Top 1 It help desk technician Jobs in Atmore, Al

IT Technician- Service Desk Level 1
Pathway, Inc. | Alabama —Atmore, AL
- Part-time
- Microsoft Outlook
- Mid-level
- Analysis skills
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IT Technician- Service Desk Level 1
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Answer support requests that come in via phone calls, emails and the help desk system. Ability to understand customer needs and to initiate and implement…
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IT Technician- Service Desk Level 1

Pathway, Inc. | Alabama -
Atmore, AL

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Job Details

Part-time

Qualifications

Customer communication
Email customer support
Technical documentation
In-person customer service
Desktop (troubleshooting support)
Customer engagement
Desktop applications
Vendor communication
Desktop administration
Client interaction via phone calls

Full Job Description

Job description

Answer support requests that come in via phone calls, emails and the help desk system.
Perform level 1 and 2 resolutions in support of customer networked environments. Examples include desktops, servers, client/server and web-based applications, and common peripherals such as smart phones, printers, and scanners.
Perform system administration tasks, adds/changes/moves of user and computer accounts, directory permissions adjustments.
Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities.
Work effectively alone and with the team.
Troubleshoot and resolve issues related to TCP/IP, remote access software, and network connectivity
Respond to scheduled client issues promptly.
Install and upgrade desktop and server related software and hardware
Perform issue and problem resolution remotely, on site, or by providing clear instructions to end users as needed.
Manage and update various client/server applications, escalate to vendor support as necessary

Skills:

Professional, personable, presentable, flexible.
Windows 10 and 11 experience.
Windows Server 2003-2019
MS Exchange Server, 2010-2019
Office 365.
Network Administration, Active Directory and domain account management.
Local and network printing.
Remote support of servers and workstations.
Support of various enterprise client/server applications.
Thin clients, Remote Desktop, Remote access.
Working with Help desk, asset management and remote monitoring applications.
Experience with iOS and Android
MS Office suite experience, including Outlook.

Qualifications:

Prefer one year of experience in supporting and implementing networked computer systems in a business environment.
Excellent Customer Service focus, communications skills via phone, email and in person.
Ability to work alone and in a team environment.
Excellent analytical and troubleshooting skills.
Demonstrated ability to quickly learn new applications, systems and requirements.
Understanding of call flow process, call handling, call priorities and service level agreements.
Maintain and update documentation of issues, applications and systems as these occur.
Knowledge of Windows based server and desktop operating systems.
Maintain regular, timely contact with customers, ISP’s and vendors in support of customers and their systems.
Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages.
Ability to understand customer needs and to initiate and implement strategies to address them as well as communicate technical information effectively and politely to non-technicians.
The desire to become an immediate contributor to our customers’ success.
Must be able to lift 40 lbs.
Valid driver’s license.
One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like Preferred
Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools, such as ConnectWise.

REQUIREMENTS

one year of experience in supporting and implementing networked computer systems in a business environment.
Excellent Customer Service focus, communications skills via phone, email and in person.
Ability to work alone and in a team environment.
Excellent analytical and troubleshooting skills.
Demonstrated ability to quickly learn new applications, systems and requirements.
+21 years old
Ability to pass background checks
Knowledge of Windows based server and desktop operating systems.
Maintain regular, timely contact with customers, ISP’s and vendors in support of customers and their systems.
Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages.
Maintain and update documentation of issues, applications and systems as these occur.
Must be able to lift 40 lbs.
One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like Preferred
Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools

To provide the degree and quality of service in the least restrictive environment for our neighbor’s children that we would be compelled to provide for our own and to provide these services wherever possible in a manner that reflects the best of traditional and contemporary values embraced by families. Additionally, the program must strive to make itself accessible to families and agencies with varying abilities, mechanisms, and resources for funding services.

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it help desk technician jobs in atmore, al

IT Technician- Service Desk Level 1

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