Top 102 patient access associate Jobs in arlington va

Associate Director of Communications Systems (Arlington, VA)
Ennoble Care —Arlington, VA
- Full-time
- HIPAA
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —Washington, DC
- $175,000 - $425,000 a year
- Full-time
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Associate Veterinarian
Global Talent Partners —Fairfax, VA
- Up to $160,000 a year
- Mid-level
- Surgery
- Patient care
- Health insurance
- Dental insurance
Quick Apply
Associate Veterinarian
Global Talent Partners —Woodbridge, VA
- Up to $160,000 a year
- Mid-level
- Medical-surgical
- Communication skills
Quick Apply
Associate Veterinarian
Atlas Consultancy Group —Sandy Spring, MD
- $110,000 - $160,000 a year
- Weekends as needed
- Private practice
- Mid-level
- Surgery
- Relocation assistance
- Health insurance
Quick Apply
Associate Veterinarian
Global Talent Partners —Dale City, VA
- Up to $160,000 a year
- Mid-level
- Residential
- Surgery
- Health insurance
- Dental insurance
Quick Apply
5d
Associate General Dentist
Beyond Dental PLLC —Camp Springs, MD
- $300,000 - $800,000 a year
- Part-time
- Dental office
- Doctoral degree
- HIPAA
Quick Apply
Front Desk Associate (Part-time) District Heights, DC
PM Pediatrics Management Group —District Heights, MD
- $17 - $28 an hour
- Part-time
- Sanitation
- HIPAA
- Office
Quick Apply
Behavioral Health Associate
Embark Behavioral Health —Alexandria, VA
- $18 - $23 an hour
- Weekends as needed
- Background check
- Classroom
- CPR Certification
- Paid parental leave
- Health savings account
Front Desk Associate (Per-diem) Springfield, VA & Woodbridge, VA
PM Pediatrics Management Group —Springfield, VA
- Part-time
- Sanitation
- HIPAA
- Office
Quick Apply
Store Associate
CVS Health —Fairfax, VA
- $15 - $22 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
4d
Patient Access Associate II, Day Shift, Patient Access
Howard University Hospital —Washington, DC
- $18.88 - $30.21 an hour
- Full-time
- 5 years
- Medical office experience
- Research
Quick Apply
Security Officer Patrol Service Associate
Allied Universal —Falls Church, VA
- $20 an hour
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
- Paid training
- AD&D insurance
Quick Apply
8d
Patient Access Associate 3
Inova Health System —Fairfax, VA
- Part-time
- Spanish
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
5h
Payor Clearance Associate
Children's National Hospital —Silver Spring, MD
- $41,288.00 - $68,806.40 a year
- Full-time
- In person
- Bilingual
- Mid-level
- High school diploma or GED
11d
Proposals Associate
CVS Health —Washington, DC
- $21.10 - $49.08 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
10d
Associate, Member Data Integrity Associate
American College of Cardiology (ACC) —Washington, DC
- Full-time
- Remote
- Microsoft Outlook
- Research
- Office
- Disability insurance
- Health insurance
Patient Access Associate
Luminis Health —Lanham, MD
- 8 hour shift
- Hospital
- HIPAA
- High school diploma or GED
- AD&D insurance
- Paid holidays
Certified Risk Adjustment Coder (CRC), Senior Associate
Ankura —Washington, DC
- $85,000 - $200,000 a year
- Online Application
- Hybrid work
- Anatomy knowledge
- Word processing
- Team management
Associate Customer Development Manager
RxSight, Inc. —Alexandria, VA
- $115,000 a year
- Full-time
- Computer literacy
- Writing skills
- 3 years
Quick Apply

I want to receive the latest job alert for patient access associate in arlington va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient access associate jobs near arlington va

Retail Sales Associate jobs in Fairfax, VA

Security Officer jobs in Falls Church, VA

Veterinarian jobs in Fairfax, VA

Director Of Communications jobs in Arlington, VA

Patient Access Associate jobs in Fairfax, VA

Patient Access Associate jobs in Washington, DC

Development Manager jobs in Alexandria, VA

Associate Dentist jobs in Washington, DC

Medical Sales jobs in Grand Rapids, Mi

Retail Sales Associate jobs in Palmdale, Ca

Qualified Mental Health Associate Qmha jobs in Portland, Or

Retail jobs in Akron, Oh

Retail Sales Associate jobs in Fort Lauderdale, Fl

Retail Sales Associate jobs in Memphis, Tn

Retail Sales Associate jobs in San Mateo, Ca

Veterinarian Shelter jobs in Ohio

Government Veterinarian jobs in California

Veterinarian jobs in Georgia

Veterinarian jobs in North Carolina

Emergency Veterinarian jobs in Atlanta, Ga

Associate Director of Communications Systems (Arlington, VA)

Ennoble Care -
Arlington, VA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
401(k) 3% Match
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Paid sick time

Qualifications

Systems integration
Telecommunications network performance monitoring
Operational management
Customer satisfaction tracking
Metrics Reporting
Sales management systems proficiency
Telephone systems
CRM system proficiency
Healthcare performance metrics analysis
Call center management
System performance monitoring

Full Job Description

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own the performance and optimization of our communications platforms (Dialpad) and CRM systems (Zoho), along with supporting tools like CallRail, Emitrr, Scribe, and Keragon. This role is accountable for key performance metrics—including call answer rate, abandon rate, and patient satisfaction scores—and is responsible for ensuring our systems support high-performing intake and call center operations across 15+ offices and 11 states.

