Top 19 Full time call center representative work hybrid Jobs in Aurora, Oh

Referral and Care Coordinator
Apex Skin —Beachwood, OH
- $20 - $24 an hour
- Full-time
- Current TB test
- OSHA
- HIPAA
Quick Apply
13d
Collections Specialist
iQor —Richfield, OH
- $18 an hour
- 8 hour shift
- Sales
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Fleet Response —Hudson, OH
- $16 an hour
- Overtime
- Hybrid work
- Computer literacy
- Basic math
- Office
- Disability insurance
- Health insurance
Quick Apply
Certified Pharmacy Technician - CARE (Hybrid)
AnewHealth —Valley View, OH
- Extended hours
- 18 years or older
- High school diploma or GED
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Full Time Call Center Representative - work hybrid
TRANZACT —Euclid, OH
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
Accounts Receivable Supervisor
Apex Skin —Beachwood, OH
- Full-time
- Microsoft Outlook
- Current TB test
- OSHA
- Opportunities for advancement
Quick Apply
Healthcare Sales Representative
Chen Medical Associates —Maple Heights, OH
- $38,509 - $55,013 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- Word processing
- Opportunities for advancement
Business Advisor
The Urban League of Greater Cleveland —Cleveland, OH
- $65,000 - $81,500 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
12d

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Referral and Care Coordinator

Apex Skin -
Beachwood, OH

Quick Apply

Job Details

Full-time
$20 - $24 an hour
13 days ago

Qualifications

High school diploma or GED

Full Job Description

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Referral & Care Coordinator to join our team.

The Referral & Care Coordinator will manage patient referrals from receipt through completion, coordinating referrals received by phone, fax, and electronic referral portals. This role will oversee referral documentation, insurance verification, prior authorizations, scheduling coordination, and communication with patients and healthcare partners.

The ideal candidate is organized, proactive, comfortable with change, and interested in taking ownership of continuous improvement. A critical part of the role is closing the loop with referring providers by ensuring they receive timely updates on referral status and patient outcomes.

Compensation Range

$20.00–$24.00/hr

Schedule

Full-time, Monday through Friday [40 hours per week]
8:00 AM – 4:30 PM
Hybrid flexibility may be available based on departmental needs

Essential Functions

Receive, review, and process referrals received through phone, fax, and electronic referral portals
Verify and maintain accurate patient, insurance, referral, and provider information in the EHR
Coordinate referrals from receipt through completion, including prior authorizations and insurance approvals
Monitor outstanding referrals and proactively follow up on missing information, authorizations, or appointments
Close the loop with referring providers by communicating referral status and appropriate patient outcomes, including completed, missed, canceled, or refused appointments
Manage calls through the private physician/provider line and assist referring offices with referral-related questions
Process and route referral documentation and incoming faxes appropriately
Communicate professionally with patients, providers, referring offices, insurance representatives, and healthcare partners
Maintain compliance with Apex Skin policies, HIPAA, and applicable privacy standards
Identify and implement opportunities to improve referral workflows, communication, and efficiency
Adapt to evolving processes and priorities as Apex Skin grows
Perform other duties as assigned

Qualifications

High school diploma or equivalent required
1–3 years of experience in medical referrals, insurance verification, prior authorizations, care coordination, or related healthcare administration preferred
Experience with EHR systems and electronic referral platforms; EpicCare Link and/or LeadingReach preferred
Dermatology, specialty practice, hospital, or other fast-paced healthcare experience preferred
Strong organizational, communication, and problem-solving skills
Exceptional attention to detail and ability to manage multiple priorities
Ability to work independently, follow through on open items, and create structure in an evolving environment
Interest in process improvement and willingness to take ownership of workflow enhancements
Professional, patient-focused approach with the ability to remain calm and effective under pressure

Career Growth & Development

This role provides opportunities to take ownership of referral processes and contribute to operational improvements as Apex Skin grows. Opportunities may include:

Ownership of referral workflows and process improvement initiatives
Development and implementation of standardized referral procedures
Training and onboarding future team members
Cross-training in other areas of operations and practice management
Future leadership opportunities within operations or the call center

Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate initiative, reliability, strong organizational skills, and a commitment to improving the patient and provider experience.

Physical Requirements & Work Environment

Prolonged periods of sitting and working at a computer
Frequent typing, data entry, and use of electronic systems
Ability to speak and hear clearly when communicating with patients, providers, and team members
Ability to read medical records, referral documentation, and EHR screens
Requires sound judgment, organization, and calm communication when managing time-sensitive referrals
Adherence to HIPAA, OSHA, and Apex Skin privacy, compliance, and safety standards

Apex Skin Culture
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements:
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin's employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Quick Apply

Refine Your Search

full time call center representative work hybrid jobs in aurora, oh

Referral and Care Coordinator

Collections Specialist

Call Center Representative

Certified Pharmacy Technician - CARE (Hybrid)

Full Time Call Center Representative - work hybrid

Accounts Receivable Supervisor

Healthcare Sales Representative

Business Advisor

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