Top 1269 Customer experience leader Jobs in Aurora, Co

Customer Success People Lead
Xero —Denver, CO
- $89,100 - $111,400 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
Assistant Store Leader, Customer Experience & Outreach
Crate and Barrel —Denver, CO
- $28 - $35 an hour
- Weekends as needed
- Mid-level
- US work authorization
- Fair chance
- Store discount
- Disability insurance
Assistant Store Leader (People)
SKIMS —Denver, CO
- $36 an hour
- Overtime
- Mid-level
- Leadership
- 2 years
- Paid parental leave
- Health insurance
Quick Apply
Content & Narrative Lead
Trulioo —Denver, CO
- $150,000 - $180,000 a year
- Full-time
- Remote
- Data analysis skills
- Research
- Mid-level
- Health insurance
- Dental insurance
10d
Guest Experience Lead (GEL)
McDonald’s —Aurora, CO
- Choose your own hours
- Serving
- High school
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Team Leader, Client Services (DEN)
Fidelity Investments —Greenwood Village, CO
- $66,000 - $125,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Financial services
- COVID-19 protective measures
- Loan repayment program
11d
Assistant Store Leader, Visual
Crate and Barrel —Denver, CO
- $28 - $35 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- Store discount
- Disability insurance
Customer Implementation Delivery Leader
U.S. Bank National Association —Denver, CO
- $94,010 - $110,600 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
14d
Lead Boiler Service Technician
Master Rooter Plumbing —Denver, CO
- $40 - $60 an hour
- Full-time
- In person
- Background check
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Lead HVAC Installer
Allen Service —Commerce City, CO
- $90,000 - $125,000 a year
- 8 hour shift
- Background check
- Customer service
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Lead Residential HVAC Installer
ROX Heating & Air —Highlands Ranch, CO
- $80,000 - $120,000 a year
- Urgently hiring
- Background check
- Clean driving record
- Mid-level
- Fuel card
- Health insurance
Quick Apply
HVAC Installer Lead
Plumbline Services —Denver, CO
- $25 - $40 an hour
- Full-time
- Mid-level
- Mentoring
- US work authorization
- Health savings account
- Disability insurance
Scaffold Builder/Crew Lead
Edge Scaffolding Service LLC. —Denver, CO
- $30 - $40 an hour
- Full-time
- Construction site
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
1d
Pack Leader
A Dog’s World —Littleton, CO
- $15.25 an hour
- Part-time
- Customer service
- In-person
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Lead Toddler Teacher
The Goddard School of Meridian, CO —Englewood, CO
- $21 - $23 an hour
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Lead Residential Maintenance Technician
City Street Investors —Denver, CO
- $30 - $32 an hour
- Weekends as needed
- Residential
- Driver's License
- Driving
- Health insurance
- Dental insurance
Quick Apply
Lead Service Technician
STYL RESIDENTIAL —Denver, CO
- $27 - $29 an hour
- Full-time
- Mid-level
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Shift Lead
Whistle Express Car Wash —Littleton, CO
- $12.70 - $22.50 an hour
- Full-time
- Sales
- Mid-level
- Leadership
7d
Lead Customer Service Representative (Auto Glass)
Jiffy Auto Glass —Wheat Ridge, CO
- $24 - $27 an hour
- Full-time
- Hybrid work
- 3 years
- Business development
- Continuous improvement
- Paid time off
- Employee discount
Quick Apply
Residential Lead Service Electrician
Firefly Electrical Services —Lakewood, CO
- $80,000 - $120,000 a year
- Full-time
- Background check
- CPR Certification
- Clean driving record
- Fuel card
- Health savings account
Quick Apply

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customer experience leader jobs near aurora, co

Customer Success People Lead

Xero -
Denver, CO

Apply Now

Job Details

Full-time
$89,100 - $111,400 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
RSU
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Customer behavior analysis
Customer relationship building
Client onboarding
Customer retention strategy
Performance feedback (performance evaluation method)
Sales team management
Brand advocacy
Team development
Collaboration with product development teams
Sales coaching
Customer engagement
Increasing sales revenue
Mentoring
Leading team collaboration initiatives
Experience with SaaS (as product category for technical sales engineers)
Customer success strategy
Sales leadership
Senior level
SaaS
Leadership
Communication skills
Stakeholder relationship building
Cross-functional communication

Full Job Description

The role / impact

As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and utilisation for Xero.

Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists across our key programmes.

Your focus will be on increasing the team's contribution to overall revenue by overseeing day-to-day outputs, levelling up capabilities through coaching, and ensuring the team is fully equipped to deliver on a wide variety of strategic campaigns. By fostering a high-performance culture, you will directly influence customer retention, product utilisation, and long-term customer satisfaction.

The team / how they connect

You will join a collaborative and cross-functional community within the broader Customer Experience function. The team works closely with global go-to-market stakeholders, product, marketing, and technology teams to ensure a seamless journey for our users. Together, they unite to support Partners and small businesses to build a stronger economy by delivering impactful onboarding and growth initiatives.

The team is currently working on / Initially, you will focus on

Driving customer retention and revenue-based outcomes across Partner (Accountants and Bookkeepers) and Direct (Small Businesses) channels
Implementing modern selling and onboarding methodologies to drive product utilisation and satisfaction.
Delivering on a diverse mix of always-on and ad hoc campaigns aligned with the global go-to-market strategy.
Enhancing team capability and embedding customer success best practices through real-time feedback and sales coaching.

Where and how you can work

At Xero, we offer a flexible, hybrid working environment designed to support balance and collaboration. You can work from a mix of home and our modern office spaces, coming together with the team on designated boost days to connect, collaborate, and share ideas.

Here are some of the things we are looking for

You bring a proven background in mentoring or leading teams, with a preferred focus within sales, customer success, or customer experience environments.
A customer-centric and people-driven mindset is vital, along with a dedication to cultivating a positive, high-performing team culture.
Your toolkit includes a strong understanding of SaaS principles, modern customer onboarding, or sales motions.
Being inspired by data, you possess the analytical capability to interpret customer metrics and turn insights into actionable strategies.
Exceptional communication skills are key, enabling you to build trust, influence stakeholders, and resolve customer issues effectively.
An adaptive leadership style and a growth mindset will help you welcome change and guide your team smoothly through business transformations.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Compensation & Total Rewards

At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.

The expected base salary range for this role is:

$89,100 - $111,400 USD

Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.

In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:

Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.

Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.

Please note that our application deadline for this role is Friday 7th August 2026.

Apply Now

Refine Your Search

customer experience leader jobs in aurora, co

Customer Success People Lead

Assistant Store Leader, Customer Experience & Outreach

Assistant Store Leader (People)

Content & Narrative Lead

Guest Experience Lead (GEL)

Team Leader, Client Services (DEN)

Assistant Store Leader, Visual

Customer Implementation Delivery Leader

Lead Boiler Service Technician

Lead HVAC Installer

Lead Residential HVAC Installer

HVAC Installer Lead

Scaffold Builder/Crew Lead

Pack Leader

Lead Toddler Teacher

Lead Residential Maintenance Technician

Lead Service Technician

Shift Lead

Lead Customer Service Representative (Auto Glass)

Residential Lead Service Electrician

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