Top 2235 Workforce manager Jobs in Arcadia, Ca

Workforce Management Manager
Arakelian Enterprises Inc —Irwindale, CA
- $110,000 - $145,000 a year
- Full-time
- 5 years
- Finance
- Presentation skills
- Health insurance
- Dental insurance
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10d
Manager, Compliance
Warner Bros. Discovery —Burbank, CA
- $86,800 - $161,200 a year
- Full-time
- 3 years
- Contracts
- Senior level
- Wellness program
- Paid holidays
Director of Security & Operations
The Huntington —San Marino, CA
- Full-time
- In person
- Senior level
Physical Therapist (PT) - Sign on Bonus
Concentra —Gardena, CA
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Urgent Care
- Continuing education credits
- Health insurance
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Director of Talent Acquisition
LAWYERS for JUSTICE, PC —Glendale, CA
- $145,000 - $175,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Psychology
- Health insurance
- Dental insurance
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AVP, Talent Acquisition Team Lead (Retail)
Cathay Bank —El Monte, CA
- $92,300 - $100,700 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Health savings account
- Disability insurance
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Nuclear Medicine Technologist - Regional Staffing Manager
CDL NUCLEAR TECHNOLOGIES LLC —Burbank, CA
- Full-time
- Hospital
- Outpatient experience
- Clinic
- Travel reimbursement
- Paid holidays
Quick Apply
3d
Operations Manager
Mazak Corporation —Gardena, CA
- 7 years
- Analysis skills
- Travel
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Public Works Labor Compliance Specialist
Confidential —Orange, CA
- From $25 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid time off
- Flexible schedule
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Director of Fabrication
AKJOHNSTON Group LLC —Anaheim, CA
- $120,000 - $140,000 a year
- Full-time
- Microsoft Outlook
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
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4d
Safety & Training Manager
Confidential —Los Angeles, CA
- $90,000 - $110,000 a year
- Full-time
- CDL B
- Microsoft Word
- Classroom
- Relocation assistance
- Health insurance
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Nuclear Medicine Technologist - Regional Staffing Manager
CDL NUCLEAR TECHNOLOGIES LLC —Covina, CA
- Full-time
- Hospital
- Outpatient experience
- Clinic
- Travel reimbursement
- Paid holidays
Quick Apply
3d
Nuclear Medicine Technologist - Regional Staffing Manager
CDL NUCLEAR TECHNOLOGIES LLC —Arcadia, CA
- Full-time
- Hospital
- Outpatient experience
- Clinic
- Travel reimbursement
- Paid holidays
Quick Apply
3d
ABA Sr. Program Manager / Mid-Tier Supervisor
Autism Learning Partners —Torrance, CA
- $30.00 - $35.25 an hour
- 8 hour shift
- Experience working with individuals with developmental disabilities
- Current TB test
- Clinic
- Continuing education credits
- Disability insurance
Quick Apply
7d
Senior Outbound Sales Manager (Contact Center)
Public Storage —Glendale, CA
- $130,000 - $140,000 a year
- Full-time
- Presentation skills
- US work authorization
- Senior level
Quick Apply
Senior Program Manager
APR Consulting Inc —Rosemead, CA
- $52 an hour
- Contract
- Hybrid work
- Office
- 3 years
- Bachelor's degree
Quick Apply
7d
Human Resources Manager
The Workroom LA —Vernon, CA
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Recruiter - Construction
Alpha Structural —Sunland, CA
- From $25 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Physical Therapist PRN
Concentra —Compton, CA
- $60 - $70 an hour
- PRN
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- 401(k) matching
- Employee discount
Quality Manager
Coneybeare —Gardena, CA
- $130,000 - $150,000 a year
- Full-time
- Background check
- Engineering
- Analysis skills
- Paid parental leave
- Disability insurance
Quick Apply

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Workforce Management Manager

Arakelian Enterprises Inc -
Irwindale, CA

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Job Details

Full-time
$110,000 - $145,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Team leadership
Resource planning methods
Staff scheduling
Business intelligence report generation
Team scheduling
Demand forecasting analysis
Team development
Business intelligence tools
Call center management
Stakeholder relationship building
Stakeholder management

Full Job Description

Summary

POSITION SUMMARY

The Workforce Management (WFM) Manager leads the workforce management function for the Athens Support Center (ASC), owning the strategy, standards, and execution of forecasting, scheduling, capacity planning, real-time operations, and performance analytics across all customer interaction channels and city pods. This role is accountable for service level attainment, staffing efficiency, and forecast accuracy — ensuring the right resources are in the right place at the right time to meet customer demand while balancing operational cost and employee experience.

As the senior workforce management authority and primary owner of Genesys Cloud Workforce Management, the WFM Manager leads and develops a team of workforce analysts and real-time specialists, sets the methodology and governance for how WFM is run, and partners with ASC and CX leadership, supervisors, Finance, and business stakeholders to translate demand into actionable staffing and capacity plans.

This role plays a critical part in advancing the Athens Support Center’s commitment to delivering consistent, exceptional experiences — every customer, every time.

Job Description

KEY RESPONSIBILITIES

Leadership & Team Development

Lead, coach, and develop the workforce guardrails (forecasting, scheduling, and real-time analysts), setting clear goals, standards, and accountability.
Build workforce management capability across the ASC through training, documentation, and knowledge sharing.
Establish and govern WFM policies, standard operating procedures, and best practices.
Serve as the escalation point and senior subject matter expert for all workforce management matters.

Workforce Strategy & Forecasting

Own the end-to-end forecasting strategy — short-, mid-, and long-term — using historical data, business trends, seasonality, growth projections, and operational initiatives.
Direct demand analysis across call, email, digital, and emerging channels to define staffing requirements.
Set staffing models and targets that support service level objectives, occupancy, response times, and customer experience goals.
Lead annual workforce planning and headcount recommendations in partnership with leadership and Finance.
Own scenario and capacity modeling to quantify the operational impact of volume shifts, city growth, contract additions, and business initiatives.

Scheduling & Capacity Management

Oversee the design and maintenance of optimized schedules within Genesys Cloud WFM across all pods and channels.
Govern shift bids, schedule adjustments, time-off, and intraday staffing processes.
Drive schedule efficiency, overtime reduction, and workforce utilization while protecting the employee experience.
Set adherence standards and hold the operation accountable to them.

Real-Time Operations & Service Level Accountability

Own real-time performance and staffing outcomes across all customer interaction channels.
Direct intraday decision-making and provide leadership with staffing recommendations and risk assessments.
Lead contingency and incident staffing plans during volume spikes or operational disruptions.
Analyze service level, occupancy, queue, shrinkage, and adherence trends and drive corrective action.

Genesys Cloud WFM Ownership & Governance

Serve as the primary owner and administrator of Genesys Cloud Workforce Management.
Define and maintain forecasting models, staffing groups, planning groups, schedules, and WFM configuration.
Lead platform enhancements, optimization, and continuous improvement in partnership with IT, CX Technology, and vendors.
Ensure data integrity, governance, and accurate workforce reporting across the platform.

Reporting, Analytics & Executive Insights

Own the ASC workforce reporting suite — daily, weekly, monthly, and executive-level.
Establish, track, and hold the operation accountable to key performance indicators, including:
– Service Level
– Schedule Adherence
– Average Speed of Answer (ASA)
– Shrinkage
– Average Handle Time (AHT)
– Forecast Accuracy
– Occupancy
– Abandonment Rate
– Agent Utilization
– Staffing Variance
Translate complex workforce data into clear, actionable insight and strategic recommendations for senior leadership.
Identify trends, risks, and opportunities and drive decisions that improve performance and cost efficiency.

Continuous Improvement & Operational Partnership

Lead the workforce and capacity planning components of operational improvement initiatives.
Drive continuous improvement in forecast accuracy, scheduling efficiency, and workforce processes.
Partner cross-functionally on projects impacting customer experience and operational performance.
Champion WFM best practices and industry standards across the organization.

Qualifications:

Education

Bachelor’s degree in Business, Operations Management, Analytics, Finance, Mathematics, Statistics, or a related field preferred.
Equivalent combination of education and workforce management experience may be considered.

Experience

5+ years of Workforce Management experience in a contact center environment, including 2+ years leading a team or owning a WFM function.
Proven experience with cloud contact center platforms, preferably Genesys Cloud Workforce Management.
Demonstrated success building forecasts, schedules, staffing models, and executive-level performance reporting.
Experience supporting multi-channel and multi-site / multi-queue operations.
Track record of driving service level and efficiency outcomes through workforce strategy.

Knowledge & Skills

Expert knowledge of workforce management principles, methodologies, and best practices.
Strong people leadership, coaching, and team development skills.
Advanced analytical and problem-solving capabilities; expert in Excel and reporting / BI tools.
Deep understanding of Erlang C/A staffing methodologies and capacity planning models.
Excellent communication and stakeholder management skills, including presenting to senior leadership.
Ability to translate complex data into strategic, actionable business insight.
Strong organizational skills, sound judgment, and the ability to lead multiple priorities in a fast-paced environment.

Salary: $110,000 - $145,000/year

Benefits:

Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

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Refine Your Search

workforce manager jobs in arcadia, ca

Workforce Management Manager

Manager, Compliance

Director of Security & Operations

Physical Therapist (PT) - Sign on Bonus

Director of Talent Acquisition

AVP, Talent Acquisition Team Lead (Retail)

Nuclear Medicine Technologist - Regional Staffing Manager

Operations Manager

Public Works Labor Compliance Specialist

Director of Fabrication

Safety & Training Manager

Nuclear Medicine Technologist - Regional Staffing Manager

Nuclear Medicine Technologist - Regional Staffing Manager

ABA Sr. Program Manager / Mid-Tier Supervisor

Senior Outbound Sales Manager (Contact Center)

Senior Program Manager

Human Resources Manager

Recruiter - Construction

Physical Therapist PRN

Quality Manager

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