Top 3772 Customer experience manager Jobs in Aurora, Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Senior Customer Success Manager (Remote - IL)
Nodes & Links —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Manager, Care Management Support
Humana —North Aurora, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Customer Support Supervisor
Pella Corporation —Geneva, IL
- $66,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance
Supervisor, Tool & Die Design
OTTO Engineering —Carpentersville, IL
- $45 - $65 an hour
- Overtime
- Team management
- Travel
- Manufacturing
- Profit sharing
- Health savings account
Plant Manager
Confidential —Schaumburg, IL
- $120,000 - $145,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health savings account
- Health insurance
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Quality Assurance / Quality Control Manager
Spectra-Tech, Inc. —Hanover Park, IL
- From $75,000 a year
- Full-time
- Management
- Mid-level
- US work authorization
- Health insurance
- 401(k)
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Lead Diesel Technician
Runforest inc —Joliet, IL
- $60,000 - $100,000 a year
- Full-time
- Management
- Heavy lifting
- Customer service
- Referral program
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6d
Training Manager
Hydrox Laboratories —Elgin, IL
- $90,000 - $110,000 a year
- Extended hours
- Education
- Continuous improvement
- Mentoring
- Health insurance
- Dental insurance
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US Finance Manager
Corston Architectural Detail —Hanover Park, IL
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Residential
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11d
Strategic Sales Manager
U.S. Expediters Inc —Countryside, IL
- $70,000 - $200,000 a year
- Full-time
- Hybrid work
- Mid-level
- Contracts
- Commercial
- Health insurance
- Dental insurance
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15h
Grooming salon Manager
Bark a Lounge Pet Salon —Aurora, IL
- From $20 an hour
- Part-time
- Background check
- Heavy lifting
- Mid-level
- 401(k)
- Paid time off
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2d
Bar Manager
TEMPTINN INDIAN FUSION —Naperville, IL
- $15 - $16 an hour
- Weekends as needed
- Bar
- Management
- Sales
- Flexible schedule
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1d
Property Manager
Forsite Management Group —Geneva, IL
- From $22 an hour
- Full-time
- Background check
- Microsoft Outlook
- Word processing
- Paid time off
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Warehouse Assistant Manager (Mandarin required) 仓库副经理
WPIL Fulfillment LLC —Joliet, IL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Sales Manager
CycleBar of United Fitness —Burr Ridge, IL
- Full-time
- Writing skills
- English
- Mid-level
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Aquatics Manager
YMCA of Metropolitan Chicago —Downers Grove, IL
- $43,888 a year
- Full-time
- CPR Certification
- Customer service
- Mid-level
- Paid holidays
- Dental insurance
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Insurance Agency Sales Manager
Looman Agency —Wheaton, IL
- $150,000 - $200,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Health insurance
- Dental insurance
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14d
Assistant Sales Manager (Burr Ridge)
CycleBar of United Fitness —Burr Ridge, IL
- Full-time
- Writing skills
- English
- Mid-level
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Site Manager
Thermo Systems LLC —Illinois
- $105,000 - $135,000 a year
- Full-time
- Mid-level
- In-person
- Leadership
- Health insurance
- Dental insurance
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customer experience manager jobs near aurora, il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

customer experience manager jobs in aurora, il

National Contact Center Manager

Senior Customer Success Manager (Remote - IL)

Manager, Care Management Support

Customer Support Supervisor

Supervisor, Tool & Die Design

Plant Manager

Quality Assurance / Quality Control Manager

Lead Diesel Technician

Training Manager

US Finance Manager

Strategic Sales Manager

Grooming salon Manager

Bar Manager

Property Manager

Warehouse Assistant Manager (Mandarin required) 仓库副经理

Sales Manager

Aquatics Manager

Insurance Agency Sales Manager

Assistant Sales Manager (Burr Ridge)

Site Manager

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