Top 89 Helpdesk technician Jobs in Atlanta, Ga

Technical Services Technician 1
Southeastern Security Professionals —Lawrenceville, GA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
7d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Atlanta, GA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Help Desk Technician
Yancey Bros. Co. —Austell, GA
- On call
- Microsoft Outlook
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Atlanta, GA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
Tier 1 Help Desk Technician
5Q Partners, LLC —Sandy Springs, GA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
IT Support Technician
ServIT Inc —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
3d
Tier 2 Helpdesk Technician
SMB IT Solutions —Smyrna, GA
- $50,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
HELP DESK TECH TIER 1
HOOTERS OF AMERICA —Atlanta, GA
- $18 an hour
- Microsoft Excel
- Writing skills
- Mid-level
Quick Apply
Service Desk Technician
COOLSOFT LLC —Atlanta, GA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Health insurance
Quick Apply
1d
IT Service Desk Technician
Coventek Inc —Atlanta, GA
- Email
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Service Desk Technician
PROCYON Technostructure —Atlanta, GA
- $25.50 - $27.50 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
1d
IT Service Desk Technician
viva —Atlanta, GA
- $17 - $22 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
1d
IT Support Tech
SOUTH COLLEGE —Marietta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
HELPDESK SUPPORT TECHNICIAN
Atlanta I.T. Service —Duluth, GA
- Weekends as needed
- Background check
- Pass drug screening
- Office

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helpdesk technician jobs near atlanta, ga

Technical Services Technician 1

Southeastern Security Professionals -
Lawrenceville, GA

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Job Details

Full-time
$55,000 - $65,000 a year
7 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Access control systems
Network administration
Customer communication
Windows
Microsoft Office
Productivity software support
CCTV surveillance
Organizational skills
IP networking
Remote technical support
TCP/IP
Windows Server administration
Desktop administration
Technical writing experience within technology

Full Job Description

Southeastern Security Professionals (SSP) is seeking a Technical Services Technician I to join our Technical Services Department. This is primarily an office-based technical role responsible for programming, configuring, testing, documenting, and supporting commercial electronic security systems before deployment, while also providing remote technical support to field technicians and customers.

The ideal candidate has a background in the commercial low-voltage/security integration industry and is experienced with IP-based security systems, networking, and troubleshooting. This role works closely with Engineering, Project Management, Service, and Field Operations to ensure systems are properly configured, tested, and ready for successful installation.

Primary Responsibilities: Security System Programming & Configuration

Program, configure, test, validate, and prepare commercial electronic security systems prior to deployment, including:

Video Management Systems (VMS)
IP Cameras
Access Control Systems
Intercom Systems
Intrusion Detection Systems
Fire Alarm Systems
Security Servers & Workstations
Network Switches
Other integrated security devices

Additional responsibilities include:

Verify equipment functionality prior to deployment.
Maintain accurate records of programmed equipment and system configurations.
Ensure all equipment meets company quality standards before shipment or installation.

Technical Support

Provide remote technical support to customers and field technicians.
Troubleshoot hardware, software, networking, and integrated security system issues.
Assist with installation planning, commissioning, and system startup.
Take ownership of technical issues through resolution while collaborating with Engineering and Service teams.

Documentation & Process Improvement

Create and maintain technical documentation and knowledge base articles.
Document troubleshooting procedures and recurring solutions.
Recommend improvements that increase consistency, quality, and operational efficiency.

Internal IT Support

Provide Help Desk support for internal employees.
Configure and deploy computers, mobile devices, printers, and peripherals.
Troubleshoot Windows operating systems, Microsoft 365, and common business applications.
Assist with user account administration and basic network support.

Remote Monitoring & Management

Monitor and maintain systems using the company's Remote Monitoring & Management (RMM) platform.
Document alerts, maintenance activities, and resolutions.
Perform preventative maintenance and system health checks.
Recommend improvements to monitoring and automation processes.

Required Qualifications

2+ years of experience in the commercial low-voltage or electronic security integration industry.
Experience configuring, programming, or supporting commercial electronic security systems, including one or more of the following:
Video Surveillance
Access Control
Intrusion Detection
Intercom Systems
Fire Alarm Systems
Working knowledge of networking fundamentals, including:
TCP/IP
IP Addressing
VLANs
Managed Switches
Basic Routing
Experience troubleshooting Windows operating systems and Microsoft 365.
Strong analytical, organizational, and documentation skills.
Excellent communication and customer service skills.
Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

Experience programming enterprise security systems.
Experience providing remote technical support to field technicians.
Familiarity with Windows Server and basic network infrastructure.
Industry certifications are a plus.

Success in This Role

Successful candidates consistently:

Deliver accurate, thoroughly tested system configurations before deployment.
Provide responsive technical support to customers and field technicians.
Maintain organized documentation and configuration records.
Communicate effectively with customers and internal teams.
Demonstrate ownership, accountability, and a commitment to continuous improvement.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Life insurance
Paid time off

Application Question(s):

Do you have at least 2 years of commercial low-voltage/electronic security experience?
Which security systems have you worked with?
Briefly describe your experience with commercial electronic security systems.

Ability to Commute:

Lawrenceville, GA 30042 (Required)

Work Location: In person

Quick Apply

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helpdesk technician jobs in atlanta, ga

Technical Services Technician 1

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