Top 618 Customer service representative Jobs in Auburn Wa

Account and Order Management Specialist
ARB USA —Kent, WA
- $27 - $30 an hour
- Full-time
- Inventory management
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Call Center Patient Services Representative
Cardiac Study Center —Tacoma, WA
- $21.31 - $38.59 an hour
- 8 hour shift
- Remote
- OSHA
- HIPAA
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
Call Center Representative - Contract
Sound Credit Union —Tacoma, WA
- $21.50 - $26.50 an hour
- Contract
- Remote
- High school diploma or GED
- Entry level
- On-the-job training
Quick Apply
Customer Service Representative
Warmoth Guitar Products —Puyallup, WA
- $18 - $24 an hour
- Full-time
- Anatomy knowledge
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
3d
Bilingual Sales and Customer Service Assoc (Spanish and English Required)
Farmers Insurance —Bellevue, WA
- $65,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- English
- Paid time off
- 401(k) matching
Quick Apply
2d
Customer Engagement Rep
PINE ENVIRONMENTAL SERVICES LLC —Tukwila, WA
- $23 - $25 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Multi-Location Branch Customer Service Specialist
Sherwin-Williams —Tukwila, WA
- From $24 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid parental leave
- Paid holidays
4d
Enterprise Customer Success Manager
MSC —Kent, WA
- $75,506 - $118,652 a year
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Health insurance
10d
Customer Service Manager
M&A Executive Search —Auburn, WA
- From $85,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Relocation assistance
- Health insurance
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Maple Valley, WA
- From $24 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Military leave
Client Services Manager- Bilingual Preferred: Amharic/English
All Ways Caring HomeCare —Renton, WA
- $26 an hour
- Full-time
- Nursing
- English
- Mid-level
- 401(k)
- Tuition reimbursement
8d
Technical Service & Operations Manager
VELIT Cooling & Heating —Renton, WA
- $75,000 - $95,000 a year
- Full-time
- English
- Mid-level
- Product management
- Health insurance
- 401(k)
Quick Apply
3d
Client Success Team Director
ShareBuilder Advisors —Seattle, WA
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
Weekend Budtender with 1 year experience & strong customer service background and sales
Dank's Warehouse - Renton —Renton, WA
- From $19 an hour
- Full-time
- Background check
- Inventory management
- Customer service
- Employee discount
Quick Apply
Customer Service Representative
Ravago Americas —Kent, WA
- $24 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
Service BDC Administrator
Michael's Toyota of Bellevue —Bellevue, WA
- $18 - $20 an hour
- Weekends as needed
- 18 years or older
- Dealership
- Computer literacy
- Employee stock purchase plan
- Paid holidays
Quick Apply
Customer Service Representative II (Part-time 25 hours)
Mechanics Bank —Seattle, WA
- $21.30 - $27.71 an hour
- Part-time
- Word processing
- Mid-level
- Office
- Free parking
- Commuter assistance
Customer Care Coordinator
Milgard Manufacturing LLC —Fife, WA
- $20.20 - $23.00 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Organizational skills
- Store discount
- Paid holidays
Quick Apply
Customer Service Representative II
Mechanics Bank —Seattle, WA
- $21.30 - $27.71 an hour
- Full-time
- Word processing
- Mid-level
- Office
- Free parking
- Commuter assistance
Customer Service Representative
SCP Distributors LLC —Bellevue, WA
- $22 - $30 an hour
- Overtime
- 18 years or older
- Spanish
- English
- Health savings account
- Employee stock purchase plan
Quick Apply
2d

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Account and Order Management Specialist

ARB USA -
Kent, WA

Quick Apply

Job Details

Full-time
$27 - $30 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Sales support
Teamwork
Customer relationship building
JD Edwards
Zendesk
Attention to detail
Productivity software
Account management

Full Job Description

Company Overview

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Job Description

The Account & Order Management Specialist is responsible for managing customer orders and providing day-to-day account support while serving as a key partner to the outside sales team. This role combines accurate and timely order processing with proactive customer service, account coordination, inventory and fulfillment support, and general sales administration.

The ideal candidate is organized and detail-oriented, but also commercially minded and comfortable developing relationships with customers and sales representatives. They will understand their assigned accounts, anticipate customer needs, provide timely information on product availability and ETAs, and help ensure a positive customer experience from order placement through delivery.

This position is an important link between customers, outside sales, product support, warehouse operations, supply chain, and other internal teams.

Key Responsibilities

Order Processing & Account Management

Receive, review, enter, and process customer orders accurately and efficiently.
Verify order details including product availability, pricing, shipping instructions, and customer-specific requirements.
Manage open orders from receipt through fulfillment, proactively communicating status updates and resolving order-related issues.
Serve as a primary point of contact for assigned customer accounts regarding orders, backorders, shipment schedules, product availability, and account-related questions.
Maintain a strong working knowledge of assigned accounts, including purchasing patterns, key contacts, product mix, and general business needs.
Monitor customer ordering activity and communicate unusual changes, potential issues, or opportunities to the appropriate sales representative.
Provide customers with timely and accurate information regarding product availability and expected delivery dates.
Process credits, returns, and order adjustments in accordance with company policies and procedures.
Maintain accurate customer account records and documentation.

Customer Support & Sales Team Partnership

Provide professional, responsive support to customers via phone, email, and ticketing systems.
Serve as a day-to-day inside support resource for assigned outside sales representatives.
Coordinate with outside sales on customer requests, open orders, product availability, and account issues.
Provide outside sales with relevant account information, order history, backorder status, inventory availability, and other information needed to effectively manage customer relationships.
Build strong working relationships with customers by providing consistent, knowledgeable, and reliable service.
Identify customer questions, needs, or concerns that may require follow-up from the outside sales team.
Assist customers in navigating available resources, product information, and company processes.
Maintain ownership of customer issues through resolution, even when support from other departments is required.

Inventory, Product & Fulfillment Support

Collaborate closely with warehouse, supply chain, and operations teams to monitor inventory availability and order priorities.
Track shipment status and provide customers with delivery and tracking updates.
Assist in resolving fulfillment challenges including shipping delays, damages, shortages, or lost shipments.
Identify and communicate potential supply or distribution issues that may impact customer orders.
Develop a general understanding of customer purchasing patterns and, where appropriate, provide input or recommendations regarding stocking levels and anticipated product needs.
Support new product launches by assisting with customer communications, order coordination, and product availability information.

Account Support & Business Development

Develop a working knowledge of assigned customers and their purchasing behavior to better anticipate their needs.
Monitor account activity and communicate significant changes in purchasing patterns to the appropriate sales representative.
Identify potential opportunities for additional products or product categories and refer them to the outside sales team.
Assist outside sales representatives with account preparation, customer follow-up, and general sales administration.
Support customer-specific stocking, product, and availability inquiries.
Provide feedback to sales and management regarding recurring customer requests, product needs, and service issues.

Process Improvement & Administrative Support

Maintain a high degree of accuracy in order entry, account records, and related documentation.
Support continuous improvement initiatives aimed at enhancing customer experience and operational efficiency.
Participate in product training and new product launch activities.
Assist with maintaining customer-facing knowledge base resources and internal process documentation.
Identify recurring customer service or order management issues and recommend practical process improvements.
Assist with reports, account maintenance, data entry, and other administrative activities necessary to support the sales and customer service functions.
Perform other related duties and projects as assigned.

Qualifications

3+ years of experience in customer service, account management, order fulfillment, inside sales support, distribution, or a related field.
Experience working with business-to-business customers and supporting sales teams is preferred.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Strong customer service and relationship-building skills.
Experience with order management, customer account support, customer service, or supply chain operations.
Ability to manage multiple priorities and follow through on commitments in a fast-paced environment.
Proficiency with ERP systems, Microsoft Office, and customer service/ticket management platforms.
Strong problem-solving skills with a customer-first mindset.
Ability to develop a practical understanding of products, customers, and business processes.

Role Expectations

This position requires a balance of transactional accuracy and proactive account support. The successful candidate will be comfortable performing the administrative and order-management responsibilities of the position while taking initiative to understand customer needs, support the outside sales team, and identify opportunities to improve the customer experience.

The role is not a traditional sales position, but the individual should have a commercial mindset and understand how their work contributes to customer retention, account growth, and overall sales performance.

Compensation/Benefits

Competitive salary
Medical, dental, vision and life insurance
10 paid holidays per calendar year
Accrued leave - 10 vacationd days and 8 sick days per year
401K contribution
Employee discount

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience processing large wholesale purchase orders?

Experience:

Account management: 3 years (Required)
JD Edwards: 1 year (Required)

Ability to Commute:

Kent, WA 98032 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in auburn wa

Account and Order Management Specialist

Call Center Patient Services Representative

Call Center Representative - Contract

Customer Service Representative

Bilingual Sales and Customer Service Assoc (Spanish and English Required)

Customer Engagement Rep

Multi-Location Branch Customer Service Specialist

Enterprise Customer Success Manager

Customer Service Manager

Bilingual Multi-Location Customer Service Specialist (Spanish)

Client Services Manager- Bilingual Preferred: Amharic/English

Technical Service & Operations Manager

Client Success Team Director

Weekend Budtender with 1 year experience & strong customer service background and sales

Customer Service Representative

Service BDC Administrator

Customer Service Representative II (Part-time 25 hours)

Customer Care Coordinator

Customer Service Representative II

Customer Service Representative

I want to receive the latest job alert for customer service representative in auburn wa

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