Top 82 Business services manager Jobs in Austin, Tx

Guest Services Manager | Full-Time | Moody Center
Oak View Group —Austin, TX
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
11d
Assistant Event Services Manager | Full-Time | Moody Center
Oak View Group —Austin, TX
- $50,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Team management
- Health insurance
- Dental insurance
Client Services Manager
Brown and Caldwell —Austin, TX
- $144,000 - $216,000 a year
- Remote
- Background check
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Contract Manager - Network Services
Central Health —Austin, TX
- Full-time
- Remote
- Customer service
- 5 years
- Writing skills
Environmental Studies Business Line Leader - Environmental Services (Multiple Locations)
Burns & McDonnell —Austin, TX
- $180,000 - $330,000 a year
- Overtime
- Engineering
- 11+ years
- Analysis skills
- 401(k)
- Employee stock ownership plan
Project Manager - Operations Support Services
Dept of Family & Protectve Svc —Austin, TX
- $5,425.33 - $8,886.16 a month
- Online Application
- Background check
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
General Manager of Aviation Support Services
HHS Aviation —Austin, TX
- From $90,000 a year
- Weekends as needed
- 5 years
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Pro Services Sales Manager - Flooring
Nebraska Furniture Mart —Cedar Park, TX
- $80,383 - $99,675 a year
- Weekends as needed
- Spanish
- Clean driving record
- English
- Paid holidays
- Disability insurance
Quick Apply
9d
Business Services Officer
Health & Human Services Comm —Austin, TX
- $4,801.16 - $6,281.33 a month
- Online Application
- Writing skills
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
8d
Service Operations Manager - Data Center Technologies
Munters Corporation (MUS) —Austin, TX
- $125,000 - $145,000 a year
- Full-time
- Background check
- Engineering
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
3d
Executive Assistant & Administrative Services Manager
VELOCITY CREDIT UNION —Austin, TX
- Full-time
- Hybrid work
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Senior Facility Manager
Cushman & Wakefield —Austin, TX
- $106,250 - $125,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
District Manager, Services (Travel Required - TX, CO, UT, CA)
SOLV Energy, LLC —Austin, TX
- $119,025 - $142,830 a year
- Full-time
- Maintenance
- Driver's License
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Regional Business Services Officer
Health & Human Services Comm —Austin, TX
- $4,801.17 - $7,761.50 a month
- Online Application
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Quick Apply
Natural & Cultural Resources Business Line Leader - Environmental Services (Multiple Locations)
Burns & McDonnell —Austin, TX
- $155,000 - $330,000 a year
- Overtime
- Engineering
- 11+ years
- Analysis skills
- 401(k)
- Employee stock ownership plan
TPA Services Manager
BC&L INC —Austin, TX
- $80,000 - $100,000 a year
- On call
- Remote
- HIPAA
- Mid-level
- Bachelor's degree
Quick Apply
Category Manager Construction Services
FluidStack —Austin, TX
- $180,000 - $200,000 a year
- Email
- 5 years
- Presentation skills
- Fair chance
- Dental insurance
- Paid time off
Sr. Commodity Manager - Information Technology Services
Omnicell —Austin, TX
- $108,500 - $201,500 a year
- Extended hours
- Remote
- 7 years
- Bachelor of Science
- Bachelor's degree
- Health insurance
- Dental insurance
Service Delivery Project Manager
Applied Materials —Austin, TX
- $88,000 - $121,000 a year
- Full-time
- Bachelor's degree
- Travel
- Senior level
Air Quality & Acoustics Business Line Leader - Environmental Services (Multiple Locations)
Burns & McDonnell —Austin, TX
- $180,000 - $330,000 a year
- Overtime
- Engineering
- 11+ years
- Analysis skills
- 401(k)
- Employee stock ownership plan

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Guest Services Manager | Full-Time | Moody Center

Oak View Group -
Austin, TX

Apply Now

Job Details

Full-time
$65,000 - $75,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Event customer service
Cross-functional communication

Full Job Description

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary:

The Guest Services Manager is responsible for providing exceptional experiences to our guests, employees, and stakeholders. This position will lead efforts in training over 200 Guest Services Representatives; creating training programs, including overseeing all guest communication and feedback, including inquiries, concerns, and guest resolution; and event supervision. The goal is to ensure we become and remain the industry standard for excellence and ensure all our guests and staff have exceptional experiences.

This role pays an annual salary of $65,000-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until November 6, 2026.

About the Venue:

At Moody Center in Austin, Texas, we have a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.

Responsibilities:

Directly supervise more than 250 event staff employees to strategically enhance the guest experience for over 125 events per year.
Partner with human resources to advertise, hire, onboard, train, and supervise Guest Services Representatives, including supervisors, greeters, ticket takers, ushers, elevator attendants, and guest service desk representatives.
Deliver Customer Service Training Program for employees within guest relations to include content around identified core values, curriculum, implementation, and evaluation.
Manage initiatives for event staff to ensure consistency in service and venue knowledge across all levels of the venue.
Take lead on behalf of guest services to ensure part-time staff are scheduled, briefed, deployed, and prepared for events.
Provide resolution training to staff to deescalate and solve guest complaints or concerns during games, concerts, and special events.
Manage the processes, procedures, and systems for guest inquiries, feedback, and complaints, and work closely with all departments and business lines to address guests both proactively and reactively.
Measure the success of Guest Relations & Experience initiatives and evolve programs and processes as necessary based on the evaluation and feedback from internal departments and vendor partners.
Manage processes and procedures for staff file maintenance, scheduling, uniforms, preparation of event materials, and other administrative duties associated with oversight of event staff.
Create post-event reports and recaps of event night service incidents to identify trends and offer guidance and solutions for guest experience and operational improvements.
Consistently evaluate the operation and use feedback and experiences to determine best courses of action.
Develop and maintain effective working relationships with clients, partners, and all stakeholders.
Frequent bending, lifting, sitting, exposure to multiple external elements, and extensive walking through the building.
Perform other duties assigned.

Qualifications:

3-5 years’ experience managing guest/fan service & experience programs in a large-scale event setting, including supervisory and decision-making responsibilities.
Bachelor's Degree in Sport/Event Management, Hospitality, Training & Education, or Business Administration is preferred.
Guest Services experience with large-scale events in a stadium, concert, or multi-use facility setting of a similar size (15,000 seats) is highly desirable.
Experience servicing various stakeholders and demographics.
Ability to manage multiple tasks and prioritize needs efficiently.
Passion for providing the highest quality service that puts guests’ needs first.
Creative problem solver who can identify solutions and address guest concerns efficiently and professionally while remaining calm and professional under pressure.
Must be adaptable with the ability to work under pressure to meet deadlines.
Ability to create and manage a collaborative and diverse workforce.
Strong verbal and written communication skills, with an expert ability to present and
Able to communicate new ideas and concepts effectively.
Experience leading, motivating, and developing employees.
A high degree of personal integrity and consistently put the interests of the organization first.
Must be a strong communicator and cross-organizational collaborator.
Ability to work non-traditional hours, including nights, weekends, and holidays.
Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, etc.
Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Apply Now

Refine Your Search

business services manager jobs in austin, tx

Guest Services Manager | Full-Time | Moody Center

Assistant Event Services Manager | Full-Time | Moody Center

Client Services Manager

Contract Manager - Network Services

Environmental Studies Business Line Leader - Environmental Services (Multiple Locations)

Project Manager - Operations Support Services

General Manager of Aviation Support Services

Pro Services Sales Manager - Flooring

Business Services Officer

Service Operations Manager - Data Center Technologies

Executive Assistant & Administrative Services Manager

Senior Facility Manager

District Manager, Services (Travel Required - TX, CO, UT, CA)

Regional Business Services Officer

Natural & Cultural Resources Business Line Leader - Environmental Services (Multiple Locations)

TPA Services Manager

Category Manager Construction Services

Sr. Commodity Manager - Information Technology Services

Service Delivery Project Manager

Air Quality & Acoustics Business Line Leader - Environmental Services (Multiple Locations)

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