Top 454 Service desk support Jobs in Arlington Va

Service Desk Analyst
Emergent Staffing —Washington, DC
- $35 - $50 an hour
- Full-time
- Mid-level
- 3 years
- SQL
Quick Apply
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
Service Desk Technician
Vamonos IT —Arlington, VA
- $24.00 - $28.80 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
8d
Senior Endpoint Support Specialist Windows/Mac/AD+AV
InfoStructures, Inc. —Washington, DC
- $68,000 - $75,000 a year
- Full-time
- Background check
- Bachelor of Science
- Office
- Health savings account
- Health insurance
Quick Apply
13h
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Consultant, Momentum Financials Functional Support (TS/SCI w/ Polygraph)
Deloitte —Arlington, VA
- $97,700 - $162,800 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
IT Support Specialist
The Forum Group —Washington, DC
- $30 - $35 an hour
- Hybrid work
- Google Workspace
- Mid-level
- Office
Quick Apply
14d
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Help Desk Technician - TS/SCI
General Dynamics Information Technology —Chantilly, VA
- $26.44 - $35.78 an hour
- Mid-level
- Travel
- 1 year
- Paid holidays
- 401(k) matching
Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)
Deloitte —Arlington, VA
- $113,000 - $188,400 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Systems Network Administrator I/Service Desk Support
Leidos —Laurel, MD
- $59,150 - $106,925 a year
- Full-time
- 5 years
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
Help Desk Tech - MIDS - TS/SCI w/Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $33.52 - $45.34 an hour
- Mid-level
- Office
- 4 years
- Paid holidays
- 401(k) matching
Help Desk Manager
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- Bachelor's degree
- Fair chance
Desktop Engineer - Tier 1
Addison Group —Washington, DC
- $30 an hour
- Monday to Friday
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Representative
DENPRO, Inc. —Bryans Road, MD
- $50,000 - $65,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
11d
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Office
- Travel
- Paid time off
- 401(k) matching

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service desk support jobs near arlington va

Service Desk Analyst

Emergent Staffing -
Washington, DC

Quick Apply

Job Details

Full-time
$35 - $50 an hour

Qualifications

Customer support ticket management

Full Job Description

**This position is a contract position with the possibility of converting to hire. Candidates must reside in Minneapolis-Saint Paul, MN or Washington, D.C. Candidates must be available to work in the U.S. without sponsorship or visa.**
Our client is seeking an Service Desk Analyst to maintain and support business-critical systems within a mortgage servicing environment. This role works closely with both technical teams and business stakeholders to resolve issues, ensure system reliability, manage ServiceNow workflows, and deliver consistent, high-quality application support across enterprise platforms.

This position is well suited for someone with experience in application support, incident response, SLA-driven operations, and mortgage or financial services environments.

Primary Responsibilities

Deliver day-to-day application support by diagnosing and resolving technical and functional issues across systems, integrations, databases, and workflows.
Manage incidents, requests, problems, and changes within ServiceNow, ensuring complete documentation, clear communication, and ownership from intake through resolution. Maintain strong adherence to SLAs and escalation protocols.
Monitor system performance, health, and integrations to proactively identify risks, recurring issues, and performance trends. Perform root cause analysis and escalate concerns early to minimize operational impact.
Support system updates including testing, releases, patches, and change management activities to maintain stability and performance.
Partner with business users, Product Owners, vendors, and technical teams to gather requirements, support mortgage servicing operations, and deliver solutions aligned with business needs and regulatory expectations.
Communicate effectively by translating technical challenges into clear, business-friendly updates for stakeholders.
Develop and maintain documentation including knowledge base articles, process guides, and support procedures.
Analyze ServiceNow ticket data and trends to identify improvement opportunities, refine workflows, and enhance overall system reliability and user experience.

Qualifications

3+ years of experience supporting enterprise applications or business systems
Background in mortgage servicing, lending, mortgage banking, or financial services
Hands-on experience with ServiceNow across incident, problem, change, and knowledge management
Strong understanding of SLA management, ticket lifecycle processes, and escalation frameworks
Excellent analytical and troubleshooting skills
Experience collaborating with business users, vendors, and cross-functional teams
Strong written and verbal communication skills
Ability to manage competing priorities in a fast-paced environment

Nice to Have

Knowledge of mortgage servicing regulations, compliance, and investor requirements
Experience with SQL, APIs, databases, or system integrations
Familiarity with ITIL frameworks and ITSM practices
Experience supporting system releases, testing, and change management
Background creating technical documentation and knowledge resources

Our Vetting Process

At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:

Application (5 minutes)
Online Assessment (30 minutes)
Initial Video Interview (30-45 minutes)
Client Interview (60 minutes)
Job Offer!

#EmergentStaffing

#IND11

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in arlington va

Service Desk Analyst

Part-Time IT Support Assistant

Service Desk Technician

Senior Endpoint Support Specialist Windows/Mac/AD+AV

Desktop Support Specialist (Mid Level)

Consultant, Momentum Financials Functional Support (TS/SCI w/ Polygraph)

IT Support Specialist

Help Desk Technician - TS/SCI W/ Polygraph

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Help Desk Technician - TS/SCI

Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

Infrastructure Service Lead - TS/SCI with Polygraph

Systems Network Administrator I/Service Desk Support

Help Desk Tech - MIDS - TS/SCI w/Polygraph

Help Desk Manager

Desktop Engineer - Tier 1

IT Support Representative

Information Technology Support Specialist - TS/SCI w/Poly

Information Technology Support Specialist - TS/SCI w/Poly

Information Technology Support Specialist - TS/SCI w/Poly

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