General Manager – Branded Hotel, Limited-Service
Location: Marana, AZ
Position: Full-Time General Manager
About the Property
We are seeking an experienced, motivated, and hands-on General Manager to lead the operations of an established branded franchise hotel in Marana, Arizona.
The property has operated in the Marana market for many years and benefits from an established brand, a strong base of repeat and corporate business, and the resources and support of a nationally recognized franchise system.
The hotel is a sister property to The Alice Hotel and is locally owned and operated. The General Manager will work closely with ownership while also utilizing the systems, standards, training, marketing resources, and operational support provided by the franchise brand.
We are looking for someone who understands that successfully managing a hotel requires more than managing from an office. The right General Manager will be highly involved in daily operations, comfortable working alongside the team, focused on the guest experience, and accountable for the financial performance of the property.
Position Overview
The General Manager is responsible for the overall operation, profitability, guest satisfaction, team performance, and brand compliance of the hotel.
This individual will oversee front desk operations, housekeeping, maintenance, sales, revenue management, guest relations, staffing, financial controls, and franchise requirements.
The ideal candidate is a strong leader who can balance hospitality with business performance. You should be comfortable analyzing financial results, controlling expenses, increasing revenue, developing employees, solving operational problems, and maintaining the standards expected of a branded hotel.
This is a hands-on leadership position. We are looking for a General Manager who is visible throughout the property, knows the team, understands what is happening operationally, interacts with guests, and takes ownership of the hotel's results.
Key ResponsibilitiesHotel Operations
- Oversee the day-to-day operations of the entire hotel.
- Manage front desk, housekeeping, maintenance, guest services, and other hotel departments.
- Ensure departments communicate and work together effectively.
- Maintain appropriate staffing levels based on occupancy and business needs.
- Regularly inspect guest rooms, public areas, exterior areas, and back-of-house spaces.
- Identify operational problems and take initiative to resolve them quickly.
- Remain actively involved in hotel operations rather than managing exclusively from an office.
Financial Performance
- Manage the hotel with a strong focus on revenue, profitability, and expense control.
- Develop and manage operating budgets and forecasts.
- Review financial statements, payroll, purchasing, expenses, and operating performance.
- Monitor labor costs and schedule employees according to occupancy and business demand.
- Identify unnecessary expenses and opportunities to improve operational efficiency.
- Work with ownership to achieve established financial goals.
- Understand key hotel performance indicators including Occupancy, ADR, RevPAR, labor costs, and operating margins.
Revenue Management & Sales
- Monitor rates, occupancy, market demand, competitive hotels, and booking trends.
- Assist with revenue management and pricing strategies to maximize RevPAR and overall hotel revenue.
- Maintain and develop relationships with existing corporate accounts.
- Identify opportunities to generate additional corporate, group, government, construction, crew, and leisure business.
- Work with ownership, brand resources, and sales partners to increase market share.
- Develop relationships with local businesses and organizations that can generate hotel demand.
Team Leadership
- Recruit, interview, hire, train, coach, and supervise hotel employees.
- Establish clear expectations and hold employees accountable for performance.
- Develop employees and identify opportunities for advancement within the organization.
- Maintain a professional, respectful, and productive work environment.
- Lead by example and be willing to assist departments when operational needs require it.
- Conduct regular staff meetings and maintain effective communication throughout the hotel.
Guest Experience
- Maintain a strong focus on guest satisfaction and service.
- Monitor guest reviews, surveys, complaints, and feedback.
- Respond to guest concerns professionally and promptly.
- Identify recurring issues and implement solutions rather than simply addressing individual complaints.
- Build a service culture where employees take ownership of the guest experience.
Brand Standards & Quality Assurance
- Maintain compliance with all applicable franchise standards and requirements.
- Prepare the property and team for brand inspections and quality assurance evaluations.
- Utilize franchise training, marketing, operational, and technology resources.
- Ensure required brand programs and initiatives are properly implemented.
- Maintain high standards for cleanliness, maintenance, appearance, and service.
Property Maintenance
- Ensure preventative maintenance programs are followed.
- Work closely with maintenance personnel to identify and correct property deficiencies.
- Regularly inspect guest rooms, mechanical areas, exterior areas, parking areas, and hotel equipment.
- Prioritize repairs based on guest impact, safety, operational needs, and budget.
- Protect the physical condition and long-term value of the property.
Compliance & Administration
- Ensure compliance with applicable health, safety, employment, and hotel regulations.
- Maintain accurate operational and financial records.
- Protect confidential employee, guest, financial, and company information.
- Follow company policies and franchise requirements.
- Perform additional duties as requested by ownership or as required for the successful operation of the hotel.
QualificationsExperience
- Previous hotel management experience required.
- General Manager, Assistant General Manager, Director of Operations, or comparable hotel leadership experience preferred.
- Branded/franchised hotel experience strongly preferred.
- Experience managing limited-service or select-service hotel operations is a plus.
- Experience with hotel PMS, revenue management, OTA extranets, and franchise systems preferred.
Leadership & Management Skills
- Strong leadership and team-management abilities.
- Ability to recruit, train, motivate, and hold employees accountable.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Comfortable making decisions and taking responsibility for results.
Financial & Business Skills
- Ability to understand hotel financial statements and operating reports.
- Experience with budgeting, forecasting, payroll, labor management, and expense control.
- Understanding of hotel revenue management and pricing.
- Ability to analyze data and translate it into operational decisions.
Personal Attributes
We are especially interested in candidates who demonstrate:
- A figure-it-out mentality — when you don't immediately know the answer, you know how to find it.
- Strong problem-solving skills.
- A proactive rather than reactive management style.
- Attention to detail.
- Accountability and ownership.
- Positive attitude and professional demeanor.
- Strong interpersonal skills and comfort interacting with guests, employees, vendors, corporate clients, and ownership.
- Willingness to challenge the phrase "that's how we've always done it" when a better solution exists.
- Ability to operate within established franchise standards while continuously looking for ways to improve the hotel's performance.
Schedule & Availability
Hotel management is not a traditional Monday-through-Friday position.
The General Manager must have the flexibility to work varying schedules based on hotel needs, including weekends, holidays, high-occupancy periods, special events, and other important operating days.
Just as a basketball team needs its starting point guard on the court during an important game, we expect our General Manager to be present and engaged when the hotel needs its strongest leadership.
Physical Requirements
- Ability to walk and inspect all areas of the hotel.
- Ability to stand for extended periods when operationally necessary.
- Ability to occasionally lift, push, or pull up to 50 pounds.
- Ability to assist operational departments when circumstances require it.
Why Join Us?
- Competitive salary. Salary will be highly dependant on experience.
- Performance-based bonus opportunities.
- Opportunity to manage an established branded hotel with an existing customer base.
- Support and resources from an established franchise brand.
- Direct access to and communication with local ownership.
- Ability to make a meaningful impact on hotel operations and financial performance.
- Professional growth opportunities within a locally owned hospitality organization.
- An environment where strong ideas, initiative, accountability, and results are valued.
Who We're Looking For
We are not simply looking for someone to maintain the status quo.
We want a General Manager who will take ownership of the property, understand the business, know the employees and guests, identify problems before they become larger issues, and continuously look for opportunities to improve revenue, service, efficiency, and profitability.
The successful candidate will understand how to combine the structure and resources of an established hotel franchise with the entrepreneurial mindset and responsiveness of local ownership.
Application Process
Interested candidates should submit a resume outlining relevant hotel management experience. A cover letter and professional references may also be requested during the interview process.
Qualified candidates will be contacted to discuss the position and their experience in greater detail.
The property is an Equal Opportunity Employer. We are committed to providing an inclusive and professional workplace for all employees.
Job Type: Full-time
Pay: From $37,000.00 per year
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Ability to Relocate:
- Tucson, AZ 85743: Relocate before starting work (Required)
Work Location: In person