This is not just a systems administration role. You will be measured on outcomes, not just uptime. You'll proactively identify issues affecting performance, recommend and implement fixes, and work cross-functionally with intake supervisors, call center leads, and regional operations teams to drive results. When metrics trend in the wrong direction, you'll diagnose the root cause—whether it's a routing issue, a training gap, or a staffing constraint—and either fix it or escalate it.

You'll report directly to the CISO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA office.

Performance Metrics

You will be accountable for the following KPIs:

Call Answer Rate — percentage of inbound calls answered vs. abandoned

Abandon Rate — percentage of callers who hang up before reaching an agent

Average Speed to Answer — how quickly calls are picked up

NPS / Patient Satisfaction — scores from patient feedback surveys

Queue Wait Time — average and max time callers spend waiting

What you own:

System configuration, call routing logic, and queue design

Workflow automations and CRM process efficiency

Training and documentation to reduce user errors

Vendor escalations and technical issue resolution

What you influence and escalate:

Staffing recommendations when metrics indicate capacity issues

Process changes requiring leadership approval

Agent behavior and adherence issues (escalate to supervisors)

Key Responsibilities

Dialpad Administration & Optimization

Manage user setup, extensions, and permissions

Configure and optimize call routing, queues, and IVR structures to maximize answer rates

Administer Dialpad WFM (Workforce Management) settings

Troubleshoot call quality issues, agent status problems, and routing errors

Monitor real-time and historical performance dashboards

Coordinate with Dialpad support for escalations and feature rollouts

Zoho CRM Administration

Manage user accounts, permissions, and module access

Build and maintain workflows, automations, and business rules

Optimize CRM processes to support intake conversion and follow-up

Test and troubleshoot workflow issues

Integrations & Supporting Platforms

Maintain integrations between Dialpad, Zoho, CallRail, and other systems

Administer CallRail (tracking numbers, routing, attribution)

Administer Emitrr (SMS, user setup, templates)

Support other no-code/low-code tools (Scribe, Keragon) as needed

Troubleshoot integration failures and coordinate fixes

Performance Monitoring & Reporting

Track and report on KPIs weekly to leadership

Identify trends and proactively address issues before they impact metrics

Conduct root cause analysis when performance dips

Support Operations Analyst with data extraction for deeper analysis

Support & Troubleshooting

Respond to and resolve helpdesk tickets related to supported platforms

Serve as Tier 2/3 escalation point for complex Dialpad and Zoho issues

Partner with vendors to resolve technical challenges

Documentation & Training

Create and maintain system documentation and SOPs

Develop training resources to improve adoption and reduce errors

Conduct end-user training for new hires and existing staff

Qualifications

Required

3+ years of experience managing contact center or communications platforms

2+ years of hands-on Dialpad administration experience, including call routing, queues, and WFM

Experience being accountable for operational KPIs (answer rate, abandon rate, NPS, etc.)

Experience administering CRM platforms (Zoho, Salesforce, or similar)

Hands-on experience with no-code/low-code platforms and integrations

Strong analytical skills—able to interpret data and identify root causes

Excellent communication skills with ability to present metrics to leadership

Ability to work on-site in Arlington, VA

Preferred

Experience in healthcare intake, call center, or patient access operations

Familiarity with HIPAA and data security best practices

Experience with CallRail, Emitrr, or similar marketing/communications tools

Background in contact center operations (not just IT administration)

Experience with leveraging AI-based technologies to improve workflows

What We Offer

Ownership of mission-critical systems with direct impact on business performance

Direct visibility with CISO, COO, and executive leadership

Competitive compensation and benefits package

Career growth opportunities within IT and operations

#green

Full-time employees qualify for the following benefits:

Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays

All employees qualify for these benefits:

Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Quick Apply

Refine Your Search

patient access associate jobs in arlington va

Associate Director of Communications Systems (Arlington, VA)

Associate / Lead Dentist - $10k Sign-On Bonus

Associate Veterinarian

Associate Veterinarian

Associate Veterinarian

Associate Veterinarian

Associate General Dentist

Front Desk Associate (Part-time) District Heights, DC

Behavioral Health Associate

Front Desk Associate (Per-diem) Springfield, VA & Woodbridge, VA

Store Associate

Patient Access Associate II, Day Shift, Patient Access

Security Officer Patrol Service Associate

Patient Access Associate 3

Payor Clearance Associate

Proposals Associate

Associate, Member Data Integrity Associate

Patient Access Associate

Certified Risk Adjustment Coder (CRC), Senior Associate

Associate Customer Development Manager

I want to receive the latest job alert for patient access associate in arlington va

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected