The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are “For All”. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.
Under the direction of the Sports Director, Sports Manager, and Membership Director, the Sports Lead / Building Administrator serves as the operational leader for YMCA Sports and facility operations during assigned shifts. This position oversees the daily operations of youth sports programming while serving as the Leader on Duty for facilities, participants, members, staff, volunteers, and guests.
The Sports Lead / Building Administrator is responsible for maintaining a safe, welcoming, and organized environment while ensuring exceptional program quality, outstanding customer service, and operational excellence. This role provides leadership to sports staff, volunteer coaches, officials, and scorekeepers; supports membership and facility operations as needed; responds to emergencies and member concerns; ensures compliance with YMCA policies and risk management practices; and supports the continued growth of YMCA sports programming.
As a highly visible representative of the YMCA, this individual serves as a bridge between the Sports and Membership departments, ensuring seamless branch operations while creating exceptional experiences for members, participants, volunteers, and guests. This position models the YMCA's core values of Caring, Honesty, Respect, and Responsibility while helping strengthen youth, families, and communities through safe, high-quality programs and exceptional service.
Program Leadership & Operations
Serve as the Leader on Duty during assigned youth sports programming and facility operations.
Oversee leagues, practices, clinics, camps, tournaments, and special events.
Assist with planning, organizing, scheduling, and execution of sports programming.
Create, organize, and implement age-appropriate curriculum that teaches foundational sports skills and promotes YMCA values.
Support the development, growth, and retention of YMCA sports participants.
When needed, officiate or coach youth sports including soccer, basketball, flag football, volleyball, or other YMCA sports offerings.
Staff & Volunteer Leadership
Provide day-to-day leadership, coaching, and support to Sports Attendants, Scorekeepers, Officials, and Volunteers.
Assist with onboarding, training, scheduling, and mentoring sports staff.
Assist recruit, train, support, and recognize volunteer coaches.
Conduct volunteer coach observations to ensure YMCA curriculum, coaching philosophy, safety standards, and sportsmanship expectations are consistently implemented.
Foster a culture of teamwork, accountability, inclusion, and exceptional customer service.
Building Administration & Facility Oversight
Serve as the Building Administrator/Leader on Duty during assigned shifts.
Conduct routine inspections of gyms, fields, locker rooms, storage areas, and program spaces.
Monitor all service areas to ensure a safe, clean, welcoming, and inclusive environment during operating hours.
Enforce YMCA policies, facility rules, and the Member Code of Conduct.
Identify maintenance issues and communicate facility needs promptly.
Maintain inventories and oversee proper use, maintenance, and storage of sports equipment.
Ensure facilities are properly prepared before programming and restored following events.
Adhere to the YMCA's Risk Management Program to ensure safe facilities and quality programs.
Monitor participants, volunteers, spectators, and members to ensure safe and appropriate behavior.
Serve as the first responder, respond to injuries, emergencies, behavioral concerns, conflicts, and facility incidents until additional leadership or emergency personnel arrive.
Complete incident reports, accident documentation, facility inspections, and operational summaries.
Conduct regular safety inspections and emergency preparedness assessments.
Assist with emergency drills and ensure staff understand emergency procedures.
Member & Participant Experience
Create an inclusive, welcoming, and positive environment for all members, participants, volunteers, and guests.
Build meaningful relationships with children, families, volunteers, and members.
Support participant engagement, retention, and overall program satisfaction.
Assist Membership staff during peak operational periods as needed.
Promote YMCA membership, programs, volunteer opportunities, special events, and future sports offerings throughout the branch.
Administrative Responsibilities
Complete attendance records, equipment inventories, facility inspections, incident reports, and shift summaries.
Assist with registration support, roster verification, scheduling, and program preparation.
Perform office responsibilities including filing, copying, record keeping, and maintaining accurate program documentation.
Utilize Daxko, Outlook, Microsoft Office, Teams, and other YMCA software systems.
Communicate operational updates, staffing needs, participant concerns, and facility issues to branch leadership.
Support the YMCA Annual Campaign by sharing stories of impact, engaging members, and encouraging staff participation.
Collaborate with Membership, Wellness, Aquatics, Child Care, and other YMCA departments to provide exceptional member experience.
Attend required meetings, training, emergency drills, and professional development opportunities.
Represent the YMCA mission and core values both within the facility and throughout the community.
Perform other duties as assigned.
High School Diploma or equivalent required.
Associate's degree in Recreation, Sports Management, Education, Business, or a related field preferred.
Minimum of 2 years of experience in youth sports, recreation, customer service, facility operations, leadership, community programming, and volunteer development preferred.
CPR, First Aid, and AED certification required within 90 days of hire. Must maintain qualifications.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Knowledge, Skills, and Abilities
Ability to supervise multiple activities simultaneously in a fast-paced environment.
Strong conflict resolution and problem-solving skills.
Ability to remain calm and professional during emergencies.
Proficiency in Microsoft Office, Outlook, Teams, Excel, and Daxko or similar membership management software.
Strong organizational skills and attention to detail.
Commitment to the YMCA mission and core values.
PHYSICAL ASPECTS OF THE JOB
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
Ability to stand, walk, bend, kneel, stoop, and move throughout indoor and outdoor facilities for extended periods.
Ability to lift, carry, and transport equipment weighing up to 50 pounds.
Ability to quickly respond throughout the facility during emergencies.
Ability to perform CPR, First Aid, and AED procedures.
Ability to work indoors and outdoors in varying weather conditions.
Sufficient vision, hearing, and communication skills to supervise activities, monitor safety, and communicate effectively with members, participants, and staff.
Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.
The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.
