Top 33 Center manager Jobs in Arthur Il

Customer Support Center Manager I
First Mid —Mattoon, IL
- $24.52 - $30.65 an hour
- 5 years
- Mid-level
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
9d
Team Member
Casey's —Lovington, IL
- $15 - $19 an hour
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
Team Member
Casey's —Mount Zion, IL
- $15 - $19 an hour
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
Operations Supervisor
Dayton Freight —Arcola, IL
- From $70,000 a year
- Full-time
- Management
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Customer Service Representative (Part-Time)
Dayton Freight —Arcola, IL
- From $18 an hour
- Part-time
- Office
- Data entry
- Organizational skills
Technical Quality Manager Prebiotic Fibers- H&W - Decatur, IL
ADM —Decatur, IL
- $92,800 - $167,600 a year
- Overtime
- Background check
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
14d
Customer Service Coordinator
Herff Jones —Arcola, IL
- From $21 an hour
- Full-time
- English
- Mid-level
- Office
Quick Apply
Customer Care Specialist
Metro Communications and Conxxus —Sullivan, IL
- $18 an hour
- Overtime
- Background check
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
International Eyecare Center-Mt. Zion —Mount Zion, IL
- $19.03 - $23.60 an hour
- Inventory management
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Account Manager
Rent A Center —Mattoon, IL
- $15 - $17 an hour
- Full-time
- 18 years or older
- Clean driving record
- Sales
- Health savings account
- Disability insurance
Quick Apply
3d
Medical Assistant
So IL Health Care Foundation —Charleston, IL
- $16 - $24 an hour
- Full-time
- Computer literacy
- BLS Certification
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Data Center Commissioning Project Manager
CAI —United States
- $128,300 - $150,800 a year
- Overtime
- Hybrid work
- 5 years
- Bachelor of Science
- English
- Disability insurance
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

TEAM MEMBER 2ND AND 3RD SHIFTS
Mattoon Precision Mfg, Inc. —Mattoon, IL
The preferred candidate will have previous experience with lathes and machining centers in a manufacturing environment. Good basic math skills are required.
$21 an hour
Quick Apply
Team Member
Casey's —Lovington, IL
Apply today to start: #cleaning, #stocking, #cashier, #register, #kitchen, #greeting, #service, #multi-tasking, #selling, #friendly, #teamwork, #helping, #…
$15 - $19 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Security Operations Center (SOC) Manager
Metro One Loss Prevention Services Group (Guard Division), Inc. —New Albany, OH
Expanded Service Oversight & Resource Allocation: Ensures timely and accurate incident reporting and coordinates SOC resource allocation to support local…
Quick Apply
3d
Data Center Project Manager
Michael Page —Columbus, OH
Strong ability to interpret drawings, specifications, and technical documents, providing clear direction and oversight during planning and execution phases.
$130,000 - $150,000 a year
8d

Show more jobs in cities nearby

I want to receive the latest job alert for center manager in arthur il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

center manager jobs near arthur il

Medical Assistant jobs in Charleston, IL

Customer Service Coordinator jobs in Arcola, IL

Technical Manager jobs in Nashville, TN

Remote Technical Support jobs in Phoenix, AZ

Technical Manager jobs in Tampa, FL

Technical Support Remote jobs in Washington State

Property Manager jobs in Albuquerque, NM

Overnight Shift Technical Support Remote jobs in Texas

Technical Manager jobs in Akron, OH

Technical Manager jobs in Arkansas

Customer Service Representative jobs in Edison, NJ

Customer Service Representative jobs in Mcallen, TX

Customer Service Representative jobs in Fort Worth, TX

Customer Service Representative jobs in Buffalo, NY

Customer Service Representative jobs in Stockton, CA

Customer Service Representative jobs in San Antonio, TX

Pharmaceutical Sales Representative jobs in Louisiana

Customer Service Representative Remote jobs in Knoxville, TN

Medical Assistant jobs in Riverview, FL

Medical Assistant jobs in Lees Summit, MO

Customer Support Center Manager I

First Mid -
Mattoon, IL

Quick Apply

Job Details

$24.52 - $30.65 an hour
9 days ago

Benefits

Health savings account
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing retail teams
Sales team management
Retail store product knowledge
Sales leadership
Associate's degree
Banking

Full Job Description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

The Customer Support Center Manager oversees the daily operations of the customer support team within our call center hub locations. This role is responsible for ensuring exceptional service delivery and the achievement of performance goals while managing staff and driving continuous improvement to enhance customer satisfaction.

Responsibilities include, but are not limited to:

Oversees operational and referral functions at stand-alone call center hub locations.
Responsible for leading the team to ensure an exceptional customer and team member experience through our contact channels (Phone, Chat, Email, etc.).
Monitor reports to analyze and adjust for department excellence performance.
Acts with confidence by leading change along with answering customer questions and owning customer issues.
Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
Communicates and ensures adherence to all bank initiatives, compliance, security and operational policies and procedures as well as financial loss standards. Communicates corporate initiatives and priorities to ensure direct reports have a clear understanding.
Lead daily and weekly, individual, call center plans, that tie into overall departmental goals. Provides daily motivation and coaching of staff to ensure accountability and achievement of assigned referral goals while leading by change management.
Responsible for leading the team to ensure an exceptional customer and team member experience, by answering questions and owning issues as arise.
Oversees the training of the Contact Center team to operate the departments needs.
Responsible for continual training and development of staff, which includes, but is not limited to the following areas: referrals, operational, customer service, product knowledge, risk management, policies and procedures. Maintains thorough product knowledge.
Conduct performance evaluations, providing recommendations and initiating hiring, discipline, and promotion or termination of staff. Identifies and nurtures the development of talent to aide in succession planning.
Assigns and schedules staff to align with the staffing model to ensure optimal coverage, even distribution of workload to maintain service level targets set at all times including peak volumes and unexpected staffing challenges.
Meets with staff regularly (both 1:1 and in group meetings) to organize referral efforts, communicate procedural/product changes, and resolve issues to optimize performance and employee engagement. Establish regular coaching opportunities with each team member to review goals, quality assurance, and highlight further personal development.
Delegates various operations duties to the team while maintaining overall administrative responsibility.
Completes required training associated with job function and performs related duties as assigned.
Performs other related job duties as assigned.

Qualifications

Education/Experience:

Bachelor’s Degree preferred.
Associates Degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
Minimum 5 years of retail sales and customer service experience.

Skills:

Excellent interpersonal, problem-solving and leadership skills.
Ability to multitask and stay organized.
Strong grasp on company products and solutions to align with customer service policies and procedures.

Total Rewards:

Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses
Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

LP123

Quick Apply

Refine Your Search

center manager jobs in arthur il

Customer Support Center Manager I

Team Member

Team Member

Operations Supervisor

Customer Service Representative (Part-Time)

Technical Quality Manager Prebiotic Fibers- H&W - Decatur, IL

Customer Service Coordinator

Customer Care Specialist

Assistant Manager

Account Manager

Medical Assistant

Data Center Commissioning Project Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for center manager in arthur il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected