Top 846 Computer user support Jobs in Austin, Tx

Dialer Systems Administrator
DaBella —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
2d
IT Support – Tier 1/2 (Austin - South)
The HT Group —Austin, TX
- Contract
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
6d
Electronics Technician
Lutron Electronics Co., Inc —Austin, TX
- Urgently hiring
- Mid-level
- 3 years
- Mentoring
- Tuition reimbursement
Desktop Support Technician | Part-Time | Moody Center
Oak View Group —Austin, TX
- $25 an hour
- Part-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- 401(k)
- 401(k) matching
Workstation Support Associate
Visa Technology and Operations LLC —Austin, TX
- $59,900 - $93,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Health savings account
Service Desk Technician
Sigma Information Group —Austin, TX
- Windows
- Travel
- Computer networking
- Paid holidays
- Disability insurance
Service Desk Tech Analyst I
University of Texas at Austin —Austin, TX
- From $42,446 a year
- Urgently hiring
- Office
- Windows
- University
- Retirement plan
Technician, Senior IT (Computer Support)
Austin Community College —Austin, TX
- $53,029 - $65,683 a year
- Full-time
- Word processing
- Mid-level
- High school diploma or GED
13d
IT Service Desk L2 - L3 Support Technician
Vintage IT Services —Austin, TX
- $70,000 - $80,000 a year
- Full-time
- Google Workspace
- Windows
- Residential
- Health insurance
- Paid time off
Quick Apply
CRSP Support Technician
University of Texas at Austin —Austin, TX
- From $70,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Associate IT Technician
Saronic Technologies —Austin, TX
- Full-time
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
Technology Support Specialist
Texas Medical Association —Austin, TX
- Full-time
- Hybrid work
- Computer Science
- Electrical Engineering
- Entry level
Quick Apply
Remote Major Incident Management Support Specialist (VA ESOM - Day Shift)
Kentro —Austin, TX
- $67,000 - $87,000 a year
- Full-time
- Computer Science
- Mid-level
- 8 years
- Health insurance
- Tuition reimbursement
8d
IT Support Specialist II
Growth Orthopedics —Austin, TX
- Computer science
- Computer Science
- HIPAA
Quick Apply
Onsite IT Support Specialist
Luxury Presence —Austin, TX
- $55,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
6d
IT Field Support Analyst
Diocese of Austin —Austin, TX
- Weekends as needed
- Spanish
- Computer science
- Computer Science
Technical Customer Support Representative
OTK Network —Austin, TX
- $20 - $23 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
1d
Systems Technician
Integris —Austin, TX
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
8d
IT Generalist / IT Support Specialist
KLEVER SERVICES —Round Rock, TX
- Weekends as needed
- Spanish
- Computer science
- Azure
Quick Apply
Technical Support Analyst II
Farm Credit Bank of Texas —Austin, TX
- Evenings as needed
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
12d

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computer user support jobs near austin, tx

Dialer Systems Administrator

DaBella -
Austin, TX

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Job Details

Full-time
$70,000 - $80,000 a year
2 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Cross-functional collaboration

Full Job Description

Location: Dallas, TX - We are looking for Local Applicants Only

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview:

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
Administer and support additional company phone systems to ensure reliable customer service and internal communications.
Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
Center as a Service (CCaaS) platforms
Associates or Bachelor’s degree in information technology, computer science, or related field.
Equivalent experience may be considered
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:

Five9 or other CCaaS Certified administrator or similar certifications
Experience supporting or working in a high volume call center environment
Proficiency with Five9 studio including scripting, IVR design and campaign configuration
Understanding of Salesforce or similar CRM platforms and their integrations with call center
technologies
Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
Experience administering Mitel Cloud or other cloud based VOIP systems
Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

computer user support jobs in austin, tx

Dialer Systems Administrator

IT Support – Tier 1/2 (Austin - South)

Electronics Technician

Desktop Support Technician | Part-Time | Moody Center

Workstation Support Associate

Service Desk Technician

Service Desk Tech Analyst I

Technician, Senior IT (Computer Support)

IT Service Desk L2 - L3 Support Technician

CRSP Support Technician

Associate IT Technician

Technology Support Specialist

Remote Major Incident Management Support Specialist (VA ESOM - Day Shift)

IT Support Specialist II

Onsite IT Support Specialist

IT Field Support Analyst

Technical Customer Support Representative

Systems Technician

IT Generalist / IT Support Specialist

Technical Support Analyst II

I want to receive the latest job alert for computer user support in austin, tx

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