Top 426 Computer hardware technician Jobs in Atlanta, Ga

IT Service Desk Technician
Info Way Group —Atlanta, GA
- $25 - $27 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
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2h
User Support & Training Specialist
E Logic —Atlanta, GA
- From $60,000 a year
- Full-time
- Mid-level
- Communication skills
Quick Apply
13d
Field Support Technician
Clayco —Atlanta, GA
- Full-time
- Background check
- Construction site
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Digital Support - Short-term - Atlanta
Koala Web Design —Atlanta, GA
- $45 - $65 an hour
- Temporary
- Fair chance
- Entry level
- Flexible schedule
Quick Apply
IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
IT Help Desk Support(Work From Home)
Qureos Inc —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Work from home
1d
IT Technician
Academy Of Scholars —Decatur, GA
- Full-time
- Background check
- Classroom
- Experience working with children
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Tier 1 Help Desk Technician
5Q Partners, LLC —Sandy Springs, GA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
IT Support Technician
ServIT Inc —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Hardware Technician
Cortavo —Atlanta, GA
- Full-time
- Computer science
- Clean driving record
- Azure
- Health insurance
Quick Apply
IT Field Service Technician
Med IT Pro —North Atlanta, GA
- $20 - $30 an hour
- Contract
- Customer service
- US work authorization
- 1 year
- Professional development assistance
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Onsite IT Support Technician
SERVIT INC —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Technical Support Technician II
Clayton County Public Schools —Jonesboro, GA
- $46,625 - $71,831 a year
- School experience
- Computer Science
- Mid-level
5d
Mid -level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $73,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- Free parking
- AD&D insurance
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
IT Support
Ortho Sport and Spine Physicians —Atlanta, GA
- Computer science
- Computer Science
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
IT Service Representative (IT Help Desk)
Athena Information Technology —Atlanta, GA
- From $22.50 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician II
Gas South —Atlanta, GA
- $54,552 - $64,179 a year
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply

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IT Service Desk Technician

Info Way Group -
Atlanta, GA

Quick Apply

Job Details

Full-time | Contract
$25 - $27 an hour
2 hours ago

Qualifications

High school diploma or GED

Full Job Description

Job Description:

he IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required.

Essential Duties and Responsibilities:

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
Provide remote, phone, email, chat, and desk-side technical support to end users.
Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
Support printers, scanners, webcams, docking stations, and other peripheral devices.
Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
Assist users with collaboration tools and cloud-based productivity applications.
Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets.
Maintain accurate hardware inventory records within ServiceNow Asset Management.
Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
Assist with inventory audits and asset reconciliation.

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:

Microsoft Windows 11
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Windows Autopilot
ServiceNow
Cisco Webex
VPN technologies
Multifactor Authentication (MFA)
Network printers
Hybrid cloud environments
Hardware Asset Management (HAM)
Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

Strong customer service and communication skills.
Excellent troubleshooting and analytical skills.
Ability to diagnose hardware, software, and network issues.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong documentation and organizational skills.
Ability to explain technical concepts to non-technical users.
Ability to work independently and collaboratively within a team.
Knowledge of ITIL service management principles.

Pay: $25.00 - $27.00 per hour

Application Question(s):

Are you local to Atlanta?
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment - yes/no
Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD) - yes/no

Work Location: In person

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Refine Your Search

computer hardware technician jobs in atlanta, ga

IT Service Desk Technician

User Support & Training Specialist

Field Support Technician

Digital Support - Short-term - Atlanta

IT Support Technician I

IT Help Desk Support(Work From Home)

IT Technician

Tier 1 Help Desk Technician

IT Support Technician

Hardware Technician

IT Field Service Technician

Helpdesk Technician

Onsite IT Support Technician

Technical Support Technician II

Mid -level Service Desk Analyst, Technician

Help Desk Agent

Jr. Service Desk Analyst, Technician

IT Support

IT Service Representative (IT Help Desk)

Service Desk Technician II

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