Under the direction of a Radiologist and Executive Director, Operations and Imaging Director is responsible for the day-to-day 24X7 operation of the Imaging Department which includes Diagnostic Radiology, Mammography, CT, Ultrasound, Radiology Nursing and MRI. Assure open communication between staff members, physicians, management regarding daily operation and policy for the Imaging Department. Performs a variety of technical procedures that require independent judgement with ingenuity and initiative to apply ionizing radiation for radiologic diagnosis. Assumes responsibility for designated areas of procedures required. The scope of care includes age groups ranging from newborn to elderly. Implements and maintains visual management for site as well as leads process improvement activities.
Excellent customer service skills, focusing on providing exceptional patient experiences
Has knowledge and experience in making educated decisions based on situations that occur with working through problems with other departments and physician practices
Has knowledge of radiology nursing, diagnostic, CT, MRI (all procedures types), Nuc. Med/PET, Ultrasound, Women's Imaging to include mammography and bone density and working with cancer program to grow business
Diverse skills in problem solving complex issues and create changes in operations across department to quickly resolve
Demonstrated Clinical knowledge and expertise in Imaging services
Excellent communication skills with high-level physician practice administrators and staff, customer service oriented
Working knowledge of all radiological equipment to include RIS/PACS, dictation, all modalities, peripheral equipment, all hospital information systems to include scheduling and registration
Has high level knowledge in budgeting concepts and proficient in quality improvement initiatives
Ability to understand and meet customer needs and work with Imaging Director to implement new programs & consistent imaging protocols, practices consistent with delivery of care across Radiology sites
Provides managerial oversight and effective leadership by assuring staffing plans meet patient care needs, staff training & education, equipment functioning, maintained new technology initiatives are implemented. This person will need to work closely with the NGHS Hospital Manager to assure consistency in process, policy and procedure.
Direct supervision of all Imaging staff. Will work in conjunction with lead modality techs as appropriate staff to include receptionist, technologist, radiology nurses, tech aids and clerical support staff.
Operate all radiographic equipment according to equipment specifications and produce quality radiographs consistently within department standards.
Assure compliance with daily requirements for ACR, MQSA and FDA accreditation for Mammography and ACR accreditation for MRI,US and CT.
Resolve customer/patient/staff conflicts, complaints, concerns. Contact patient experience coordinator as necessary.
Maintain desired results in Patient Satisfaction Survey.
Work closely with radiologists to insure timely report turnaround and address other physician issues related to patient care.
Ensure staff follow good radiation safety practices, i.e. coning, shielding, film badge monitoring, according to state and federal guidelines.
Responsible for patient flow, maintain and post daily work schedules and coordinate flow of patients with multiple exams (i.e. monitor patient wait times, assist with add-on and emergency cases) to meet productivity standards and maintain customer satisfaction.
Manages Time and attendance for imaging center staff (approve vacations, maintain holiday schedule, sick days, ensures 24/7 coverage including holidays, etc.)
Ensure staff compliance in accurately and completely utilizing information systems according to department standards (i.e., order, arrive, start, complete/charge, cancel, record complications, fluoro time, drug history, repeats, complaints and transfers).
Monitor information systems continuously for outstanding or incomplete orders, evaluate folder list and assist each modality in obtaining necessary files and assure prompt handling of “call reports”, “send films”, “stat reads” etc.
Completes designated employee evaluations promptly and submits to Operations Manager for review. (Includes disciplinary action, variances and productivity).
Maintain supplies and equipment.
Maintains high level of contact with PASC Manager/Director to streamline front end operations of scheduling and registration at the Imaging Centers.
Routinely monitors daily patient flow and throughput to ensure efficiency for all areas. Works with Radiologists on efficient process of through-put, results reporting and reports issues to Director. Creates monitoring tool for all aspects of the outpatient process.
Develops immediate action plans to be discussed and approved for any area out of department goal.
Routinely monitors wait times by modality, no show patients, rescheduled patients and add on patients. Provides management with routine reports and creates action plans for areas that are out of compliance or unable to accommodate. Routinely reviews IMC’s PHS schedule for accuracy and for education of staff and PASC team.
Maintains high level of customer service and patient satisfaction. Responsible for complete review of patient satisfaction survey.
Creates action plan for areas needing improvements. Monitors and reports success to management team.
Provides education and instruction on NGHS customer service expectations to all receptionists, registrars, clerical staff, technologists and Radiology nurses. Monitors and assures all expectations are met.
Provide routine manager rounding with all staff and physicians with the purpose of identifying barriers to prevent exceptional customer service or providing exceptional care. Record concerns and issues. Create action plans to resolve and monitor processes. Make changes/ improvements as necessary. Review routinely with Director.
Closely monitors staff productivity daily and fluctuates staff schedules as needed. Maintains productivity rates on a bi-weekly basis.
Works with Radiologists and all site supervisors to review clinical protocols and service practices for all outpatient procedures within NGHS.
In conjunction with supervisory staff, assure all equipment is in good working condition and properly maintained.
Assure all radiation safety practices are maintained by staff and physicians. Assure all practices meet TJC guidelines.
Communicates routinely with physicians, office managers, and staff on scheduling or any other area of concern, to ensure we are meeting the needs and we are viewed as providing efficient customer service as we are results oriented.
Responsible for outpatient services complaints and concerns. Resolve all complaints and recommend changes in process to eliminate problem areas. Keep Director informed of patterns to be addressed.
Assure monthly staff meetings are held to communicate administrative and departmental information. Mentor site supervisors and lead staff to further develop leadership skills and implement business objectives.
Participate in constant DNV readiness process for Imaging Service (i.e., daily departmental walk through, fire drills, special projects, infection control compliance and submit check list by due date.
Assure monthly staff meetings are held and communication to staff on progression of issues is maintained.
Assures staff complete annual skills and physicals on time. Maintain employee files with up to date certifications (ARRT, CPR, etc.)
Responsible for monitoring and maintaining productivity standards as defined by department.
Responsible for implementation and maintenance of Visual management boards as well as leading process improvement initiatives.
Leads Quest Management Systems for Imaging Department of NGMC.
