Courtesy Officer
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7d

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Courtesy Officer

Arbor Properties -
Austin, TX

Quick Apply

Job Details

Full-time
$19 - $20 an hour
4 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Driver's License

Full Job Description

ARBOR PROPERTY MANAGEMENT, INC.
JOB DESCRIPTION

Position Title: Courtesy Officer
Department: Security
Reports To: Property Manager
Employment Status: Full-Time

Position Summary

The Courtesy Officer helps foster a safe, secure, and welcoming living environment for residents by providing a visible after-hours presence, promoting community standards, responding to resident concerns, and supporting property management in maintaining a positive residential experience. The Courtesy Officer serves as an ambassador of Arbor Property Management by building positive relationships with residents while assisting in protecting company assets and supporting consistent enforcement of community policies. Success is measured equally by professionalism, sound judgment, exceptional customer service, and the ability to build positive resident relationships.

Community Safety & Property Patrol

Conduct routine property patrols.
Inspect amenities, lighting, gates, parking areas, and common spaces.
Observe and report safety hazards, vandalism, suspicious activity, and maintenance concerns.
Maintain a visible presence that promotes community safety.

Resident Relations & Community Support

Respond professionally to resident concerns.
Serve as the after-hours liaison between residents and management.
Support community events and maintain a welcoming atmosphere.

Policy Enforcement & Emergency Response

Assist with enforcement of parking, noise, pet, pool, and guest policies.
Respond appropriately to emergencies and contact emergency responders when necessary.
Document all incidents and actions taken.

Documentation & Communication

Maintain daily activity logs and incident reports.
Communicate security and operational concerns to management.

Performance Expectations

Professional resident interactions.
Prompt response times.
Accurate documentation.
Visible community presence.

Qualifications

High school diploma or equivalent.
Two years of related experience preferred.
Strong communication and conflict de-escalation skills.
Valid driver's license.
Security license preferred if required by ownership.

Technology & Equipment

Smartphone
Microsoft Office
AppFolio
Security systems where applicable

Physical Requirements

Walk property extensively.
Work evenings, weekends, holidays.
Lift up to 25 pounds.

Arbor Core Expectations

Lead with integrity and professionalism.
Provide exceptional customer service.
Represent Arbor positively.
Follow company policies.

Benefits

Eligible full-time employees may participate in Arbor Property Management's comprehensive benefits package, including medical, dental, vision, life insurance, paid time off, holiday pay, retirement benefits, rental discount where applicable, and other company-sponsored benefits subject to eligibility.

Employment Requirements

Employment is contingent upon successful completion of a criminal background check, drug screening, employment eligibility verification, and any additional company requirements.

Disclaimer

This description outlines the general nature of the position and is not intended to be all-inclusive. Arbor Property Management reserves the right to modify duties as business needs require.

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Position Summary

Community Safety & Property Patrol

Resident Relations & Community Support

Policy Enforcement & Emergency Response

Documentation & Communication

Performance Expectations

Qualifications

Technology & Equipment

Physical Requirements

Arbor Core Expectations

Benefits

Employment Requirements

Disclaimer