Top 11919 Knowledge manager Jobs in Arlington, Va

End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
14d
Portfolio Manager
Revalorize —Washington, DC
- $60,000 - $85,000 a year
- Full-time
- 5 years
- Residential
- Senior level
Quick Apply
6d
Knowledge Manager Senior
Amentum —Washington, DC
- $80,000 - $160,000 a year
- 8 hour shift
- Pass drug screening
- 11+ years
- Master's degree
- Employee stock purchase plan
- Paid holidays
5h
Knowledge Manager (Mid-Level)
Amentum —Washington, DC
- $80,000 - $160,000 a year
- 8 hour shift
- Pass drug screening
- Databases
- 8 years
- Employee stock purchase plan
- Paid holidays
23h
Sr. Analyst for Knowledge & Content Management (Remote)
Maximus —Tysons, VA
- $65,400 - $105,400 a year
- Remote
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Return to Work Coordinator (Management Analyst I)
Fairfax County Government —Fairfax, VA
- $60,894.29 - $106,565.06 a year
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Dental insurance
11d
Knowledge Management Analyst
Booz Allen Hamilton —Arlington, VA
- $86,800 - $198,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Disability insurance
- Health insurance
Management Analyst
Department of Motor Vehicles —Washington, DC
- $93,069 - $119,916 a year
- Full-time
- Mid-level
- Office
- Criminal background check
8d
Configuration Manager / Knowledge Manager
RIVIDIUM —Alexandria, VA
- Full-time
- Mid-level
- Office
- AWS
Customer Onboarding Manager
ID.me —McLean, VA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
8d
Junior Knowledge Manager - Clearance Required
Cydecor, Inc. —Alexandria, VA
- $95,000 - $137,000 a year
- 8 hour shift
- Mid-level
- 3 years
- Databases
- Paid holidays
- Disability insurance
Knowledge Manager II
Sigmatech, Inc. —Alexandria, VA
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
Health System Project Coordinator
VHC Health —Arlington, VA
- $78,582.40 - $143,000.00 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Management Analyst I
Fairfax County Government —Fairfax, VA
- $60,894.29 - $106,565.06 a year
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
- Health insurance
- Dental insurance
5d
Knowledge Manager III
KBR —Arlington, VA
- Full-time
- Office
- SQL
- Continuous improvement
- Health insurance
- Dental insurance
Project Coordinator (Outreach & Communications)
Infinite Management Solutions, LLC —Falls Church, VA
- $80,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quality Control Manager
RWD Consulting, LLC —Falls Church, VA
- $120,000 - $140,000 a year
- Full-time
- Management
- Mid-level
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Landscape Operations Manager
Confidential —Washington, DC
- $90,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Clinical Manager/Program Data Manager
Maryland Family Resource —Hyattsville, MD
- $78,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- School experience
- Spanish
- Continuing education credits
- Health insurance
Quick Apply
9d
Catering Sales Manager
The Westin Arlington —Arlington, VA
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d

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knowledge manager jobs near arlington, va

End User Services Manager

Tepa LLC -
Alexandria, VA

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Job Details

Full-time
$115,000 - $135,000 a year
14 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Performance dashboard reports
Employee onboarding
Dashboard development
Knowledge management
Managing technical support teams
Serving clients
Managing teams in a customer support role
Team leadership
Enterprise software
Automation software
Customer satisfaction tracking
Dashboard creation support
Enterprise software support
Frontline customer support management
Supervising experience
Records management
Internal employee customer service
Onboarding process management
Equipment inventory management
Backlog management
Analytics

Full Job Description

ABOUT THE TEPA COMPANIES

Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing, and technology services.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole, and subsequently, our Tribe.

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits package. Our benefits package includes comprehensive medical, dental, vision, generous paid time off and holidays, 401(k) plan with company match, life insurance, flexible spending and health savings account, mental health support and resources, short and long-term disability, and tuition reimbursement.

LOCATION: This is a hybrid position requiring regular in-office presence in Alexandria, VA.

Salary Range: $115,000.00 - $135,000.00

ABOUT THE JOB

The Tepa Companies are seeking an End User Services Manager to lead the delivery of end-user technology services across the organization, ensuring employees receive professional, responsive, secure, and reliable support throughout the technology lifecycle. As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR, Procurement, and business leaders to continuously improve service delivery, operational maturity, and customer satisfaction.

Job Functions:

Leads daily operations of the End User Services team, including Service Desk, walk-up support, and IT Asset Management.

Owns the end-user technology lifecycle, including onboarding, device deployment, software fulfillment, moves/adds/changes, refresh, recovery, and secure disposal.

Establishes and monitors service KPIs, customer satisfaction metrics, SLAs/SLOs, backlog health, and technician productivity.

Owns hardware asset inventory accuracy, lifecycle planning, warranty management, procurement coordination, and CMDB integrity.

Develops repeatable operational processes, standard operating procedures, and knowledge management practices.

Partners with Infrastructure on endpoint engineering (Intune, Autopilot, imaging, automation) while owning operational execution.

Coordinates onboarding and offboarding with HR and Security to ensure timely provisioning and recovery of assets and access.

Drives continuous improvement through automation, self-service, and process optimization.

Leads, coaches, and develops End User Services staff while fostering professionalism, accountability, and customer focus.

Provides operational reporting and service health updates to IT leadership.

WHAT WE'RE LOOKING FOR

Bachelor's degree or equivalent experience.

7+ years of progressive IT support or end-user services experience.

2+ years of leadership or supervisory experience.

Experience with enterprise ITSM platforms and IT Asset Management.

Strong customer service, communication, organizational, and analytical skills.

Ability to obtain and retain high customer satisfaction scores.

Ability to consistently achieve service objectives.

Ability to accurately manage asset inventory and lifecycle records.

Ability to efficiently onboard and offboard team members and staff.

Ability to reduce service request backlog and improve response times.

Ability to create and maintain operational dashboards supporting data-driven decisions.

Ability to lead improved knowledge reuse and automation adoption.

Preferred:

ITIL Foundation

HDI Support Center Manager

Microsoft Intune and Autopilot

CMDB administration

Enterprise procurement and lifecycle management

Equal Opportunity Employer/Veterans/Disabled

Salary Range:

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Refine Your Search

knowledge manager jobs in arlington, va

End User Services Manager

Portfolio Manager

Knowledge Manager Senior

Knowledge Manager (Mid-Level)

Sr. Analyst for Knowledge & Content Management (Remote)

Return to Work Coordinator (Management Analyst I)

Knowledge Management Analyst

Management Analyst

Configuration Manager / Knowledge Manager

Customer Onboarding Manager

Junior Knowledge Manager - Clearance Required

Knowledge Manager II

Health System Project Coordinator

Management Analyst I

Knowledge Manager III

Project Coordinator (Outreach & Communications)

Quality Control Manager

Landscape Operations Manager

Clinical Manager/Program Data Manager

Catering Sales Manager

I want to receive the latest job alert for knowledge manager in arlington, va

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