guest service agent
Stonebridge —Austin, TX
- $16 - $18 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Guest Services Agent
Stonebridge —Austin, TX
- $17 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
North Orchard Technology Group —Austin, TX
- $20 - $28 an hour
- Weekends as needed
- Forklift
- Hotel
- Computer skills
- Paid training
- Health insurance
Quick Apply
1d
Guest Experience Agent
Marriott International, Inc —Austin, TX
- $20.19 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Desk Agent
Embassy Suites by Hilton Austin Arboretum —Austin, TX
- From $17 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Employee discount
Quick Apply
Front Desk Agent
Residence Inn Austin Northwest —Austin, TX
- $16 - $18 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent
TownePlace Suites Austin Northwest —Austin, TX
- $16 - $17 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Service Agent
Austin TownePlace Suites by Marriott —Austin, TX
- $16 - $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Office Agent | Full Time | $18/hr
The Driskill —Austin, TX
- $18 an hour
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Communication skills
- Free parking
- 401(k)
9d
Hotel Front Desk Agent
Hyatt House —Austin, TX
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Austin Hilton Garden Inn Cedar Park —Austin, TX
- $16.50 - $17.50 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
CORE Agent
Four Seasons —Austin, TX
- Weekends as needed
- Sales
- Hotel
- US work authorization
- Paid parental leave
- Paid holidays
2d
Front Desk Agent | Part Time
Omni Hotels & Resorts —Austin, TX
- Part-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
10d
FRONT DESK AGENT AUSTIN - FT
ZAZA HOLDINGS LLC —Austin, TX
- Full-time
- Computer literacy
- English
- Hotel
Quick Apply
Guest Service Agent
Drury Hotels Company LLC —Austin, TX
- From $16.50 an hour
- Urgently hiring
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
6d
RESERVATION AGENT (FULL TIME)
Flik Hospitality Group —Austin, TX
- $18 an hour
- Urgently hiring
- Background check
- Hotel
- Accounting
- Commuter assistance
- Disability insurance
Quick Apply
Guest Service Agent
Fairfield Inn & Suites by Marriott Austin Downtown —Austin, TX
- From $17 an hour
- Part-time
- English
- Hotel
- In-person
- Free parking
- Employee discount
Quick Apply
10d
Front Desk Agent
MCR Hotels —Austin, TX
- $17 - $18 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Omni Hotels & Resorts —Austin, TX
- Full-time
- 18 years or older
- Math
- Entry level
Quick Apply
Guest Service Agent
Hilton Garden Inn Austin University Capitol —Austin, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance

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guest service agent jobs near austin, tx

guest service agent

Stonebridge -
Austin, TX

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Job Details

Full-time
$16 - $18 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Records maintenance
Cash amount verification
Hotel policy compliance
Property management tools
Financial transaction processing
Cash register operations
Financial record maintenance
Computer skills
Bookkeeping
Customer service problem-solving

Full Job Description

City, State:

Austin, Texas

Title: Guest Service Agent

Location: Hilton Garden Inn Austin Airport-Austin, TX

FLSA: Non-Exempt

Status: Full time

Reports to: Front Office Manager

Pay Range: $16-18 per hour

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

Greet, register, and assign rooms to guests upon their arrival.

Verify guest credit and establish payment methods for accommodation.

Keep accurate records of room availability and guest accounts using property management systems.

Compute bills, collect payments, and make change for guests.

Perform basic bookkeeping tasks, such as balancing cash accounts.

Issue room keys and provide necessary instructions to bell attendants.

Review accounts and charges with guests during the check-out process.

Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

Transmit and receive guest messages using telephones or switchboards.

Coordinate with housekeeping and maintenance staff to address guest-reported issues.

Make and confirm reservations for guests.

Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

Previous experience in a hotel front desk or guest service role preferred.

Strong customer service and communication skills to interact effectively with guests and staff.

Proficiency in using property management systems and basic office software (e.g., Word, Excel).

Ability to handle cash transactions and perform basic bookkeeping tasks.

Excellent problem-solving abilities to resolve guest issues efficiently.

Strong organizational skills with attention to detail in managing guest reservations and records.

Ability to work independently and follow established hotel policies and procedures.

Work Environment:

Primarily indoor work within the hotel’s front desk and lobby areas.

Requires standing and walking for long periods throughout the shift.

Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).

Flexible schedule required, including availability for evening, weekend, and holiday shifts.

Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-06-01

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Quick Apply

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