Top 7 Desk tech tier 1 Jobs in Atlanta Ga

IT Support Tech - White Glove
Motion Recruitment —Atlanta, GA
- Contract
- Computer science
- Microsoft Outlook
- Computer Science
- Free parking
13d
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
HELP DESK TECH TIER 1
HOOTERS OF AMERICA —Atlanta, GA
- $18 an hour
- Microsoft Excel
- Writing skills
- Mid-level
Quick Apply
HELP DESK TECH TIER 2
HOOTERS OF AMERICA —Atlanta, GA
- $45,000 a year
- On call
- Microsoft Excel
- 6 years
- Computer Science
Quick Apply
Tier I Field Technician - Atlanta, GA
TECHNOLOGY LAB, LLC —Atlanta, GA
- Weekends as needed
- Google Workspace
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
1d
Senior Industrial Maintenance Tech - Plastics
Randstad —Atlanta, GA
- $83,200 - $93,600 a year
- Overtime
- 7 years
- Mechanic experience
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
14d
Orthodontic Technician /Front Desk
National Orthodontics —Lithonia, GA
- From $15 an hour
- Full-time
- Bilingual
- Google Workspace
- Dental office
- Health insurance
- Dental insurance
Quick Apply
17h

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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
1d

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desk tech tier 1 jobs near atlanta ga

IT Support Tech - White Glove

Motion Recruitment -
Atlanta, GA

Apply Now

Job Details

Contract
13 days ago

Benefits

Free parking

Qualifications

Desktop computer repair
Network troubleshooting
Confidential information handling
Microsoft Outlook
Smartphone (troubleshooting support)
Wireless networking
Technical documentation
Laptop (troubleshooting support)
Server troubleshooting
Windows
Printer (troubleshooting support)
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Collaborative technology platforms
Mobile device management
Microsoft Teams
SharePoint
Technical customer support for office equipment
Video conferences (communication methods)
VPN management
Desktop administration
Associate's degree
Peripheral hardware support
Intune

Full Job Description

Put your technical support skills to use for the C-suite by providing on-site and remote support for computers, mobile devices, phones, Microsoft 365 applications, collaboration tools, conference room technology, network connectivity, and approved business system. Enjoy the convenience of free parking and a relaxed, business casual dress code-jeans are welcome. If you thrive in a fast-paced, dynamic environment and are passionate about tech solutions that keep leaders connected and productive, we want to hear from you!

Contract Duration: 6 months with potential to convert to permanent

Required Skills & Experience

5+ years of relevant hands-on technical support experience preferred, including Tier II/III, senior-level, VIP, or executive support experience.
Associate degree in Computer Science, Information Technology, or related field required; Bachelor degree preferred.
Microsoft MCP, Microsoft 365, Windows, CompTIA A+, Network+, or equivalent certification preferred.
Strong working knowledge of Windows 11, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Intune, mobile email, endpoint devices, and standard business productivity tools.
Working knowledge of TCP/IP, DNS, DHCP, VPN, wireless connectivity, and network configurations related to desktop and notebook support.
Ability to diagnose and repair PC, notebook, mobile device, printer, peripheral, and conference room technology issues.
Ability to resolve multiple first and second level client hardware/software technical problems independently and professionally.
Experience with ticketing/work order systems such as ServiceNow, remote support tools, endpoint management tools, and backup or recovery tools preferred.
Basic scripting knowledge, including PowerShell, preferred.
Ability to handle a fast-paced, dynamic environment with shifting priorities, urgent requests, and high-visibility user support needs.
Ability to get along well and deal professionally with people at all levels of responsibility, including C-suite executives and senior leadership.
Excellent written and verbal communication skills with strong documentation, follow-up, and organizational habits.
Strong confidentiality, judgment, customer service, problem-solving, and critical thinking skills.
Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 50 pounds.

Desired Skills & Experience

Experience in a manufacturing environment is a plus.
Prior Tier II/III or senior-level support experience preferred.
Microsoft MCP or equivalent certification preferred.
Dell, MAC, iOS, ServiceNow

What You Will Be Doing

Daily Responsibilities

Provide responsive on-site and remote technical hardware/software support for C-suite executives, senior leaders, and designated VIP users.
Identify and resolve computer, notebook, mobile device, phone, printer, peripheral, network, VPN, Microsoft 365, Teams, Outlook, and collaboration tool issues through discussions with users and hands-on troubleshooting.
Provide first and second level support for identifying, researching, and resolving client/server, application, connectivity, and endpoint issues.
Identify, research, and resolve complex technical problems while minimizing disruption to executive schedules and business operations.
Support executive meetings, presentations, Teams meetings, video conferences, and conference room technology to ensure equipment is functioning properly for key meetings and leadership events.
Serve as a technical escalation point for executive-impacting incidents and coordinate with infrastructure, security, applications, and service desk teams as needed.
Document, track, monitor, and update support requests in the work order system to ensure timely resolution and accurate communication.
Monitor executive and leadership support tickets, prioritize urgent issues, and escalate tickets at risk of missing SLA expectations.
Configure, maintain, refresh, and support executive desktops, laptops, mobile devices, and peripherals in accordance with company standards.
Ensure company computer standards, IT policies, access procedures, and security protocols are followed.
Maintain confidentiality and discretion when supporting executives and handling sensitive company information.
Communicate clearly and professionally with users at all levels of responsibility, including senior leadership.
Assist with training, mentoring, and supporting Tier 1 technicians on advanced troubleshooting and executive support expectations.
Serve as a liaison between executive users, business leadership, and IT regarding technology needs, recurring issues, and support improvements.

Apply Now

Refine Your Search

desk tech tier 1 jobs in atlanta ga

IT Support Tech - White Glove

Help Desk Support Technician

HELP DESK TECH TIER 1

HELP DESK TECH TIER 2

Tier I Field Technician - Atlanta, GA

Senior Industrial Maintenance Tech - Plastics

Orthodontic Technician /Front Desk

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