Top 4179 Customer experience manager Jobs in Auburn Hills, Mi

Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
13d
Assistant Manager- Carriage Place Apartments- Pontiac, MI
KMG Prestige —Pontiac, MI
- $26 - $29 an hour
- Full-time
- Customer service
- Mid-level
- Apartments
- Disability insurance
- Dental insurance
Quick Apply
Production Supervisor
Ford Motor Company —Sterling Heights, MI
- $74,300 - $124,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
3d
Customer Service Manager
Contour Windows —Auburn Hills, MI
- From $60,000 a year
- Full-time
- Management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
QA/QC Supervisor
Valicor Environmental Services LLC —Dearborn, MI
- Full-time
- Background check
- 5 years
- Word processing
- Paid holidays
- Disability insurance
Quick Apply
Operations Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Spanish
- Bachelor's degree
- Team management
- Health savings account
- Paid holidays
Quick Apply
Quality Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
11d
Program Manager
Orafol Automotive Graphics —Lake Orion, MI
- Full-time
- 5 years
- Engineering
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
Property Manager - Coventry Place
Coventry Place Apartments I —Redford, MI
- Full-time
- High school
- Mid-level
- High school diploma or GED
4d
Quality Manager
Exotic Automation & Supply —New Hudson, MI
- $65,000 - $85,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Product management
Quick Apply
8d
Property Manager II
Beacon Management —Clinton Township, MI
- Full-time
- Sales
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
Manager of Quality
Avancez Assembly —Auburn Hills, MI
- Full-time
- Customer service
- Engineering
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
13d
GENERAL MANAGER-INDUSTRIAL Hydraulic and Pneumonic DISTRIBUTION
Galco Industrial Electronics —Sterling Heights, MI
- Full-time
- Oracle
- 5 years
- Assembly
Residential Maintenance Supervisor
The Lightstone Group, LLC —Harrison Township, MI
- Full-time
- Carpentry
- Research
- Mid-level
- Paid training
- Paid holidays
Quick Apply
10d
Account Manager- Nissan
Gecom Corporation —Novi, MI
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
4d
Assistant Manager - Restaurant
Saroki's Crispy Chicken & Pizza —Wixom, MI
- $40,000 - $50,000 a year
- Full-time
- Sales
- Ability to walk for extended periods
- Mid-level
Quick Apply
Plumbing Install Lead
Hoover Electric Inc —Troy, MI
- $25 - $40 an hour
- Full-time
- Customer service
- Mid-level
- Residential
- Fuel card
- Paid holidays
Quick Apply
Engineering Manager
HI-LEX CONTROLS INC —Rochester Hills, MI
- Full-time
- Engineering
- Office
- Experience equivalent to degree accepted
Quick Apply
Personal Lines Account Manager - 2 Years Required
Poljan Insurance Agency —Township of Washington, MI
- $58,100.36 - $64,405.14 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
9h
Manager of Materials
Avancez Assembly —Auburn Hills, MI
- Full-time
- 7 years
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Manager

JB Cutting, Inc. -
Mount Clemens, MI

Quick Apply

Job Details

Full-time
$105,000 - $120,000 a year
13 days ago

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
Manufacturing facility experience
Supervising experience
Manufacturing company experience

Full Job Description

Description:

JB Cutting is seeking a proactive, customer-focused Customer Service Manager to lead our Customer Service team while ensuring an exceptional experience for our customers from order entry through delivery. This position is responsible for overseeing day-to-day customer service operations, managing and developing the Customer Service team, resolving customer concerns, improving processes, and collaborating with internal departments to ensure orders are completed accurately and on time.

The ideal candidate is an organized leader who thrives in a fast-paced manufacturing environment, communicates effectively with both customers and internal teams, and is passionate about building strong customer relationships.

Requirements:

Essential Duties & Responsibilities

Lead, coach, and develop the Customer Service team to provide outstanding customer support.
Monitor team performance, establish goals, and conduct performance evaluations.
Ensure customer inquiries, concerns, and requests are handled professionally and in a timely manner.
Oversee order entry, order acknowledgments, revisions, and order accuracy.
Serve as the primary escalation point for customer issues and work cross-functionally to drive timely resolution.
Partner with Sales, Production, Purchasing, Scheduling, Shipping, and Quality to ensure customer expectations are met.
Monitor order status and proactively communicate delays, shortages, or changes to customers.
Develop and maintain strong relationships with key customer accounts.
Review customer service metrics and identify opportunities for continuous improvement.
Create and implement standardized processes to improve efficiency and customer satisfaction.
Assist in developing departmental procedures, training materials, and best practices.
Maintain accurate customer records and documentation within company systems.
Coordinate with Purchasing and vendors regarding customer-specific material requirements when necessary.
Participate in customer meetings and support strategic account initiatives.
Ensure the department maintains a high level of professionalism, responsiveness, and accountability.
Perform other duties as assigned.

Qualifications

Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
5+ years of customer service experience in a manufacturing environment.
Previous supervisory or management experience required.
Strong understanding of manufacturing processes, production scheduling, and order fulfillment preferred.
Excellent communication, interpersonal, and conflict resolution skills.
Highly organized with exceptional attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience with ERP/MRP systems is preferred.

Knowledge, Skills & Abilities

Exceptional customer service mindset.
Strong leadership and team development skills.
Excellent verbal and written communication.
Ability to build positive relationships with customers and coworkers.
Analytical thinker with strong organizational skills.
Ability to remain calm and professional under pressure.
Continuous improvement mindset with a focus on efficiency and process optimization.

Physical Requirements

Ability to sit for extended periods while working at a computer.
Occasionally walk throughout the manufacturing facility.
Ability to lift up to 20 pounds occasionally.

Why JB Cutting?

At JB Cutting, we pride ourselves on delivering quality products and exceptional customer service. Our team is built on our core values of Family, Hard Work, Reliability, Dedication, Positivity, and Honesty. We are looking for a leader who shares those values and is committed to helping both our customers and our employees succeed.

Quick Apply

Refine Your Search

customer experience manager jobs in auburn hills, mi

Customer Service Manager

Assistant Manager- Carriage Place Apartments- Pontiac, MI

Production Supervisor

Customer Service Manager

QA/QC Supervisor

Operations Manager (Automotive Experience Required)

Quality Manager (Automotive Experience Required)

Program Manager

Property Manager - Coventry Place

Quality Manager

Property Manager II

Manager of Quality

GENERAL MANAGER-INDUSTRIAL Hydraulic and Pneumonic DISTRIBUTION

Residential Maintenance Supervisor

Account Manager- Nissan

Assistant Manager - Restaurant

Plumbing Install Lead

Engineering Manager

Personal Lines Account Manager - 2 Years Required

Manager of Materials

I want to receive the latest job alert for customer experience manager in auburn hills, mi

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