Top 956 Service associate Jobs in Athol Ma

Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
11d
Clubhouse Staff Associate, Greenfield
Clinical & Support Options Inc —Greenfield, MA
- $38,000 - $44,000 a year
- Full-time
- Bilingual
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Retail Store Team Leader-Sign on Bonus $5,000.00
Ocean State Job Lot —Gardner, MA
- $5,000 - $77,000 a year
- Merchandising
- Mid-level
- Recruiting
- Paid holidays
- Disability insurance
Medical Assistant I or II
Community Health Center of Franklin County Inc —Orange, MA
- $18.00 - $25.05 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Vital signs
- Paid time off
Quick Apply
Fulfillment Associate/Cannabis Delivery Driver
Orange Cannabis —Orange, MA
- $18 an hour
- Part-time
- Background check
- Heavy lifting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Store Associate
SHOE DEPT. —Athol, MA
- From $15 an hour
- Merchandising
- Entry level
- Employee discount
Quick Apply
Sales Associate (1+ years of experience required)
Retail Store —Winchendon, MA
- From $15 an hour
- Part-time
- Heavy lifting
- In-person
- Communication skills
- Flexible schedule
Quick Apply
Merchandise Associate
Marshalls —Athol, MA
- $16.25 - $16.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Paraprofessional
Ralph C. Mahar Regional School District —Orange, MA
- $20.75 - $25.43 an hour
- Full-time
- Classroom
- Word processing
- Computer literacy
Guest Service Associate
Global Partners —Athol, MA
- $15 - $18 an hour
- Weekends as needed
- Computer literacy
- Merchandising
- Ability to climb stairs
- Health insurance
- Dental insurance
16h
Retail Sales Associate
Cumberland Farms, Inc. —Athol, MA
- $15.50 - $17.50 an hour
- Weekends as needed
- ServSafe
- Ability to walk for extended periods
- High school diploma or GED
- Tuition reimbursement
- Employee assistance program
Quick Apply
Customer Relations Associate
Cornerstone Bank —Athol, MA
- $20 - $21 an hour
- Extended hours
- Basic math
- Office
- High school diploma or GED
Retail Store Associate - Part Time Flexible evenings and weekends
Ocean State Job Lot —Athol, MA
- $15.00 - $15.75 an hour
- Part-time
- Merchandising
- Basic math
- Sanitation
- Profit sharing
- Paid holidays
14d
Guest Service Associate/Cashier
Global Partners —Athol, MA
- $15 - $18 an hour
- Weekends as needed
- Computer literacy
- Merchandising
- Ability to climb stairs
- Health insurance
- Dental insurance
Administrative Assistant II
Mount Wachusett Community College —Gardner, MA
- $62,547.94 - $88,248.42 a year
- Full-time
- Bilingual
- Writing skills
- Research
Paint & Hardware Sales Associate
Hamshaw Lumber Inc —Orange, MA
- Full-time
- Sales
- Merchandising
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Clubhouse Staff Associate, Orange
Clinical & Support Options Inc —Orange, MA
- $38,000 - $44,000 a year
- Full-time
- Bilingual
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Customer Relations Associate Float
Cornerstone Bank —Athol, MA
- $21 - $22 an hour
- Extended hours
- Basic math
- Office
- High school diploma or GED
Associate Banker I - Gardner
TD Bank —Gardner, MA
- $22.00 - $27.75 an hour
- Weekends as needed
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
Retail Store Specialist (Customer Service/Merchandising) - Part Time- Mid and closing shifts needed
Ocean State Job Lot —Athol, MA
- $15.75 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Profit sharing
- Paid holidays

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Field Service Coordinator

New Communication Systems LLC dba ScentBridge
South Deerfield, MA

Quick Apply

Job Details

Full-time
$28.85 - $33.65 an hour
11 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Operations coordination planning
High school diploma or GED
Dispatching
Microsoft Teams
Cross-functional collaboration
Associate's degree
Air conditioning
Time management

Full Job Description

Job Summary

Location: South Deerfield, MA
Department: Field Services
Reports To: Director of Field Services

The Field Services Coordinator is responsible for coordinating the day-to-day operations of ScentBridge's field service team, ensuring exceptional customer service through efficient scheduling, proactive communication, and timely completion of installations, preventative maintenance, emergency service, and equipment replacements. This position serves as the central point of communication between customers, field technicians, sales, operations, and warehouse personnel to maximize technician productivity while delivering a best-in-class customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where priorities change throughout the day.

HVAC industry experience is preferred but not required. ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC terminology and equipment, and communicate confidently with customers, contractors, and facilities personnel.

Essential Responsibilities

Field Service Scheduling & Dispatch

Schedule and coordinate installation, preventative maintenance, repair, emergency service, and equipment replacement appointments.
Optimize technician schedules and travel routes to maximize productivity and minimize travel costs.
Monitor technician status throughout the day and adjust schedules as priorities change.
Coordinate after-hours and on-call service requests as needed.
Ensure customer commitments and service level expectations are met.

Customer Communication

Serve as the primary point of contact for incoming field service requests.
Communicate appointment confirmations, estimated arrival times, and schedule updates.
Proactively notify customers of delays or changes.
Coordinate access requirements with customer facilities and property managers.
Follow up with customers to confirm satisfaction after service visits.

Work Order & Equipment Management

Create, update, and close work orders in Acumatica Service Management.
Maintain accurate equipment records, including serial numbers, installation dates, warranty information, and service history.
Review technician service reports for completeness and accuracy.
Ensure labor, travel time, parts, and service notes are entered accurately.
Track open work orders and coordinate timely completion.

Preventative Maintenance Coordination

Manage recurring preventative maintenance schedules across the customer base.
Ensure maintenance visits are completed according to service agreements.
Coordinate seasonal maintenance campaigns and customer communications.
Monitor contract compliance and completion metrics.

Parts & Inventory Coordination

Coordinate with warehouse personnel to ensure technicians have the appropriate equipment, replacement parts, and fragrance oils before scheduled appointments.
Track inventory availability and special-order items.
Coordinate shipment of parts directly to customer sites when appropriate.
Schedule return visits when parts become available.

Technician Support

Provide technicians with complete work order information, customer history, equipment details, and installation requirements.
Assist technicians in resolving scheduling conflicts and customer issues.
Monitor technician productivity and daily workload.
Support new technician onboarding by coordinating schedules, equipment, and documentation.

Administrative & Reporting

Maintain accurate service records and customer information.
Generate reports related to technician utilization, open work orders, preventative maintenance completion, response times, and service trends.
Assist the Director of Field Services with workload forecasting and resource planning.
Identify opportunities to improve scheduling efficiency and customer satisfaction.

Qualifications

Education

· High school diploma or GED required.

· HVAC experience with licensing, certificate or equivalent is preferred. Associate's or bachelor's degree in Business, Operations, or similar field is preferred but not required.

· Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Experience

Minimum of 1 - 2 years of experience in field service coordination, dispatching, operations, customer service, or a related role.
Minimum of 3 years of experience in the HVAC industry required.
Experience coordinating commercial service technicians, preventative maintenance programs, and customer service.
Experience using ERP or field service management software, preferably Acumatica, is strongly preferred.

Required Skills

Exceptional organizational and time management skills.
Strong customer service and communication abilities.
Ability to prioritize multiple competing demands.
Detail-oriented with excellent follow-through.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
Comfortable learning new software and technology platforms.
Ability to work independently while collaborating across departments.
Professional demeanor with strong problem-solving skills.

Preferred Qualifications

Experience coordinating installation or service technicians.
Familiarity with preventative maintenance programs.
Experience with inventory or equipment management.
Knowledge of ERP systems and CRM software.
Understanding of logistics and route optimization.

Pay: $28.85 - $33.65 per hour

Work Location: In person

Quick Apply

Refine Your Search

service associate jobs in athol ma

Field Service Coordinator

Clubhouse Staff Associate, Greenfield

Retail Store Team Leader-Sign on Bonus $5,000.00

Medical Assistant I or II

Fulfillment Associate/Cannabis Delivery Driver

Store Associate

Sales Associate (1+ years of experience required)

Merchandise Associate

Paraprofessional

Guest Service Associate

Retail Sales Associate

Customer Relations Associate

Retail Store Associate - Part Time Flexible evenings and weekends

Guest Service Associate/Cashier

Administrative Assistant II

Paint & Hardware Sales Associate

Clubhouse Staff Associate, Orange

Customer Relations Associate Float

Associate Banker I - Gardner

Retail Store Specialist (Customer Service/Merchandising) - Part Time- Mid and closing shifts needed

I want to receive the latest job alert for service associate in athol ma

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