Purpose:
This position provides strategic and executional leadership for the UX practice at Floor & Decor. The Lead UX Designer owns the UX vision and quality bar for flooranddecor.com and affiliated digital experiences, aligning design decisions to business objectives and customer needs. This role leads a team of designers, shapes design systems and processes, and serves as a senior thought partner to Product, Technology, and business leadership.
Essential Functions / Key Responsibilities:
- Define and steward the UX vision and strategy for flooranddecor.com and beyond, ensuring alignment with business goals and customer needs
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Lead and develop a team of UX designers — setting direction, providing feedback, and creating a culture of craft and continuous improvement
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Own the end-to-end research program: define the research roadmap, oversee study design and execution, and ensure insights are operationalized across the product org
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Serve as the primary UX voice in executive-level conversations, presenting strategies, design rationale, and roadmap recommendations to VP and Director stakeholders
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Partner with Product, Analytics, Technology, and Marketing leadership to shape priorities and integrate UX thinking early in the planning process
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Oversee and evolve the design system and digital experience framework, ensuring consistency, scalability, and accessibility across all touchpoints
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Establish and champion design standards, critique processes, and quality criteria across the UX team
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Translate high-ambiguity business problems into clear UX strategies, frameworks, and design solutions
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Lead competitive landscape analysis and emerging UX trends research to inform strategic design direction
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Drive annotated design handoffs and maintain close collaboration with engineering to ensure design intent is realized in production
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Participate in and guide UAT processes, establishing acceptance criteria tied to design and experience quality
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Collaborate with creative, brand, and marketing teams to ensure cohesive customer experiences across digital and physical channels
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Define team hiring needs and contribute to recruiting, interviewing, and onboarding new design talent
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[Nice to have] Prototype motion and interaction concepts using Principle or equivalent to communicate design vision
Minimum Qualifications
- 6+ years of UX design experience with consumer-facing digital products, including e-commerce
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3+ years of user research experience, with expertise across qualitative and quantitative methodologies
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Experience leading or managing UX designers, including hiring, mentoring, and performance development
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Deep familiarity with Agile/Scrum; experience embedding UX within cross-functional product teams
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Exceptional communication and storytelling skills with a track record of influencing VP and C-suite stakeholders
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Demonstrated ability to define and execute a UX strategy that connects to measurable business outcomes
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Experience owning a design system or component library at scale
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Strong analytical mindset; ability to synthesize research, analytics, and business context into design direction
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Highly organized with the ability to manage team workloads, competing priorities, and executive expectations simultaneously
Preferred
- Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Interaction Design, or a related field (or equivalent experience)
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10+ years of UX design experience, with a portfolio demonstrating measurable business impact across large-scale e-commerce or retail platforms
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Experience building or scaling a UX practice from the ground up, including establishing team rituals, tooling, and design ops infrastructure
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Deep familiarity with omnichannel retail experiences, including how digital touchpoints intersect with in-store customer journeys
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Experience owning UX strategy for product discovery, search, and browse experiences in a high-SKU retail environment
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Proficiency with A/B and multivariate testing platforms (e.g., Optimizely, Adobe Target) and experience using experimentation to validate design decisions at scale
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Strong working knowledge of accessibility standards (WCAG 2.1 AA) and experience embedding inclusive design practices across a team
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Experience defining and tracking UX-specific OKRs and reporting on design team impact to senior leadership
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Prior experience in specialty retail, home improvement, or a category where product complexity (finishes, materials, dimensions) directly shapes UX decisions
Travel Required
Occasional travel to Floor & Decor Store Support Center (Atlanta, GA), vendor/partner sites, or industry conferences may be required.
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
