Top 1427 Senior application support specialist Jobs in Arlington, Va

Senior Maximo Support Specialist- Remote
ICF —Reston, VA
- $119,323 - $202,850 a year
- Part-time
- Remote
- System design
- Mid-level
- JavaScript
13d
Senior Technical Lead — Mission Engineering
Agile Defense —Arlington, VA
- $180,000 - $225,000 a year
- Senior level
- Leadership
- Communication skills
Quick Apply
UX Designer
N2IA Technologies —Washington, DC
- $145,000 - $175,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
13d
Assistant Executive Director
The National Automatic Sprinkler Industry (“NASI”) Welfare and Pension Funds —Landover, MD
- $175,000 - $200,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Military Service - U.S. Space Force, Space Systems Operator
Military Service - U.S. Space Force —Washington, DC
- From $60,000 a year
- Full-time
- High school diploma or GED
- Senior level
- Health insurance
- 401(k)
Master Education Leader (Bilingual Preferred)
Easter Seals Serving DCIMDIVA —Gaithersburg, MD
- $60,000 a year
- Full-time
- Spanish
- Writing skills
- Teaching Certification
SharePoint Consultant (Top Secret Clearance Required)
Tread Talent Solutions —Arlington, VA
- $110,000 - $160,000 a year
- Full-time
- 8 years
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Operations Research / Systems Analyst (ORSA) - Optimization & Mathematical Programming Focus
N2IA Technologies —Washington, DC
- $165,000 - $195,000 a year
- Full-time
- 3 years
- Analysis skills
- Math
Quick Apply
14d
Penetration Tester / Active Secret
Peraton —Arlington, VA
- $86,000 - $138,000 a year
- Azure
- Bachelor of Science
- AWS
- Health savings account
- Paid holidays
AFSIM Analyst
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $100,000 - $245,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Senior Specialist, Information Security Systems Engineering
L3Harris Technologies —Chantilly, VA
- $106,500 - $197,500 a year
- Full-time
- Bachelor's degree
- Senior level
- 4 years
- Paid holidays
- Disability insurance
Military Service - U.S. Air National Guard, Biomedical Equipment
Military Service - U.S. Air National Guard Recruiting —Virginia
- From $49,838.78 a year
- Full-time
- 18 years or older
- Military
- High school diploma or GED
- Health insurance
Quantitative Analytics Senior (Credit Risk Modeling)
Freddie Mac —McLean, VA
- $126,000 - $190,000 a year
- Full-time
- Computer Science
- Office
- 3 years
12d
Senior ServiceNow Developer
Accenture Federal Services —Reston, VA
- $127,100 - $161,100 a year
- 5 years
- Bachelor's degree
- JavaScript
GDMS Senior AI Governance & Risk Specialist
General Dynamics Mission Systems, Inc —Chantilly, VA
- $144,451 - $152,000 a year
- Full-time
- Hybrid work
- 6 years
- Computer literacy
- Master's degree
Lead Mobile Diesel Technician
Cox Fleet —Manassas, VA
- Background check
- 5 years
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
Program Manager V
Cherokee Federal —Washington, DC
- $100,000.00 - $175,804.23 a year
- Full-time
- Customer service
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
2d
Military Service - U.S. Air National Guard, Biomedical Equipment
Military Service - U.S. Air National Guard Recruiting —Washington, DC
- From $49,838.78 a year
- Full-time
- 18 years or older
- Military
- High school diploma or GED
- Health insurance
Program Control Specialist, Sr - Top Secret
Gridiron IT Solutions LLC —Arlington, VA
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Master's degree
- Health savings account
- AD&D insurance
Quick Apply
7d
DevSecOps Engineer (Secret Clearance)
Deloitte —Rosslyn, VA
- $107,925 - $188,000 a year
- Full-time
- Azure
- Computer Science
- Travel
3d

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senior application support specialist jobs near arlington, va

Senior Maximo Support Specialist- Remote

ICF -
Reston, VA

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Job Details

Part-time
$119,323 - $202,850 a year
13 days ago

Qualifications

Customer communication
Maximo

Full Job Description

Description

ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.

**This role requires working 7am-7pm EDT on Saturday and Sunday

Responsibilities:

Respond to User Requests

Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
Log all incidents and service requests accurately in the appropriate systems

Perform Troubleshooting and Resolutions

Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).

Manage Logs and Tickets

Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference

Escalate as needed

Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols

Apply best practices

Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources
Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction
Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency
Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements
Continuous Training: Keep Tier 1 agents updated on the latest with system and business processes

Give good Customer Service

Maintain professionalism, clear communication, and empathy— this Tier 1 is the “face of Maximo MRO at Bombardier”

Required Skills:

2+ years of experience providing Maximo Level 1 support services

Preferred Skills:

2+ Years Maximo Development/Configuration/Functional use Experience in Facilities Management
Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft
Experience with custom implementations to the Maximo COTS model
Certified Maximo 7 or MAS practitioners
Familiarity with adjusting automation scripts in Python or JavaScript
Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.
As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities
Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$119,323.00 - $202,850.00

Nationwide Remote Office (US99)

Apply Now

Refine Your Search

senior application support specialist jobs in arlington, va

Senior Maximo Support Specialist- Remote

Senior Technical Lead — Mission Engineering

UX Designer

Assistant Executive Director

Military Service - U.S. Space Force, Space Systems Operator

Master Education Leader (Bilingual Preferred)

SharePoint Consultant (Top Secret Clearance Required)

Operations Research / Systems Analyst (ORSA) - Optimization & Mathematical Programming Focus

Penetration Tester / Active Secret

AFSIM Analyst

Senior Specialist, Information Security Systems Engineering

Military Service - U.S. Air National Guard, Biomedical Equipment

Quantitative Analytics Senior (Credit Risk Modeling)

Senior ServiceNow Developer

GDMS Senior AI Governance & Risk Specialist

Lead Mobile Diesel Technician

Program Manager V

Military Service - U.S. Air National Guard, Biomedical Equipment

Program Control Specialist, Sr - Top Secret

DevSecOps Engineer (Secret Clearance)

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