Top 2312 Certification manager Jobs in Austin, Tx

Contact Center Systems Manager
DaBella —Austin, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
HVAC Senior Service Manager
TriSearch —Austin, TX
- $120,005.90 - $148,146.89 a year
- Full-time
- 7 years
- Pass drug screening
- High school diploma or GED
- Relocation assistance
- Health insurance
Quick Apply
Client Service Manager, Stock Plan Services
Charles Schwab —Austin, TX
- $80,000 - $120,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid parental leave
- Employee stock purchase plan
7d
Project Manager
Flotek Industries, Inc. —Austin, TX
- Full-time
- 5 years
- Engineering
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Engineering Manager - Technical Partner Management
Everforth, Cybercoders —Austin, TX
- $150,000 - $170,000 a year
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
7d
Certification Manager
ClickHouse —Austin, TX
- $169,000 - $191,000 a year
- Remote
- Azure
- Computer Science
- Customer service
Manager (Austin)
Texas Workforce Commission —Austin, TX
- $7,790.32 - $8,179.83 a month
- Online Application
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Manager of Records and Information Management
Teacher Retirement System of Texas —Austin, TX
- $108,036 - $135,044 a year
- Full-time
- Doctoral degree
- System design
- Office
Talent Project Manager
YETI —Austin, TX
- Full-time
- 5 years
- Bachelor's degree
- Business Administration
IT Incident Mgmt Lead
K&L Gates —Austin, TX
- $128,000 - $199,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- 5 years
- Profit sharing
- Wellness program
Contract Administration Manager I
Health & Human Services Comm —Austin, TX
- $6,377.50 - $10,785.83 a month
- Online Application
- Writing skills
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
3h
Portfolio Manager
Apple —Austin, TX
- $114,900 - $211,400 a year
- Office
- Analysis skills
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Compliance Manager
ROERS COMPANIES —Austin, TX
- $93,100 - $122,500 a year
- Full-time
- High school diploma or GED
- Criminal background check
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
Sr. Manager, Work Station Support
Visa Technology and Operations LLC —Austin, TX
- $127,900 - $205,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- 8 years
- Wellness program
- Health savings account
Quick Apply
Manager V
Health & Human Services Comm —Austin, TX
- $6,377.50 - $10,785.83 a month
- Online Application
- Research
- Office
- Databases
- Health insurance
- Opportunities for advancement
Quick Apply
1d
Business Operations Manager
Texas Department of Transportation —Austin, TX
- $93,000 - $156,000 a year
- Full-time
- Office
- 3 years
- Finance
- Wellness program
- Paid holidays
9d
AI Program Manager
K&L Gates —Austin, TX
- $128,000 - $249,000 a year
- Full-time
- Remote
- Background check
- Computer Science
- Addiction Medicine
- Profit sharing
- Wellness program
Supply Chain Program Manager
BAE Systems Inc. —Austin, TX
- $149,603 - $254,317 a year
- Full-time
- Hybrid work
- Oracle
- Customer service
- Writing skills
- Health savings account
- Paid holidays
Manager, Planning and Portfolio
Apple —Austin, TX
- $155,700 - $280,300 a year
- PMP
- Bachelor of Science
- Office
- Employee stock purchase plan
- Health insurance
Contract Administration Manager (Austin)
Texas Workforce Commission —Austin, TX
- $7,437.69 a month
- Online Application
- 5 years
- Office
- Travel
- Health insurance
- 401(k)

I want to receive the latest job alert for certification manager in austin, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

certification manager jobs near austin, tx

Contact Center Systems Manager

DaBella -
Austin, TX

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Call center experience
Enterprise software
IVR
Technology management
Sales management systems proficiency
Telephone systems
Systems & applications support
Cross-functional communication

Full Job Description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday–Friday | 8:00 AM–5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000–$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you’ll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You’ll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do

Lead administration and optimization of call center platforms, primarily Five9
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
Manage dialing strategies and campaign performance to improve productivity and connect rates
Monitor system performance and troubleshoot issues to ensure reliable operation
Administer user access, permissions, and platform configurations
Support integrations between Five9, Salesforce, and other enterprise systems
Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
Collaborate with data teams to develop reporting and dashboards for call center performance metrics
Create documentation, SOPs, and training materials
Mentor junior administrators and support team members
Ensure compliance with security, privacy, and operational standards

Qualifications

5+ years of experience administering and managing call center platforms
Experience with Five9 or similar CCaaS platforms
Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
Working knowledge of Salesforce or comparable CRM systems
Experience supporting high-volume call center environments
Strong troubleshooting, analytical, and organizational skills
Ability to collaborate effectively across technical and business teams

Preferred:

Leadership, supervisory, or team lead experience
Five9 or other CCaaS certifications
Experience with Salesforce Service Cloud
Experience with workforce management and analytics tools
Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
Strong documentation and training experience

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

Quick Apply

Refine Your Search

certification manager jobs in austin, tx

Contact Center Systems Manager

HVAC Senior Service Manager

Client Service Manager, Stock Plan Services

Project Manager

Engineering Manager - Technical Partner Management

Certification Manager

Manager (Austin)

Manager of Records and Information Management

Talent Project Manager

IT Incident Mgmt Lead

Contract Administration Manager I

Portfolio Manager

Compliance Manager

Sr. Manager, Work Station Support

Manager V

Business Operations Manager

AI Program Manager

Supply Chain Program Manager

Manager, Planning and Portfolio

Contract Administration Manager (Austin)

I want to receive the latest job alert for certification manager in austin, tx

Related Searches

Explore jobs in more locations

About the Role

What You'll Do

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected