JOB SUMMARY: Under the direction of the Transportation Manager, the Transportation Supervisor oversees the daily operations of transportation services to ensure safe, efficient, and reliable service delivery. This position provides direct supervision, coaching, and support to transportation staff; coordinates fleet maintenance and regulatory compliance; monitors daily transportation operations; and collaborates with program staff to meet participant transportation needs. The Transportation Supervisor promotes continuous improvement, operational efficiency, and compliance with all applicable federal, state, and organizational requirements.
Supervises the daily activities of transportation drivers, providing guidance, coaching, and support to ensure safe, efficient, and reliable transportation services.
Coordinates daily transportation operations by working collaboratively with drivers, dispatchers, program staff, and other departments to address operational issues and ensure continuity of service.
Identifies operational challenges, resolves transportation-related concerns, and recommends process improvements to enhance service quality, efficiency, and participant satisfaction.
Assists with recruiting, interviewing, onboarding, training, coaching, and evaluating transportation employees.
Reviews employee time-off requests and coordinates staffing coverage to maintain service levels.
Assists in the development, implementation, and continuous improvement of departmental policies, procedures, and operational practices.
Maintains knowledge of applicable federal, state, local, and organizational regulations and ensures employees receive appropriate training and guidance to maintain compliance.
Completes participant transportation assessments and related documentation in accordance with program requirements.
Reviews driver vehicle inspection reports and logs, coordinates corrective actions with the Transportation Mechanical Lead, and verifies identified deficiencies have been resolved.
Coordinates preventive maintenance, repairs, and required vehicle safety inspections to maintain fleet safety, reliability, and operational readiness.
Monitors vehicle condition and utilization and provides recommendations regarding vehicle replacement, disposal, and fleet improvements.
Ensures compliance with Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), and other applicable federal, state, and local transportation regulations, including vehicle inspections, licensing, and registration requirements.
Maintains accurate transportation records and documentation within applicable software systems and agency databases.
Attends required meetings, trainings, conferences, and professional development opportunities.
Represents the Transportation Department in interdisciplinary and multidisciplinary meetings, including PACE Interdisciplinary Team (IDT) and Adult Day Health Care (ADHC) team meetings, and communicates transportation-related updates through the electronic medical record and other designated systems.
Investigates transportation-related incidents, accidents, and safety concerns; prepares required documentation; and reports findings and recommendations to the Transportation Manager.
Monitors transportation performance, identifies trends, and implements corrective actions to improve safety, service quality, and operational effectiveness.
Fosters a positive, accountable, and collaborative work environment by motivating employees, encouraging professional development, and promoting organizational values.
Assists the Transportation Manager with planning, implementing, and evaluating transportation services, departmental initiatives, and operational improvements.
Performs the duties of a Driver or Transportation Dispatcher, as operational needs require.
Demonstrates behaviors consistent with the organization's mission, vision, and values.
Additional duties may be assigned, as needed, that align with the responsibilities of the position and support the vision, mission, and values of the organization.
Ability to promote participant rights, including dignity, self-determination, safety, confidentiality, and access to care.
Knowledge of California DOT, FMCSA, and other applicable regulations.
Proficiency with routing systems, databases, and reporting tools to support scheduling, monitoring, and performance tracking.
Strong verbal and written communication abilities; able to convey information clearly and professionally to staff, participants, families, and external partners.
Builds positive relationships with diverse populations, including aging and dependent adults, families, caregivers, staff, and community stakeholders.
Works effectively as part of a multidisciplinary team demonstrating sound listening skills to receive directions and understand participant concerns; maintains a cooperative and supportive attitude.
Applies good judgement, resourcefulness, and flexibility to resolve issues and adapt to changing circumstances.
Maintains confidentiality, reliability, and ethical standards; consistently demonstrates punctuality, attendance, and responsibility in work performance.
Maintains participant privacy and organizational confidentiality, adhering to HIPAA and agency standards.
Ability to train and delegate responsibilities among employees.
Ability to interpret and comply with policy, program requirements, regulations, and contracts.
Ability to be dependable, follow instructions, respond to direction, and improve performance through feedback.
Possess basic recordkeeping skills and ability to maintain accurate files and records.
Ability to represent the agency professionally and effectively in meetings with internal and external stakeholders and to participate in outreach and fundraising efforts.
Strong computer skills and knowledge of Microsoft Office Suite (Word, Outlook, and Excel applications). Ability to use and maintain database software programs.
Demonstrates the ability to adapt to change, manage stress effectively, and support the team in adjusting to evolving priorities and circumstances.
Provides mentorship, guidance, and development opportunities to team members, offering constructive feedback to encourage growth.
Clearly conveys information and expectations, actively listens, and promotes open, respectful dialogue while practicing empathy and self-awareness.
Gathers relevant information, evaluates options, and makes timely, sound decisions while identifying root causes and implementing solutions
Sets clear goals, monitors progress, addresses performance concerns, and celebrates successes while upholding high standards of accountability.
Fosters a positive team culture by encouraging collaboration, supporting teamwork, and resolving conflicts effectively and promptly.
This position requires the ability to sit for extended periods while performing administrative and dispatching duties, as well as the ability to stand, walk, bend, and reach in the course of supervising staff and supporting transportation operations. The role occasionally involves lifting, carrying, or moving supplies and equipment up to 50 pounds. Driving is an essential function, requiring the ability to operate agency or personal vehicles safely for site visits, program support, and participant transport as needed. The position also requires sufficient vision, hearing, and manual dexterity to communicate effectively, review documentation, operate office equipment, and ensure safe driving practices.
The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area 1 Agency on Aging.
The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable Federal or State law.
