Top 365 Computer operations support Jobs in Austin, Tx

Junior Call Center Systems Administrator
DaBella —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health savings account
- Paid holidays
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3d
Enterprise Applications Analyst (Information Technology)
Arnold Oil Company of Austin —Austin, TX
- Full-time
- English
- SQL
- Bachelor's degree
Building Automation Controls Technician
Confidential —Austin, TX
- $90,000 - $120,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- AD&D insurance
- Paid holidays
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Administrator (Support & Operations)
HCLTech —Austin, TX
- From $75,000 a year
- On call
- Mid-level
6d
Sr Administrator (Support & Operations)
HCLTech —Austin, TX
- From $107,000 a year
- Senior level
9d
Helpdesk Administrator
T1 Energy —Austin, TX
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick Apply
IT Operations Specialist
Avride —Austin, TX
- Google Workspace
- Mid-level
- Office
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Technical IT Operations Professional
Siemens Healthineers —Austin, TX
- $78,070 - $107,349 a year
- Full-time
- Computer Science
- Windows
- Travel
- Disability insurance
- Health insurance
SkillBridge Training Program - Tier 1 Support Specialist
Hypori —Austin, TX
- Full-time
- Remote
- AWS
- Entry level
- Commercial
- Health insurance
- Dental insurance
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Information Systems Operations Specialist (IS1203 - Kyle)
CommuniCare Health Centers (Texas) —Kyle, TX
- Mid-level
- Windows
- High school diploma or GED
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IT Support Engineer
Discovery Land Company —Austin, TX
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Hotel Partner Solutions Specialist
Expedia —Austin, TX
- $70,500 - $113,000 a year
- Full-time
- Research
- Mid-level
- AWS
- Health insurance
- Dental insurance
Sr. Help Desk Technician
Curative HR LLC —Austin, TX
- $95,000 - $110,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
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IT Operations Specialist
Texas Sports Academy Main —Austin, TX
- Hybrid work
- Mid-level
- 3 years
- Scripting
Quick Apply
L2 IT Support Agent
BusPatrol —Austin, TX
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Children
Operations Applications Analyst (Yardi Experience Preferred)
CWS Apartment Homes —Austin, TX
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
Production Support Engineer
Charles Schwab —Austin, TX
- $48.08 - $55.29 an hour
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
7d
Support engineer
WRITER —Austin, TX
- $112,000 - $167,000 a year
- Full-time
- Hybrid work
- 5 years
- Salesforce
- Writing skills
- Paid parental leave
- Health savings account
Field Operations Support Specialist
DiaSorin —Austin, TX
- Full-time
- Background check
- Pass drug screening
- English
3d
IT Field Operations Specialist
Keeley Construction —Austin, TX
- Computer science
- Computer Science
- Construction site
- Opportunities for advancement
Quick Apply

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computer operations support jobs near austin, tx

Junior Call Center Systems Administrator

DaBella -
Austin, TX

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Job Details

Full-time
$70,000 - $80,000 a year
3 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Non-technical user support
Computer science
Data compliance
Bachelor's degree in information technology
Computer Science
Texting/chatbox tools
IT user and group management
Automation
Associate's degree in computer science
Technical documentation
Enterprise software
IT system monitoring
Regulatory compliance
System performance optimization
Training material drafting
Technology security practices
System maintenance
Salesforce Cloud
Analysis skills
IVR
Bachelor's degree
Associate's degree in information technology
Internal employee customer service
Cloud service support
Data access controls implementation
Scripting
Technical customer support solution
Organizational skills
Voice over internet protocol (VoIP) configuration
Telephone systems

Full Job Description

Location: Austin, TX or Dallas, TX

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview:

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
Administer and support additional company phone systems to ensure reliable customer service and internal communications.
Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
Center as a Service (CCaaS) platforms
Associates or Bachelor’s degree in information technology, computer science, or related field.
Equivalent experience may be considered
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:

Five9 or other CCaaS Certified administrator or similar certifications
Experience supporting or working in a high volume call center environment
Proficiency with Five9 studio including scripting, IVR design and campaign configuration
Understanding of Salesforce or similar CRM platforms and their integrations with call center
technologies
Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
Experience administering Mitel Cloud or other cloud based VOIP systems
Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

computer operations support jobs in austin, tx

Junior Call Center Systems Administrator

Enterprise Applications Analyst (Information Technology)

Building Automation Controls Technician

Administrator (Support & Operations)

Sr Administrator (Support & Operations)

Helpdesk Administrator

IT Operations Specialist

Technical IT Operations Professional

SkillBridge Training Program - Tier 1 Support Specialist

Information Systems Operations Specialist (IS1203 - Kyle)

IT Support Engineer

Hotel Partner Solutions Specialist

Sr. Help Desk Technician

IT Operations Specialist

L2 IT Support Agent

Operations Applications Analyst (Yardi Experience Preferred)

Production Support Engineer

Support engineer

Field Operations Support Specialist

IT Field Operations Specialist

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