AXA XL is an Equal Opportunity Employer.
Senior Workplace Operations Coordinator
Atlanta, GA
Under the direction of the Workplace Operations Manager, the Atlanta Senior Workplace Coordinator serves as the primary on-site workplace lead our Atlanta office, ensuring a welcoming, professional, safe, and secure environment for colleagues, clients, and guests.
This role is highly visible and hands-on, requiring good judgment, initiative, and accountability. As AXA XL expands its Atlanta office, the Senior Workplace Coordinator will have a direct impact on shaping the reopening experience, office culture, and colleague community—helping prepare colleagues for an exciting transition and ensuring the office evolves in a thoughtful, welcoming, and engaging way.
What you’ll be doing
What will your essential responsibilities include?
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Serve as the primary on-site workplace lead for assigned office location(s), supporting highly engaged employees, stakeholders, and visitors.
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Model and champion a hospitality-driven workplace experience grounded in responsiveness, care, and professionalism.
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Act as a visible workplace ambassador, setting the tone for service quality and office culture.
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Play an active role in shaping the Atlanta office reopening experience, helping colleagues feel informed, welcomed, and excited about the transition.
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Serve as the first point of contact for facilities-related issues including lighting, HVAC, cleaning, furniture, and general maintenance.
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Troubleshoot issues independently where possible and coordinate with building management, vendors, and Workplace leadership to ensure timely resolution.
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Act as the on-site liaison for building management and vendors requiring access for day-to-day operations or project work.
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Manage location-specific invoices, orders, and purchase requests as assigned.
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Maintain the location’s Workplace email inbox, ensuring timely and professional response to requests.
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Manage desk reservations and seating systems (e.g., Freespace or similar tools), acting as the local subject-matter resource.
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Support operational tracking, documentation, and reporting as required.
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Own all on-site mail and delivery operations, including certified mail and outgoing shipments.
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Ensure reception areas, meeting rooms, pantries, wellness rooms, copy areas, kitchens, and shared spaces are clean, stocked, organized, and ready for daily use.
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Collaborate on meeting and event setup for employee and stakeholder engagements
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Act as the Incident Management Team (IMT) Coordinator for the location.
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Partner with the Physical Safety & Security (PSS) team to support annual certifications, drills, and site readiness.
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Support access management, visitor protocols, and escalation procedures
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Support new hire onboarding by delivering office tours, issuing access credentials, completing I-9 verification where applicable, and serving as a first-day resource.
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Partner with Workplace leadership, Business Resource Groups, and local employees to plan and host Workplace-sponsored events that build connection and engagement.
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Execute post-event surveys and gather colleague feedback to inform continuous improvement.
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Prepare and distribute office communications such as newsletters in partnership with the Workplace team.
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Partner with the broader Americas Workplace team to provide cross-coverage (e.g., phone coverage, remote task support) when needed.
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Provide thoughtful observations and recommendations to Workplace leadership regarding office improvements and experience enhancements.
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Support additional projects, reporting, or initiatives as assigned.
You will report to the Workplace Operations Manager.
What you will BRING
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
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Intermediate level experience in workplace coordination, office administration, hospitality, or a related role.
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Experience supporting an office opening, reopening, relocation, or major workplace transition is a plus, especially where colleague readiness, communications, and engagement were key to success.
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Demonstrated ability to operate independently while staying aligned with leadership direction.
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Effective organizational and multitasking skills, with the ability to prioritize competing needs.
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Excellent interpersonal, verbal, and written communication skills.
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Proactive, solutions-oriented mindset with proactive observational skills.
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Positive, collaborative, and professional demeanor.
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Proficiency with Microsoft 365 products and workplace tools.
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Ability to lift up to 40 pounds as part of regular workplace duties.
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Ability to work on-site five days per week.
Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
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Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
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Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.-
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
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Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
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AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
The U.S. base salary range for this position is USD : 63,900-91,100.
Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.
