Top 193 Eap Jobs in Arizona

Operations Manager - Legal
RR Donnelley —Phoenix, AZ
- $83,000 - $87,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Support Associate - Employee Assistance Program, Work-life
CVS Health —Arizona
- $18.50 - $38.82 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Residential
- Health insurance
- Dental insurance
12h
VP, Customer Support
Transact Campus —Scottsdale, AZ
- $200,000 - $245,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Rep – Healthcare (Remote)
Concentrix —Arizona
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Provider Team Coordinator - Banner Boswell Medical Center
Vituity —Sun City, AZ
- Per diem
- OSHA
- Urgent Care
- HIPAA
- Profit sharing
- Wellness program
Crisis Specialist I
Solari —Tempe, AZ
- Full-time
- Hybrid work
- Master's degree
- High school diploma or GED
- Children
- Disability insurance
- Health insurance
Customer Service I
Distribution International —Tucson, AZ
- $20 - $40 an hour
- Full-time
- 18 years or older
- Basic math
- Ability to lift 50 pounds
- Wellness program
- Health savings account
Customer Service Rep – Financial (Seasonal, Remote)
Concentrix —Arizona
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —Arizona
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Member Service Representative
S3 Shared Services —Arizona
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
Board-Certified Behavior Analyst
Phoenix Autism Center —Phoenix, AZ
- $95,000 - $105,000 a year
- Full-time
- Mid-level
- Master's degree
- Clinic
- Health insurance
- Dental insurance
Quick Apply
7d
Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth
Attain ABA Therapy —Buckeye, AZ
- Up to $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Children
- Continuing education credits
- Commuter assistance
Quick Apply
4d
Mental Health Therapist
evolvedMD —Scottsdale, AZ
- $74,000 - $91,400 a year
- LMFT
- Spanish
- Licensed Clinical Social Worker
- Health savings account
- Health insurance
Quick Apply
Mental Health Therapist
evolvedMD —Tempe, AZ
- $65,000 - $91,400 a year
- LMFT
- Spanish
- Licensed Clinical Social Worker
- Health savings account
- Health insurance
Quick Apply
Counselor Two - Recovery
Cottonwood Tucson —Tucson, AZ
- Full-time
- CPR Certification
- Addiction Medicine
- LPC
Quick Apply
Outpatient Therapist - $2,500 Sign on Bonus
Sierra Tucson —Tucson, AZ
- Full-time
- CPR Certification
- BLS Certification
- 8 years
- Health insurance
- Dental insurance
3d
Bilingual Nurturing Parenting Program Practitioner
Clarvida —Tempe, AZ
- $21.00 - $22.08 an hour
- Full-time
- Bilingual
- 18 years or older
- Clean driving record
- Mileage reimbursement
- Paid holidays
Quick Apply
6d
Board Certified Behavior Analyst (BCBA)
Kyo Autism Therapy —Phoenix, AZ
- $80,000 - $105,000 a year
- Part-time
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Children
- Paid holidays
- Disability insurance
Quick Apply
Behavior Technician
Kyo Autism Therapy —Glendale, AZ
- $20.50 - $24.00 an hour
- Background check
- Current TB test
- Ability to lift 50 pounds
- Paid training
- Health insurance
Quick Apply
Associate Counselor - Recovery
Cottonwood Tucson —Tucson, AZ
- Full-time
- CPR Certification
- Addiction Medicine
- LPC
Quick Apply
13d

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Operations Manager - Legal

RR Donnelley -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$83,000 - $87,000 a year

Benefits

Commuter assistance
Paid parental leave
Partner benefits
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Contract management
Confidential information handling
Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
Managing budgets in a finance role
Profit & Loss statement
Productivity software
Cross-functional collaboration
Profit and loss analysis
Cross-functional communication
Organizational budget management

Full Job Description

Company Description

Bring your operational heat to the Valley of the Sun and lead a team where efficiency meets excellence.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

Pay: $83,000 - $87,000

Schedule: 8am-5pm / flexibility required

Hybrid: 3 days onsite 2 days remote after 90 probation or other

The Operations Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

Job duties

(* denotes an “essential function”)

- Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
- People Leadership – develop a highly functioning client team
- - Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
- - Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
- - Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
- - Foster cross-training and a sense of team work to optimize client service delivery
Operational Leadership – ensure account meet or exceed client expectations
- - Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
- - Ensure Engage is implemented and utilized by team according to best practices
- - Understand how Engage operates, the data it requires and generates.
- - Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
- - Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
- - Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Financial and Contractual Management
- - Review monthly P&L and submit necessary changes to financial analyst
- - Review all labor allocations; manage over-time and time-off to avoid non-billable charges
- - Create and distribute monthly invoice, ensuring it meets contractual requirements
- - Participate in the budget process; ensure all operational processes are managed to timeline and budget
Customer & Account Leadership –
- - Manage relationships with clients by ensuring a high level of customer satisfaction
- - Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
- - Solicit feedback from clients (client outreach) regularly
- - Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
- - Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Other
- Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
- Adhere to Williams Lea policies in addition to client site policies

Qualifications

A Bachelor’s degree or equivalent experience is required
Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of two years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts

Additional Information

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#WLPHX

#LI-Hybrid

#RRDCORP

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Quick Apply

Refine Your Search

eap jobs in arizona

Operations Manager - Legal

Customer Support Associate - Employee Assistance Program, Work-life

VP, Customer Support

Customer Service Rep – Healthcare (Remote)

Provider Team Coordinator - Banner Boswell Medical Center

Crisis Specialist I

Customer Service I

Customer Service Rep – Financial (Seasonal, Remote)

Customer Service Rep – Healthcare (UMA Grads, Remote)

Member Service Representative

Board-Certified Behavior Analyst

Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth

Mental Health Therapist

Mental Health Therapist

Counselor Two - Recovery

Outpatient Therapist - $2,500 Sign on Bonus

Bilingual Nurturing Parenting Program Practitioner

Board Certified Behavior Analyst (BCBA)

Behavior Technician

Associate Counselor - Recovery

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