Top 17 Call center manager Jobs in Austin, Tx

Contact Center Systems Manager
DaBella —Austin, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
11d
Vendor Performance Manager, Customer Support
GFiber —Austin, TX
- $136,000 - $198,000 a year
- Weekends as needed
- Remote
- 5 years
- System design
- SQL
Quick Apply
Program Manager- Call Center
TechOp Solutions International —Austin, TX
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Organizational skills
Quick Apply
TPA Services Manager
BC&L INC —Austin, TX
- $80,000 - $100,000 a year
- On call
- Remote
- HIPAA
- Mid-level
- Bachelor's degree
Quick Apply
Team Manager Practitioner - Austin Call Center (On-Site)
Purple Communications Inc —Austin, TX
- Full-time
- Word processing
- Basic math
- English
Quick Apply
Call Center Manager Off Brodie Lane-Sunset Valley
ELITE VISON GROUP LLC —Austin, TX
- $18 - $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Manager
Ingersoll Rand —Austin, TX
- Call employer
- Laboratory experience
- Office
- 3 years
- Health insurance
- Dental insurance
Senior Product Manager, Digital Self-Service and Messaging
CVS Health —Austin, TX
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Customer Care Manager
M/I Homes —Austin, TX
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
Quick Apply
9d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Austin, TX
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
12d
Manager - Member Services
UFCU —Austin, TX
- Overtime
- Spanish
- Microsoft Excel
- Computer literacy
Quick Apply
Seasonal Licensed Healthcare Service Delivery Manager
TTEC —Austin, TX
- $22 - $25 an hour
- Seasonal
- Remote
- Mid-level
- Mentoring
- Time management
- Health insurance
- Tuition reimbursement
Product Manager, Customer Support Shopping Applications, Apple Store Online
Apple —Austin, TX
- Computer Science
- Bachelor of Science
- Mid-level
Senior Vice President, Product Management- Sprinklr Service
Sprinklr —Austin, TX
- $285,000 - $475,000 a year
- Full-time
- 11+ years
- Continuous improvement
- Product management
- Paid holidays
- Disability insurance
Senior UX Design Manager, Amazon Customer Service
Amazon.com Services LLC —Austin, TX
- $180,300 - $244,000 a year
- Full-time
- 11+ years
- Office
- Presentation skills
- AD&D insurance
- Health insurance
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Austin, TX
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research
Customer Service Supervisor (Medical Laboratory Scientist)
Clinical Pathology Laboratories, Inc. —Austin, TX
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Senior Customer Success Manager - Moveworks
ServiceNow —Austin, TX
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
$102,000 - $159,000 a year
Quick Apply
AT&T Customer Representative
Initial Inc. —Austin, TX
Comprehensive training and ongoing guidance are provided for this role, making this an excellent opportunity for individuals looking to develop their skills in…
$55,000 - $70,000 a year
Quick Apply
1d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
10h
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in austin, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near austin, tx

Contact Center Systems Manager

DaBella -
Austin, TX

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year
11 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Call center experience
Enterprise software
IVR
Technology management
Sales management systems proficiency
Telephone systems
Systems & applications support
Cross-functional communication

Full Job Description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday–Friday | 8:00 AM–5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000–$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you’ll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You’ll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do

Lead administration and optimization of call center platforms, primarily Five9
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
Manage dialing strategies and campaign performance to improve productivity and connect rates
Monitor system performance and troubleshoot issues to ensure reliable operation
Administer user access, permissions, and platform configurations
Support integrations between Five9, Salesforce, and other enterprise systems
Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
Collaborate with data teams to develop reporting and dashboards for call center performance metrics
Create documentation, SOPs, and training materials
Mentor junior administrators and support team members
Ensure compliance with security, privacy, and operational standards

Qualifications

5+ years of experience administering and managing call center platforms
Experience with Five9 or similar CCaaS platforms
Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
Working knowledge of Salesforce or comparable CRM systems
Experience supporting high-volume call center environments
Strong troubleshooting, analytical, and organizational skills
Ability to collaborate effectively across technical and business teams

Preferred:

Leadership, supervisory, or team lead experience
Five9 or other CCaaS certifications
Experience with Salesforce Service Cloud
Experience with workforce management and analytics tools
Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
Strong documentation and training experience

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

Quick Apply

Refine Your Search

call center manager jobs in austin, tx

Contact Center Systems Manager

Vendor Performance Manager, Customer Support

Program Manager- Call Center

TPA Services Manager

Team Manager Practitioner - Austin Call Center (On-Site)

Call Center Manager Off Brodie Lane-Sunset Valley

Customer Service Manager

Senior Product Manager, Digital Self-Service and Messaging

Customer Care Manager

Customer Experience & Service Transformation Management Advisory Consultant

Manager - Member Services

Seasonal Licensed Healthcare Service Delivery Manager

Product Manager, Customer Support Shopping Applications, Apple Store Online

Senior Vice President, Product Management- Sprinklr Service

Senior UX Design Manager, Amazon Customer Service

Specialist Manager, Risk and Compliance Services (Personal Consultation)

Customer Service Supervisor (Medical Laboratory Scientist)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in austin, tx

Explore jobs in more locations

About the Role

What You'll Do

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected