Who We Are
At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.
Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.
We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.
Who You Are
This role focuses on day-to-day site operations, clinical trial execution, regulatory compliance, participant recruitment, staff leadership, and ensuring the overall success of one assigned clinical research site.
- Site Operations Management: Oversee and manage the daily operations of an assigned clinical research site while ensuring efficient workflows, operational excellence, and achievement of organizational objectives.
- Clinical Trial Execution: Ensure the successful execution of clinical trials from study startup through closeout while maintaining compliance with ICH-GCP guidelines, FDA regulations, sponsor requirements, and internal SOPs.
- Research Team Leadership: Supervise, coach, train, and support Clinical Research Coordinators, Raters, Recruitment Specialists, and other site personnel while fostering accountability, collaboration, and continuous improvement.
- Participant Recruitment and Retention: Work closely with recruitment staff to achieve enrollment goals, improve participant retention, and provide exceptional participant experience throughout each study.
- Scheduling and Resource Management: Coordinate schedules for Principal Investigators, Sub-Investigators, Coordinators, Raters, participants, and other study personnel to maximize site productivity and operational efficiency.
- Quality and Regulatory Compliance: Maintain inspection readiness by ensuring compliance with study protocols, sponsor requirements, FDA regulations, IRB requirements, and company policies while supporting monitoring visits, audits, and quality initiatives.
- Study Documentation Oversight: Ensure accurate, timely, and complete maintenance of regulatory binders, Trial Master Files (TMFs), source documentation, essential documents, and study records.
- Operational Process Improvement: Identify opportunities to improve workflows, SOPs, scheduling, communication, and operational efficiency while maintaining high standards of quality and compliance.
- Clinical Research Support: Maintain the ability to perform Clinical Research Coordinator responsibilities as needed, including participant visits, blood draws, ECGs, specimen processing, sample shipment, and protocol-required procedures.
- Participant Care: Support participants throughout the research process by addressing questions, assisting with scheduling, promoting retention, and ensuring a positive research experience.
- Sponsor and Monitor Collaboration: Serve as the primary operational contact during routine monitoring visits while maintaining strong working relationships with sponsors, CROs, and study monitors.
- Staff Development: Assist with interviewing, onboarding, training, mentoring, scheduling, and performance management of site personnel while promoting a culture of professional growth.
- Site Performance Management: Monitor enrollment, participant retention, protocol compliance, visit completion, scheduling efficiency, staffing productivity, and operational performance to ensure site success.
- Business Development Support: Support organizational growth by assisting with feasibility assessments, sponsor questionnaires, and study startup activities as requested.
- Other Duties as Assigned
What You'll Bring
- Bachelor’s degree in healthcare administration, Life Sciences, Nursing, Business Administration, or a related field preferred
- 3+ years of clinical research experience with increasing operational responsibilities
- Previous experience supervising or leading clinical research staff preferred.
- Strong understanding of ICH-GCP guidelines, FDA regulations, IRB requirements, and clinical trial operations
- Experience managing study startups, enrollment, participant visits, monitoring visits, and study closeout.
- Strong organizational, leadership, communication, and critical thinking skills
- Ability to manage multiple studies, competing priorities, and deadlines in a demanding environment.
- Experience with participant recruitment and retention strategies
- Experience with SOP implementation, quality management, and operational process improvement
- Ability to perform clinical research procedures including phlebotomy, ECGs, specimen processing, and participant visits as needed.
- Experience in psychiatrics, CNS, or inpatient clinical research preferred.
- Strong interpersonal skills with the ability to build collaborative relationships with physicians, sponsors, CROs, participants, and internal teams.
What We Offer
- Comprehensive Medical Plans
- Dental Insurance
- Vision Insurance
- Long-Term Disability
- Employer-paid Life Insurance
- Voluntary Benefits
- Employee Assistance Program (EAP)
- Paid Vacation Time
- Paid Sick Time
- Paid Federal Holidays
Equal Opportunity Employer
We are an equal opportunity employer and comply with all applicable federal, state of Florida, and local employment laws. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive environment where all employees are treated with fairness, dignity, and respect.
All positions requiring Florida Care Provider Background Screening through the Clearinghouse are subject to background screening requirements under House Bill 531 (2025). For more information, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com
