Top 193 Helpdesk support Jobs in Atlanta Ga

IT Support Technician I
LEARFIELD —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
4d
Technology Services Help Desk Technician
Regions —Atlanta, GA
- $53,025.00 - $66,832.50 a year
- Overtime
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
4d
IT Support Technician
Radancy —Atlanta, GA
- $50,000 - $57,000 a year
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Technical Services/Help Desk - Technical Services Representative (HelpDesk)
Veritext —Roswell, GA
- Full-time
- Hybrid work
- Research
- US work authorization
- 1 year
- Paid parental leave
- Disability insurance
Quick Apply
10d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
MAC Endpoint Systems Engineer
Synergis —Atlanta, GA
- $40 - $50 an hour
- Temporary
- Research
- Office
- Continuous improvement
- Commuter assistance
- Health savings account
Quick Apply
Service Desk Engineer Tier 1
Resolution Technologies —Roswell, GA
- On call
- Mid-level
- Analysis skills
- Communication skills
Cybersecurity Engineer ( W2 direct hire, no C2C )
System One —Alpharetta, GA
- Email
- Senior level
Quick Apply
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Full-Time Technical Support Specialist
State of Georgia —Atlanta, GA
- $54,000 a year
- Full-time
- Management
- Research
- Mid-level
2d
Deskside Support Specialist
Reed Smith —Atlanta, GA
- $31.25 - $41.83 an hour
- Weekends as needed
- Writing skills
- English
- Mid-level
- Health savings account
- Disability insurance
2d
HELP DESK TECH TIER 1
HOOTERS OF AMERICA —Atlanta, GA
- $18 an hour
- Microsoft Excel
- Writing skills
- Mid-level
Quick Apply
IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
IT Helpdesk Technician
FULGENT THERAPEUTICS LLC —Alpharetta, GA
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Quick Apply
8d
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
IT Servicve Desk Support
Landis+Gyr —Alpharetta, GA
- $50,908 - $64,384 a year
- English
- Office
- Ability to sit for extended periods
- Paid holidays
- Health insurance
2d
IT Support and Training Specialist
Quanta Services —College Park, GA
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
3d
Tier I Help Desk Technician
A-Sharp Consulting —Atlanta, GA
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- English
- Paid training
- Health insurance
Quick Apply
4d
Help Desk Technician
Atlanta IT Services —Marietta, GA
- $50,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
12d
Help Desk Support Specialist
Evans General Contractors —Alpharetta, GA
- Remote
- Windows
- Bachelor's degree
- In-person
- Profit sharing
- Disability insurance

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helpdesk support jobs near atlanta ga

IT Support Technician I

LEARFIELD -
Atlanta, GA

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Job Details

Full-time
4 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
IT user and group management
Employee relationship building
Printer (troubleshooting support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Technical customer support for office equipment
Productivity software
Desktop administration
Peripheral hardware support
Stakeholder relationship building

Full Job Description

The IT Support Technician I role is to ensure proper IT operations so that end users can accomplish business tasks, this includes receiving, prioritizing, documenting, and actively resolving end user requests for assistance as well as installation, configuration, and oversight of the personal computer environment. Problem resolution and oversight regularly include the use of diagnostic and tracking tools such as Freshservice and Bomgar. The technician may also be required to provide in-person, hands-on assistance at the deskside level

Essential Duties & Responsibilities:

Serve as the first point of contact providing technical assistance over the phone or email,
while maintaining a professional, courteous, and flexible customer service attitude.
Monitor the Freshservice ticketing queue and answer incoming Help Desk calls.
Escalate problems, as needed, to the level II technicians.
Record, track, and document the help desk request problem-solving process, including all
successful and unsuccessful decisions made, and actions are taken, through to final
resolution.
Research to understand, explain, and resolve technology issues.
Identify and learn appropriate software and hardware used and supported by the
organization.
Perform fixes and maintenance at the desktop level; including installing and upgrading
software, installing, and upgrading of computer hardware and peripherals, ensuring
backup, antivirus and updates are functioning and configuring systems and applications
when required.
Performing preventative maintenance, including checking and cleaning of workstations,
printers, and peripherals.
Perform post-resolution follow-ups to ensure that the costumer's needs are met.
Develop knowledge base articles.
Assist with inventory management.
Ability to follow all company policies and procedures.

Minimum Qualifications:

Technical knowledge of software and PC hardware, including HP, Apple, Microsoft
Windows, Microsoft Office, and Adobe products.
Provide password resets for end users through Azure, Blueberry, or standard Active
Directory.
Able to read and understand technical manuals, procedural documentation.
Demonstrated ability to research PC issues and peripheral devices such as printers and desktop
phones as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present information in user-friendly, courteous, language, and manner.
Strong customer-service orientation.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
On-call availability.
Sitting for extended periods.
Lifting and transporting of heavy to moderately heavy objects, such as computers and
peripherals.
Other assigned duties as needed for the success of the organization.
Some travel may be required.

Preferred Qualifications:

College diploma or university degree in the computer science field
Helpdesk or customer service experience.
A combination of education and experience may be substituted.

Physical Requirements:

Ability to sit or stand at a desk for majority of day.
Ability to use hands and fingers to operate a computer, telephone, keyboard and mouse.
Ability to talk, hear and communicate clearly in person and via phone/video conferencing.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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Refine Your Search

helpdesk support jobs in atlanta ga

IT Support Technician I

Technology Services Help Desk Technician

IT Support Technician

Technical Services/Help Desk - Technical Services Representative (HelpDesk)

Jr. Service Desk Analyst, Technician

MAC Endpoint Systems Engineer

Service Desk Engineer Tier 1

Cybersecurity Engineer ( W2 direct hire, no C2C )

Helpdesk Associate Tier 1

Full-Time Technical Support Specialist

Deskside Support Specialist

HELP DESK TECH TIER 1

IT Support Specialist I

IT Helpdesk Technician

Help Desk Technician (Part Time)

IT Servicve Desk Support

IT Support and Training Specialist

Tier I Help Desk Technician

Help Desk Technician

Help Desk Support Specialist

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