At Firehouse, we take our work seriously but don’t take ourselves too seriously!
We hire the brightest, most caring, experienced veterinary professionals who truly love animals and understand the human-pet bond.
What makes us different?
We have fun together each day!
We call our team “a team” because we work hard to act like one.
We know you have a life and strive for a work-life balance. And we know this helps you feel refreshed when you walk through our doors each morning.
What else?
We prioritize training in leadership, communication, and diversity to help us work together as a unit:
The Hospital Manager and Medical Director lead the team to foster good relationships and mentor individuals.
We embrace an open-door policy. Quarterly check-ins help us assess if each person’s needs are being met.
Each team member is encouraged to achieve their personal goals in education, career progression, and/or leadership.
Is there more? You bet!
We love to gather outside of work and host events that foster meaningful social connections.
Our team chooses which philanthropic activities we pursue, so there’s a personal connection to giving back to our pet nonprofits.
We onboard our new team members into the Firehouse culture during 60 days of training to teach our style, expectations, and methodologies.
We support our team in continuing their veterinary education: our doctors attend conferences, and our hospital managers attend annual leadership and communication seminars. Vet Techs and Client Service Coordinators receive support that syncs with their personal needs and goals.
We’re focused on developing leaders within our organization. We love to promote from within.
We value JEDI (Justice, Equity, Diversity, Inclusion)
Our JEDI Mission Statement is: We believe each individual has unique needs and experiences. Our culture nurtures diversity, equity, and inclusion to better serve our clients, patients, and communities by laying the groundwork to enhance Diversity, Equity, and Inclusion for our organization while promoting the best within each other.
We want every team member to feel like they’re part of a bigger mission, to feel empowered to carry out important tasks, to develop their own skills, and to achieve their own goals.
Our team members agree. They’ve helped us place among the top dozen companies in the Austin American-Statesman’s Top Workplaces. We’re the ONLY Austin veterinarian to make a showing!
At Firehouse, we’re like family: we truly care about each other personally and professionally.
If you’re interested in joining, contact us today!
Position Overview
At Firehouse, Client Service Coordinators (CSC) are responsible for driving the flow of the hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients. You will report to the hospital leadership team – the Hospital Manager and Medical Director. Your work will directly support your peers, leadership team, and hospital goals. Our Kyle and Round Rock hospitals also feature Firehouse Pet Resort services. CSCs at these locations assist on weekends with resort operations.
Responsibilities
CSCs are responsible for the following tasks. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Client Care:
- Schedule appointments, surgeries, and procedures
- Register new clients
- Check clients in and out for appointments, surgeries, and procedures
- Confirm patient appointments
- Prepare next-day surgery and treatment documents
- Provide exemplary communication and customer service
- Conduct follow-up correspondence
- Receive/process client requests and prescription refill requests
- Prepare and mail greeting cards to welcome new clients and reward existing clients
Clerical Skills:
- Maintain accurate medical records
- Answer and direct multiple phone lines
- Respond to company emails in a professional, timely manner
- Prepare/process scans and referral reports
- Ensure cleanliness of the hospital
- Provide cleaning and maintenance of office equipment
- Perform other duties as assigned
Professional Experience / Personal Characteristics
- Experience valued but not required
- Must be open to learning
- Comfortable with computers and other technology (experience with AVImark software helpful but not required)
- Passion for building relationships and educating
- Compassion toward animals and people
- High energy and drive to be successful
- Fast learner, able to multi-task and be flexible to change
- Ability to innovate and problem solve
- Team player who can work effectively in a fast-growing, dynamic environment
- Effective communicator in a variety of situations
- Great attention to detail
Things You Need to Know
- Dependable attendance needed
- Must be able to work shifts that support hospital business hours and until all patients have been discharged
- Potentially subject to high noise levels, bites, and scratches.
- Potentially subject to hazardous chemicals
- Allergies to animals must be controllable through medication
- Moves equipment weighing up to 40 pounds
Compensation
- Firehouse offers full-time team members medical, dental, vision, life insurance, 401k matching, short-term disability, PTO, paid holidays, discounted Veterinary/Boarding services, Employee Assistance Program, and more, including additional pay consideration for bilingual candidates. Some benefits available for PT. Benefits available after 60 days.
- Hourly Rate Range: $15 – $23 an hour
