JOB SUMMARY: Provide outstanding Customer and Donor service at retail store locations. Assist customers with transactions, product selection and perform related duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager.
ESSENTIAL DUTIES
Oversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures.
Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.
Greet store customers; offer assistance and suggestions to customers in making product selections.
Ring up sales on the cash register, following cash handling procedures.
Perform defined store opening/closing procedures.
Place/display inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
Assist with stock rotation and markdowns as directed by the Store Manager or designee.
Prepare store donations and rotated merchandise for transfer.
Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.
SECONDARY DUTIES
May perform Donor services such as taking donations, documenting donation information and communicating with Donors.
Will perform duties related to daily sanitizing of store and donation locations.
May perform minor janitorial duties as required/assigned.
Lead Sales Associates may need to perform related duties not listed on this job description.
JOB SPECIFICATIONS
EDUCATION REQUIRED: A high school diploma or equivalent is preferred.
LICENSE/CERTIFICATION REQ’D: None.
EXPERIENCE REQUIRED: Six months previous sales associate experience or equivalent.
KNOWLEDGE REQUIRED: Basic math ability.
Familiarity with electronic cash registers.
Familiarity with Goodwill Central Coast’s mission, general Company, and retail policies (this may be learned on the job).
EQUIPMENT USED: Typical retail store equipment; typical office equipment.
SKILLS/APTITUDES/TEMPERAMENTS:
Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.
Ability to maintain self-control, deal effectively with public and work in cooperation with co-workers.
Ability to tactfully explain decisions and present information clearly.
Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork.
Ability to understand and accept directions and follow procedures.
Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.
Ability to move hands and fingers quickly to operate cash register.
Ability to perform both repetitive and varied duties without loss of composure or efficiency.
Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy.
Depending on the specific position, may require ability to drive a vehicle in the transaction of Company business. This requires a good driving record, and may require proof of personal vehicle liability insurance.
Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.
EMOTIONAL EFFORT:
The job involves some emotional effort. There are few deadlines requiring little or no overtime. The work environment is routine with isolated periods of high activity/demands.
JOB SETTING
Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.
PHYSICAL DEMANDS
The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
Supplemental Physical Requirements
Standing
Consistently
71-100% of the time
Walking
Consistently
71-100% of the time
Sitting
Occasionally
11-30% of the time
Bending
Regularly
31-70% of the time
Twisting
Rarely
1-10% of the time
Pushing
Regularly
31-70% of the time
Pulling
Regularly
31-70% of the time
Climbing
Rarely
1-10% of the time
Squatting/Kneeling
Regularly
31-70% of the time
Lifting Carrying 10lbs. or less
Consistently
71-100% of the time
Lifting Carrying 11-25 lbs.
Regularly
31-70% of the time
Lifting Carrying 26-50 lbs.
Occasionally (with MHE)
11-30% of the time
Longest Distance Carried
50 Feet
Heaviest Item carried
25 lbs.
Hand/Shoulder/Foot: Simple Grasp
Consistently
71-100% of the time
Hand/Shoulder/Foot: Power Grasp
Regularly
31-70% of the time
Hand/Shoulder/Foot:
Fine Manipulation
Consistently
71-100% of the time
Hand/Shoulder/Foot:
Gross Manipulation
Rarely
1-10% of the time
Ability to use a hand truck
Regularly
31-70% of the time
Reaching at or above shoulder level
Regularly
31-70% of the time
Reaching at or below shoulder level
Consistently
71-100% of the time
Operate foot controls or repetitive foot movement
Rarely
1-10% of the time
Talking/Hearing/Seeing -Normal or Corrected abilities sufficient to perform tasks
Consistently
71-100% of the time
Driving long distances in a vehicle for an hour or more
None
N/A
Driving short distances getting in and out of vehicle repeatedly
None
N/A
JOB MODIFICATION
The physical aspects of the position may be modified, depending on the specific modification and the duration of the modification. Please contact your Supervisor, any member of management or Human Resources 831-423-8611 Ext 8242.
