Top 61 Programmatic manager Jobs in Atlanta, Ga

Customer Experience Manager
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- US work authorization
Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM
Amazon Web Services, Inc. —Atlanta, GA
- $131,300 - $195,400 a year
- Full-time
- 5 years
- Writing skills
- AWS
- AD&D insurance
- Health insurance
7d
Client Service Manager
AI Digital —Atlanta, GA
- Full-time
- Remote
- Mid-level
- 3 years
- Organizational skills
Public Health Evaluation Program Manager
Tanaq Management Services LLC —Atlanta, GA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
Sr. Program Manager - FM Projects & Initiatives
CBRE —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
Named Account Manager - SLED
Palo Alto Networks —Atlanta, GA
- $264,000 - $363,000 a year
- Mid-level
- Travel
- Reliable transportation
B2C Growth Marketing Manager
HeadFirst B.V. —Atlanta, GA
- $120,000 - $130,000 a year
- Full-time
- Remote
- 6 years
- Research
- High school diploma or GED
Quick Apply
Digital Ad Operations Manager
T-Mobile USA, Inc. —Atlanta, GA
- $78,500 - $141,600 a year
- Full-time
- Hybrid work
- 18 years or older
- Marketing
- Mid-level
- Paid parental leave
- AD&D insurance
5d
Senior Growth Marketing Manager Atlanta (Remote Friendly)
Greenlight Financial Technology —Atlanta, GA
- $125,000 - $180,000 a year
- Full-time
- Remote
- 8 years
- Scripting
- Senior level
- Paid parental leave
- Health savings account
Office Manager - TRIO
Morehouse College —Atlanta, GA
- Microsoft Excel
- Microsoft Outlook
- 5 years
Paid Media Manager (Remote US)
Directive —Atlanta, GA
- $70,000 - $95,000 a year
- Email
- Remote
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- Paid holidays
Grants Manager
City of East Point, GA —East Point, GA
- Full-time
- Basic math
- Office
- Master's degree
- Paid holidays
- Disability insurance
Strategic Alliances Partnership Manager - United States
JumpCloud —Atlanta, GA
- Full-time
- Remote
- 5 years
- Salesforce
- English
- Health savings account
- Disability insurance
Quick Apply
Grants Manager
Fcs Urban Ministries —Atlanta, GA
- $68,000 - $74,000 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Programmatic Biddable Media Associate Manager
Inspire Brands —Atlanta, GA
- Mid-level
- Office
- Bachelor's degree
5d
Manager, Just Energy
Partnership for Southern Equity —Atlanta, GA
- Full-time
- Office
- Senior level
Quick Apply
Program Manager - Access Manager
Morehouse School Of Medicine —Atlanta, GA
- Mid-level
- Office
- 3 years
Tolling Industry Management Consulting Senior Manager
Accenture —Atlanta, GA
- $122,700 - $338,300 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Program Manager - IDD - (Specialty Services) - Clayton Co.
View Point Health —Jonesboro, GA
- Full-time
- Microsoft Excel
- Pass drug screening
- Master's degree
5d
Senior Technical Program Manager, Quality Measurement Lead, Trust and Safety
Google —Atlanta, GA
- $192,000 - $279,000 a year
- Full-time
- Computer Science
- Office
- 8 years
- Paid holidays
- Disability insurance

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programmatic manager jobs near atlanta, ga

Customer Experience Manager

Infor -
Atlanta, GA

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Job Details

Full-time

Qualifications

Managing customer accounts
Customer communication
Customer retention strategy
Automation
Managing clients in a customer support role
Customer relationship management (CRM) systems (technically supported)
AI-driven automation
Customer growth strategy

Full Job Description

General information

Country

United States

State

Georgia

City

Atlanta

Job ID

48655

Department

SaaS

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

The Customer Experience Manager (CEM) will drive customer engagement within a scalable, data-driven customer success motion for mid-tier, SMB, and long-tail segments as part of Infor’s CSX (Customer Success & Experience) Hub team. This role directly supports the team’s vision of building a scaled customer success engine, delivering seamless, digital-first, guided, and human assisted journeys, powered by an integrated global team, data-driven engagement that drives measurable customer and business outcomes.

This strategic, technical, hands-on customer-facing role combines guided 1:1 engagement with scaled 1:many engagements. The role drives both individualized and programmatic customer success initiatives throughout the customer lifecycle, including guided experiences, release readiness outreach, mandatory actions, lifecycle campaigns, and adoption acceleration efforts – focused on driving measurable customer outcomes to protect and grow revenue.

A Day in the Life Typically Includes:

- Ensure disciplined execution of both 1:1 and 1:many customer engagements, including structured check-ins, executive stakeholder engagement, and cross-functional escalation governance. Deliver proactive, personalized engagement at key lifecycle moments to accelerate adoption, renewals and expansion.
- Execute within a scaled & pooled customer success motion, while selectively engaging in targeted 1:1 interactions to address critical moments, risks, and opportunities.
- Leverage automation, AI insights, and data analytics to drive adoption, accelerate time-to-value, and reduce churn risk for mid-tier, SMB, and long-tail customers.
- Lead customer engagements for all scaled engagement models and touchpoints including onboarding (welcome, success kickoff) engagements; quarterly pre–go-live check-ins; structured transition-to-go-live motions (office hours, success series, operational readiness and responsibilities planning webinars); readiness assessments; post–go-live coaching; bi-annual business review check-ins; and 1:many Adoption Champion Clinics.
- Ensure disciplined tracking of customer KPIs including overall health, adoption metrics, engagement performance, time-to-value, renewal outcomes, revenue at risk, and forecast accuracy.
- Partner cross-functionally (Sales, Product, Support, GPS, and others) as needed to address customer issues and coordinate outreach, mitigate risk, manage escalations, and protect renewals.

Basic Qualifications:

- Experience in Customer Success, Account Management, Professional Services, Customer Support, Managed Services, or related post-sales roles.
- Experience working in digital or pooled success models, ideally within global B2B SaaS organizations.
- Experience driving retention, product adoption, and expansion across both high-touch (1:1) and high-volume (1:many) customer engagement models.
- Technical experience working in enterprise software environments (e.g., SAP, Salesforce, IBM, Oracle, Microsoft, or similar enterprise platforms).
- Business and analytical experience leveraging automation, AI insights, and data to drive proactive engagement.
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications:

- Degree in business, technology, or a related discipline. Certifications in Customer Success, Program Management, or enterprise platforms (e.g., Salesforce, etc.) preferred.
- Technical background and experience working in teams focused on implementation, onboarding, support, or product integration.
- Familiarity with customer success platforms and analytics tools (e.g., Gainsight).
- Experience working in complex, global enterprise software ecosystems.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

This employer uses E-Verify. Please visit this website for additional information.

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Refine Your Search

programmatic manager jobs in atlanta, ga

Customer Experience Manager

Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM

Client Service Manager

Public Health Evaluation Program Manager

Sr. Program Manager - FM Projects & Initiatives

Named Account Manager - SLED

B2C Growth Marketing Manager

Digital Ad Operations Manager

Senior Growth Marketing Manager Atlanta (Remote Friendly)

Office Manager - TRIO

Paid Media Manager (Remote US)

Grants Manager

Strategic Alliances Partnership Manager - United States

Grants Manager

Programmatic Biddable Media Associate Manager

Manager, Just Energy

Program Manager - Access Manager

Tolling Industry Management Consulting Senior Manager

Program Manager - IDD - (Specialty Services) - Clayton Co.

Senior Technical Program Manager, Quality Measurement Lead, Trust and Safety

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