Top 8 Application support lead Jobs in Austin, Tx

Lead Provider Services Specialist
BAKERRIPLEY —Austin, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Computer Support Specialist Lead
Galapagos Federal Systems LLC. —Austin, TX
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- Microsoft Outlook
- 5 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
Lead Customer Engineer
Q2ebanking —Austin, TX
- Overtime
- Azure
- 6 years
- DevOps
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- Health insurance
OneStream Functional Lead
Accenture —Austin, TX
- $87,400 - $266,300 a year
- Full-time
- Oracle
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
Lead Dynamics CRM Developer
CliftonLarsonAllen —Austin, TX
- Full-time
- 6 years
- Management
- Computer Science
- Health insurance
- Dental insurance
Oracle Cloud ERP Financials Lead Consultant
Alithya —Austin, TX
- Full-time
- Remote
- Oracle
- Writing skills
- English
- Tuition reimbursement
Oracle Utilities Market Transaction Framework (MTF) Functional Lead
Accenture —Austin, TX
- $59,100 - $196,000 a year
- Full-time
- Oracle
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance

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application support lead jobs near austin, tx

Lead Provider Services Specialist

BAKERRIPLEY -
Austin, TX

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Job Details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Computer literacy
English
High school diploma or GED
Driver's License
Escalation handling
Technical Proficiency
Quality data entry

Full Job Description

POSITION OVERVIEW

The Lead Provider Services Specialist (PSS) oversees provider compliance activities and ensures adherence to Texas Workforce Commission regulations, Board directives, and organizational policies. This role leads monitoring efforts, technical assistance, and training initiatives to support provider contractual compliance. The position helps ensure the accuracy and completeness of provider documentation and data management within the State of Texas' Child Care management software. The role also drives continuous improvement efforts by identifying operational efficiencies, mentoring staff, and supporting high-quality service delivery, while providing mentoring and team support to the PSS unity

Expected Positive Outcomes

Maintain complete and audit-ready provider files, ensuring compliance with documentation and contractual requirements.
Improved attendance recording consistency and a reduction in technical assistance inquiries through proactive provider education and support.
Meet or exceed the required number of monitoring visits required by TWC.
Resolve complex provider contract issues and escalated concerns efficiently, contributing to improved provider relationships and operational continuity.

Essential Function

Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives and policies and procedures.
Provides guidance and oversight for accurate and timely updates within the State of Texas’ child care management system, ensuring data integrity and regulatory compliance across the team.
Directs and coordinates monitoring activities of providers to ensure adherence to contractual requirements, state regulations, and quality standards, while providing advanced technical assistance and corrective action guidance as needed.
Conducts follow up visits on service improvement agreements.
Serves as a subject matter expert on unit procedures, policies, and operational guidelines, leading team participation in meetings and training to strengthen understanding of the ETWDB system and related initiatives.
Works closely with Supervisor in developing and implementing plans for large scale unit projects and tasks.
Leads the resolution of complex provider contract issues, escalated complaints, and operational concerns by working collaboratively with management, and Family Services team members.
Helps ensure all provider files are complete, accurate, and compliant with required documentation standards, including service agreements, tax documentation, deposit forms, and state licensing records
Identifies, evaluates, and recommends process improvement initiatives, helping to develop and implement strategies that enhance compliance, workflow efficiency, and overall program performance.
Provides leadership, mentoring, and support to team members, promoting accountability, professional development, and consistent application of policies and procedures.
Performs other duties as assigned
Complies with all policies and standards

PREFERRED/ REQUIRED QUALIFICATIONS

Education

Education Level

Education Details

Required/ Preferred

High School Diploma or Equivalent

Minimum of a High School Diploma or Equivalent

Required

Associate's

Degree

Associate's degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience.

Preferred

Work Experience

Experience

Experience Details

Required/ Preferred

2-4 years

At least 2 years' work related experience

Required

Knowledge, Skills and Abilities

KSAs

Proficiency

Intermediate experience in Microsoft Word, Excel, and Outlook

Ability to handle escalated situations with critical thinking skills and problem solving techniques.

Ability to manage multiple projects simultaneously.

Demonstrated ability to work with customers and vendors, keep detailed records, and enter data accurately and timely into automated data bases

COMPUTER PROFICIENCY:

Intermediate experience in Microsoft Word, Excel and Outlook

LANGUAGE REQUIREMENTS:

English (written & verbal)

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/ Preferred

DL NUMBER - Driver License, Valid and in State

Valid Texas driver's license and Auto Liability Insurance

Upon hire

Required

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demands Category:

Office and Administrative Support

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Standing

Walking

Sitting

Lifting

Carrying

Pushing

Pulling

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye/Hand/Foot Coordination

Working Environment

While performing the duties of this job, the associate is required to work within the selected working environments.

Working Condition

N/A

Rarely

Occasionally

Frequently

Constantly

Extreme cold

Extreme heat

Humidity

Wet

Noise

Hazards

Temperature Change

Atmospheric Conditions

Vibration

Travel Requirements

Estimated

Amount

Brief Description

40%

Travel is required within the Workforce Board Area to contracted Providers and vendors

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing

equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.

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Refine Your Search

application support lead jobs in austin, tx

Lead Provider Services Specialist

Computer Support Specialist Lead

Lead Customer Engineer

OneStream Functional Lead

Lead Dynamics CRM Developer

Oracle Cloud ERP Financials Lead Consultant

Oracle Utilities Market Transaction Framework (MTF) Functional Lead

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