Rooted in positive transformation, Roots Management Group is an integrated manufactured housing community (MHC) investment and management company focused on increasing the availability of best-in-class housing options people can afford. Founded in 2017, we operate communities nationwide through community development, strategic capital investment, and hands-on management. Our culture is guided by our ROOTS core values—Respect, Ownership, Opportunity, Teamwork, and Sincerity—creating an environment where team members are empowered to grow, take accountability, and make a meaningful impact.
What we are looking for:
Join our dynamic team as a full-time Office Assistant and embark on a rewarding journey towards becoming a future leader in Property Management. Collaborating closely with our Community Manager, you'll gain invaluable experience and mentorship to ascend to managerial roles.
The ideal candidate possesses a background in property management or similar office environments, demonstrating proficiency in essential Microsoft applications. Detail-oriented and dedicated to delivering exceptional customer service, you'll play a pivotal role in ensuring resident satisfaction. If you're ready to elevate your career and thrive in a supportive environment, we encourage you to apply.
Responsibilities will include:
- Assisting with growing and maintaining community occupancy, overseeing the sales of on-site homes, facilitating the lease process, and managing site reservations (if applicable)
- Supporting marketing efforts for available homes and any community needs
- Showing homes and conducting community tours to potential residents and providing standard information on all available units
- Collecting monthly rent and fees, posting payments, processing checks, and supporting delinquency management through timely communication and follow-up
- Utilizing property management systems and CRM platforms for leads, sales, inventory, communications, customer information, and resident ledgers – ensuring systems are up to date while maintaining confidentiality
- Participating in the preparation and execution of notices and eviction proceedings in accordance with Root’s policies and all applicable laws
- Assisting with the move-in and move-out process to ensure homes are prepared for sale or rent
- Providing daily resident relations, including answering phones, responding to emails and walk-ins, resolving resident concerns and inquiries, and fostering positive resident experiences
- Being involved in the planning and hosting of resident events to support community engagement and retention
- Performing administrative tasks such as filing, data entry, reporting, and record keeping
- Collaborating with the Community Manager on various special projects
- Other tasks as needed or assigned by management
Requirements and expectations:
- Experience in property management or an office environment of sorts preferred
- Valid driver’s license and reliable transportation
- Proficiency in basic Microsoft applications
- Obtaining and holding a MH sales license may be required depending on state laws
- Excellent organizational and problem-solving abilities with a keen attention to detail
- A strong willingness to learn
- Experience using Property Management Software’s is a plus
Schedule: The work schedule and availability for emergency on-call duty may vary depending on the specific location/community.
Additional Information / Benefits:
- Medical, Dental, and Vision insurance plans
- 401(k) with company match
- Cell phone reimbursement
- Short- and Long-Term Disability
- Basic Life & Accidental Death Insurance
- Health Savings Account (HSA)
- Paid holidays
- Paid Time Off (PTO)
- Paid parental leave
- Career growth and advancement opportunities
- High-energy company with a friendly, supportive team environment
Benefits are offered to eligible full-time employees.
To be considered for employment, candidates must pass a pre-employment background check and drug test. We thank all applicants for their interest in joining our team.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Property management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
