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technical associate jobs near atlanta ga

Technical Support Associate

Super Micro Computer -
Atlanta, GA

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Job Details

$70,500 - $100,000 a year

Qualifications

Customer communication
Technical support via phone
Field service
Triage
Client inquiry handling
Hardware maintenance
Training material drafting
De-escalation techniques
Conflict de-escalation
Research
Mid-level
Windows
Incident Escalation
Computer hardware
Hardware support
Network architecture
Linux
Root cause analysis
Log analysis
Escalation handling
Server hardware support

Full Job Description

Technical Support Associate

Date: Aug 8, 2026

Location: Atlanta, Georgia, United States

Company: Super Micro Computer

Job Req ID: 28790

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

Provide technical support over phone and/or web to customers on hardware and software issues
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Determine requirements and/or root cause of technical issues by working with customers
Answer inquiries by clarifying desired information; researching, locating, and providing information
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Work with other engineers, account managers and developers
Provide and contribute information such as fault triage and training materials
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)

Qualifications:

Knowledge of x86 architecture
Knowledge of server management tools: IPMI and command line tools
Knowledge of OS – Linux or Windows
Knowledge of server logs and OS logs
Knowledge of Network architecture
Meeting deadlines – SLA (Service Level Agreements) and KPI (Key Performance Indicators)
Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
Experience in talking with customers to defuse situations

Salary Range

$70,500 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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Technical Support Associate

Job Req ID: 28790

About Supermicro:

Job Summary:

Essential Duties and Responsibilities:

Qualifications:

Salary Range

EEO Statement

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