Top 4 Service advisor Jobs in Athens Tx

Automotive Customer Experience Specialist
Car Concepts —Canton, TX
- Background check
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
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Automotive Customer Experience Specialist

Car Concepts -
Canton, TX

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Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Service writing
Customer communication
Customer relationship building
Automobile maintenance requirements
In-person customer service
Mid-level
Automotive customer education
Customer engagement
Automotive service
Vehicle maintenance documentation
Leadership

Full Job Description

Car Concepts in Canton is seeking an Automotive Customer Experience Specialist

Company Overview:

At Car Concepts, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Opportunity:

Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

Position Overview:

As an Customer Experience Specialist at Car Concepts, you will be instrumental in delivering top-notch service recommendations to our valued customers. Your role is crucial in ensuring that customers receive well-informed communications that guide their service decisions on their vehicles in a customer-first environment. Your expertise in writing detailed service recommendations will set the standard for excellence in the automotive service industry.

As the face of our commitment to automotive service excellence, we are looking for individuals with a positive and friendly attitude, paired with a proven track record in writing maintenance, repair, and preventative service recommendations that prioritize customer satisfaction.

Key Responsibilities:

Provide exceptional customer service by engaging with customers in a positive and friendly manner, effectively communicating maintenance, repair, and preventative service recommendations tailored to their vehicle's needs.
Coordinate between the front office service desk and the service department to streamline the service process, ensuring timely and accurate completion of all vehicle services to achieve customer satisfaction.
Collaborate with the service department to ensure that all vehicles receive necessary attention and are repaired correctly the first time, maintaining a high level of quality service delivery.

Benefits:

We Offer Weekly Payroll
Retirement Services of 401(k) or Roth
Medical, Dental and Vision insurance options
Employer Paid Life Insurance Plan up to $50,000
Employee, Dependent and Supplemental Insurance
Accrual of Paid Time Off in first year and Paid Holidays
Assistance Program

Employment Eligibility

A formal Application for Employment and Background Screening Authorization is required

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment

Quick Apply

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Automotive Customer Experience Specialist

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