Top 1079 Client experience manager Jobs in Arkansas

Manager, Customer Experience
Smiley Technologies —Little Rock, AR
- Office
- Analysis skills
- Continuous improvement
Recovery House Live-in Managers (Couples are welcome to apply, if both meet requirements)
Wellness Housing of AR —Earle, AR
- Full-time
- Background check
- 18 years or older
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Optical Manager
BoozmanHof Eye —Rogers, AR
- Full-time
- Private practice
- 7 years
- Organizational skills
- Health savings account
- Dental insurance
Quick Apply
People Manager
Hawkins-Weir Engineers, Inc. —Little Rock, AR
- $70,000 - $85,000 a year
- Email
- Microsoft Excel
- Writing skills
- English
- Health savings account
- Health insurance
Quick Apply
1d
STORE MANAGER
Goodwill Industries of Arkansas —Rogers, AR
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Construction Project Manager- Masonry
Builders Stone and Supply —Springdale, AR
- From $50,000 a year
- Full-time
- Carpentry
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Architectural Project Manager
SGA Design Group —Bentonville, AR
- Full-time
- Management
- Bachelor of Science
- Mid-level
Quick Apply
6d
Construction Project Manager
ESP Associates —Fayetteville, AR
- Full-time
- Construction site
- 5 years
- Bachelor of Science
- Health savings account
- AD&D insurance
Quick Apply
Supply Chain Manager
Inceed —Huntsville, AR
- $145,000 - $160,000 a year
- Mid-level
- Manufacturing
- Leadership
- Relocation assistance
Quick Apply
RN Case Manager - Home Health Nurse - SIGN-ON BONUS
Care IV Home Health —Little Rock, AR
- $33.00 - $39.42 an hour
- Online Application
- RN License
- Mid-level
- Medical-surgical
- Mileage reimbursement
- Paid holidays
Quick Apply
Property Manager
Keyrenter Northwest Arkansas Property Management —Fayetteville, AR
- From $65,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Commercial Roofing Project Manager, Low Slope
Hi-Peak Staffing —Fort Smith, AR
- Construction site
- Mid-level
- Leadership
Quick Apply
Product Manager- Absence & Disability - Remote
USAble Life —Little Rock, AR
- $81,000 - $120,000 a year
- Remote
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Area Manager
All Clear Diagnostics and Calibration —Little Rock, AR
- $85,000 - $100,000 a year
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Health insurance
- 401(k)
Quick Apply
Homeless Veteran Case Manager: Homelessness Prevention/Rapid Re-Housing
St. Francis House, Inc. (Supportive Services for Veteran Families Program) —North Little Rock, AR
- $46,000 a year
- Full-time
- Background check
- Military
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Project Manager
NABHOLZ —Little Rock, AR
- $120,000 - $140,000 a year
- Full-time
- Background check
- Construction site
- 11+ years
- Relocation assistance
- Health insurance
Quick Apply
Business Development Manager
Elwood Staffing —Conway, AR
- Full-time
- Mid-level
- Business development
- Driver's License
- Dental insurance
- 401(k)
Quick Apply
Senior Banquet Operations Manager
Wolfgang Puck Catering —Bentonville, AR
- $57,000 - $63,000 a year
- Weekends as needed
- Background check
- 5 years
- Sanitation
- Commuter assistance
- Paid parental leave
Quick Apply
2d
Client Sales Manager Trainee ( We Will Train You )
Colonial Life & Accident Insurance Company —Texarkana, AR
- $86,000 - $109,000 a year
- Contract
- Hybrid work
- Background check
- Management
- Mid-level
Quick Apply
21h
Business Development Manager
Raymond Central —Rogers, AR
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply

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Manager, Customer Experience

Smiley Technologies -
Little Rock, AR

Apply Now

Job Details

Qualifications

Customer communication
Employee relationship building
Bank experience
Data interpretation
Cross-functional communication

Full Job Description

Description:

Why Smiley

At Smiley Technologies, how we work matters as much as what we build. We’re a community-bank technology company grounded in clear ownership, thoughtful decisions, and a strong sense of responsibility to our customers and one another.

We’re known for a people-first culture where employees are trusted to think, contribute, and own meaningful work. You won’t be a number here. You’ll be part of a team that values transparency, respect, and accountability — and that isn’t afraid to work through hard problems together. Expectations are high, but support is real.

Smiley is a place where work is purposeful, collaboration matters, and growth is intentional and sustainable. We value direct, respectful feedback and encourage people to build strong careers while maintaining full lives outside of work.

We work hard, take pride in what we do, and genuinely enjoy the people we work with. If you’re looking for a role where your judgment matters and your contribution is valued, Smiley may be the right fit.

Summary

The Manager of Customer Experience leads and champions the delivery of exceptional service across all client interactions. This role guides the daily work of the Customer Experience Team with a focus on responsiveness, accuracy, and relationship-building. Working cross-functionally, the manager ensures support efforts align with Smiley’s values and business goals.

With a strong commitment to growth, communication, and clarity, the Manager, Customer Experience is a visible leader—coaching the team, driving strategic improvements, and helping to create a culture of service, accountability, and collaboration.

Responsibilities

This is an on-site position in our Little Rock, AR office.

Team Leadership & Development

Lead, coach, and develop the Customer Experience Team through regular feedback, intentional one-on-ones, and targeted training.
Model accountability and clarity, ensuring expectations are clear and progress is visible.
Monitor workload, ticket quality, and responsiveness; create space for learning while reinforcing excellence.
Facilitate a collaborative, service-first culture grounded in curiosity, adaptability, and shared ownership.
Celebrate both individual and team wins—big and small.

Customer Experience Oversight

Ensure all customer interactions are resolved with accuracy, timeliness, and warm professionalism.
Guide the team in prioritizing meaningful, high-impact work.
Act as an escalation point for complex, sensitive, or high-visibility issues.
Ensure customer touchpoints—whether documentation, follow-up, or conversation—are handled with clarity, intention, and attention to detail.

Customer Insights & Journey Enhancement

Proactively gather and analyze customer feedback, identifying patterns, roadblocks, and opportunities.
Lead or support initiatives that reduce friction in the customer journey, including process improvements, education, and expectation-setting.

Cross-Functional Collaboration

Collaborate with CRMs, Product, Development, and Marketing to represent the customer in product design, system enhancements, and project planning.
Support development of internal and external communications, including release notes and support guides.
Translate customer needs into business insights, test cases, or solution proposals.

Training, Documentation & Empowerment

Keep training materials clear, current, and helpful for both internal teams and clients.
Support onboarding, development, and documentation efforts in partnership with leaders across the company.
Advocate for continuous learning—encouraging questions, new ideas, and personal growth.
Champion knowledge-sharing across the team to build confidence and reduce single points of failure.

Continuous Learning & Strategic Flexibility

Stay informed on product updates, releases, industry changes, and client needs.
Support testing, conversions, documentation, and cross-functional projects with a flexible and growth-minded approach.
Bring fresh ideas forward with a solutions-first mindset, helping the team and company evolve thoughtfully.

Requirements:

4–6+ years of relevant experience, ideally in customer support, operations, or similar client-facing role
Banking / data processing exposure
Direct leadership experience (3+ years preferred)

Required Knowledge, Skills, and Abilities

Job Related Skills (Hard Skills)

Strong understanding of customer needs and the ability to translate them into actionable strategies.
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Strong analytical skills and the ability to use data to drive decisions.
Passion for creating a customer-centric culture and enhancing the overall customer experience.

Soft Skills & Professional Abilities

Collaboration – Works effectively within a team, seeking guidance from senior members while contributing independently.
Communication – Ability to communicate technical concepts clearly in both verbal and written form.
Problem-Solving – Analytical mindset to approach challenges logically and systematically.
Adaptability – Willingness to learn and apply new technologies, processes, and best practices.
Attention to Detail – Ensures accuracy and thoroughness in documentation and testing.
Time Management – Ability to prioritize tasks and manage workload effectively under supervision.

Cultural Expectations - CORE IS

Our core values of Collaboration, Optimism, Respect, Empathy, Integrity, and Service (CORE IS) are at the heart of our organization's vision and strategy, and our employees are expected to support our values in what they say and do. This applies to all interactions, internally, and externally.

Physical Requirements, Demands, and Environmental Conditions

Communicating with others to exchange information - Often

Moving self in various positions to accomplish tasks - Occasionally

Sedentary work that primarily involves sitting/standing - Often

Light work that requires moving objects up to twenty (20) pounds - Occasionally

Medium to heavy work that requires moving objects up to seventy-five (75) pounds - Occasionally

Working in an office environment - Often

Traveling to other locations for work - Occasionally

Apply Now

Refine Your Search

client experience manager jobs in arkansas

Manager, Customer Experience

Recovery House Live-in Managers (Couples are welcome to apply, if both meet requirements)

Optical Manager

People Manager

STORE MANAGER

Construction Project Manager- Masonry

Architectural Project Manager

Construction Project Manager

Supply Chain Manager

RN Case Manager - Home Health Nurse - SIGN-ON BONUS

Property Manager

Commercial Roofing Project Manager, Low Slope

Product Manager- Absence & Disability - Remote

Area Manager

Homeless Veteran Case Manager: Homelessness Prevention/Rapid Re-Housing

Senior Project Manager

Business Development Manager

Senior Banquet Operations Manager

Client Sales Manager Trainee ( We Will Train You )

Business Development Manager

I want to receive the latest job alert for client experience manager in arkansas

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