Top 374 Front office manager Jobs in Ardmore Pa

Front Office Manager
Marriott International, Inc —Philadelphia, PA
- $74,000 - $98,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Office Manager
Valley Forge Casino Resort —King of Prussia, PA
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Assistant Front Office Manager
Westin Philadelphia —Philadelphia, PA
- Weekends as needed
- Merchandising
- Mid-level
- Hotel
- Wellness program
- Commuter assistance
4d
Front Office Manager
AKA Rittenhouse Square —Philadelphia, PA
- Weekends as needed
- Mid-level
- Office
- Residential
Quick Apply
Executive Administrative Assistant to CEO & Office Manager
KeystoneCare —Wyndmoor, PA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Home Health
- Paid jury duty
- Paid holidays
Quick Apply
Assistant Front Office Manager-Embassy Suites Philadelphia Airport
Remington Philly Employers, LLC —Philadelphia, PA
- Mid-level
- Hotel
- Recruiting
Quick Apply
Front Office Manager
Aloft Philadelphia Downtown —Philadelphia, PA
- Weekends as needed
- Mid-level
- Hotel
- Contracts
- Wellness program
- Commuter assistance
3d
Office Manager
Asplundh Engineering Services, LLC —Ambler, PA
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Administrative experience
Quick Apply
Director of Front Office
Marriott International, Inc —Philadelphia, PA
- $108,000 - $138,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
- Relocation assistance
10d
Front Office Coordinator ( Part- time)
Medi-Weightloss —Drexel Hill, PA
- $20 - $24 an hour
- Part-time
- Administrative experience
- Clinic
- US work authorization
- Employee discount
Quick Apply
Patient Services Associate
Penn Medicine —Radnor, PA
- Monday to Friday
- Master's degree
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
Quick Apply
1d
Patient Services Associate - Patient Access ED - Hospital of the University of Penn Cedar - FT Days
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
10d
Assistant Front Office Manager-Embassy Suites Philadelphia Airport
Remington Hospitality —Philadelphia, PA
- Full-time
- Mid-level
- Recruiting
- Resort
Patient Service Representative
Patient First —Springfield, PA
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Maintenance
7d
Front Office Manager
Hersha Hospitality Management, LP —Philadelphia, PA
- Weekends as needed
- Mid-level
- Hotel
- Contracts
- Wellness program
- Commuter assistance
3d
Receptionist/Office Manager
Volunteers of America Delaware Valley —Philadelphia, PA
- $50,000 a year
- Microsoft Excel
- Inventory management
- Mid-level
8d
Assistant Manager
Gap —Ardmore, PA
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Customer Service Manager
GOODWILL KEYSTONE AREA —Berwyn, PA
- $40,560 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
Customer Service Manager
GOODWILL KEYSTONE AREA —Phoenixville, PA
- $40,560 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
Dental Office Manager New Castle County
Freedom Dental Health —Wilmington, DE
- $65,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
11d

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Front Office Manager

Marriott International, Inc -
Philadelphia, PA

Apply Now

Job Details

Full-time
$74,000 - $98,000 a year

Qualifications

Financial operations
Operational analysis
Team member evaluation
Hotel policy compliance
Managing teams in a customer support role
Phone communication
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Coaching
Customer satisfaction tracking
Associate's degree in Business Administration
Performance feedback (performance evaluation method)
Mid-level
Improving operational efficiency
Frontline customer support management
High school diploma or GED
Disciplinary action management
Team development
Hiring
Compliance monitoring
Hotel and accommodations guest check-out
Professional development support
Continuous improvement
Client retention
Decision making
Hospitality Management
Employee relations management
Mentoring
Data interpretation
Recruiting

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26060899
Job CategoryRooms & Guest Services Operations
Location1439 Chestnut St, Philadelphia, Pennsylvania, United States, 19102
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $74,000 - $98,000 annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishes challenging, realistic and obtainable goals to guide operation and performance.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front office manager jobs in ardmore pa

Front Office Manager

Front Office Manager

Assistant Front Office Manager

Front Office Manager

Executive Administrative Assistant to CEO & Office Manager

Assistant Front Office Manager-Embassy Suites Philadelphia Airport

Front Office Manager

Office Manager

Director of Front Office

Front Office Coordinator ( Part- time)

Patient Services Associate

Patient Services Associate - Patient Access ED - Hospital of the University of Penn Cedar - FT Days

Assistant Front Office Manager-Embassy Suites Philadelphia Airport

Patient Service Representative

Front Office Manager

Receptionist/Office Manager

Assistant Manager

Customer Service Manager

Customer Service Manager

Dental Office Manager New Castle County

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