Top 1 Desktop support technician Jobs in Augusta Me

Senior Technical Support Specialist- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $57,200 - $83,200 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
- Health insurance

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Senior Technical Support Specialist- Augusta, ME

S. J. Rollins Technologies
Augusta, ME

Apply Now

Job Details

$57,200 - $83,200 a year

Benefits

Profit sharing
Health insurance
Vision insurance
Life insurance

Qualifications

Customer communication

Full Job Description

Key Results Area #1: Take Ownership of the Customer’s Technological Success

Provide fast response times for customers
Build positive relationships with customers
Serve as primary contact for a select group of customers
Ensure customer data and networks are maintained with industry best practices
Design, estimate, quote, and implement solutions to solve customers’ problems
Interact with the accounting department to describe value for the work performed

Key Results Area #2: Being a Valuable Team Member

Provide a good example of S. J. Rollins culture and values
Be on time for work and scheduled meetings
Participate in regular team and company meetings
Take responsibility for personal and career development
Take responsibility for the training and education of less experienced team members

Entry Knowledge

Meet or exceed responsibilities and expectations of Technical Support Specialist

Skill Level

A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR “full stack” products and services as well as be able to solve issues related to: Printer configurations; Email/Outlook user configurations; QuickBooks multi-user troubleshooting; Active Directory and Group Policy; Troubleshooting of Wi-Fi, switch, and firewalls; Desktop & laptop troubleshooting, hardware, and software.

Responsibilities

Minimal assistance from System Administrators
Solve 90% of help desk tickets on a regular basis
Complete preventative maintenance for a select group of customers
Assist Team Leader and System Administrators on projects
Fully complete onsite appointments and assigned tickets/tasks
Effectively communicate problem and solution with Client and Team Leader
Estimate and quote basic sales for any non-hosted products in inventory
Recognize business opportunities from client communication and forward to Team Leader

Expectations

Adhere to policies and procedures as outlined in the Employee Handbook
Meet or exceed the billable hours per day expectations established at each performance review
Best indicator of success is to work 5 days a week and be on time for work each day
Show a good attitude towards people and a willingness and passion to learn new skills
Demonstrate critical thinking and decision-making skills while working towards a solution
Minimal reliance on senior technicians for assistance on increasingly more complicated tasks
Manage time efficiently self-assigning work from the ticket system and coordinating projects with Team Leader and clients
Demonstrate a full understanding of all hosted products/services and inventory product lines
Receive a very low call back rate from clients
Develop strong relationships with clients and serve a select group as primary contact

Benefits:

Health Care
Dental
Vision
Life Insurance
Retirement Plan
Profit Sharing

Apply Now

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Senior Technical Support Specialist- Augusta, ME

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