Top 40 Concierge advocate Jobs in Austin, Tx

Concierge Advocate
SCAN Health Plan —Austin, TX
- $22 - $24 an hour
- Full-time
- Background check
- HIPAA
- Research
- Wellness program
- Paid holidays
Quick Apply
8d
Concierge Medical Assistant
Victory Medical —Austin, TX
- $18 - $19 an hour
- Full-time
- Vital signs
- Primary Care
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Community Liaison
Cambridge Caregivers -Austin —Austin, TX
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Front Desk - Nail Studio in Downtown Austin
Lacquer LLC —Austin, TX
- From $15 an hour
- Part-time
- Computer skills
- In-person
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Customer Success Manager - Azure
SHI International Corporation —Austin, TX
- $75,000 - $250,000 a year
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
BARISTA (FULL TIME)
Wolfgang Puck Catering —Austin, TX
- $18.75 - $23.00 an hour
- Weekends as needed
- Background check
- Hospitality
- Entry level
- Free parking
- Commuter assistance
Quick Apply
Surgery Scheduler/Triage (South Clinic) - Texas Orthopedics
Texas Orthopedics, a division of OrthoLonestar —Austin, TX
- $19.50 - $26.00 an hour
- Surgery
- Medical office experience
- Mid-level
- Profit sharing
- Mileage reimbursement
Quick Apply
7d
Surgery Scheduler/Triage (Northwest Clinic) - Texas Orthopedics
Texas Orthopedics, a division of OrthoLonestar —Austin, TX
- $19.50 - $26.00 an hour
- Surgery
- Medical office experience
- Mid-level
- Profit sharing
- Mileage reimbursement
Quick Apply
4d
Sr. Product Designer, AWS Events Tech Team & Marketer Experience
Amazon Web Services, Inc. —Austin, TX
- $154,200 - $208,600 a year
- Full-time
- Organizational skills
- Senior level
- AD&D insurance
- Health insurance
Marketing Insights Strategist - AI
SHI International Corporation —Austin, TX
- $100,000 - $140,000 a year
- Full-time
- Writing skills
- Office
- 3 years
- Health insurance
- Dental insurance
2d
Emergency Medicine Core Faculty
US Acute Care Solutions —Austin, TX
- 8 hour shift
- Medicine
- Recruiting
- ER
- Paid parental leave
- Disability insurance
Hospitalist Physician
US Acute Care Solutions —Austin, TX
- Multiple hires
- Acute care
- Inpatient
- Medical-Surgical
- Paid parental leave
- Disability insurance
Sr. Director - Product Marketing & Portfolio Strategy
SHI International Corporation —Austin, TX
- $200,000 - $250,000 a year
- Full-time
- Microsoft Outlook
- 11+ years
- Bachelor's degree
- Health insurance
- Dental insurance
3d
Hospitalist Nocturnist Physician
US Acute Care Solutions —Austin, TX
- Full-time
- Senior level
- Paid parental leave
- Disability insurance
Medical Director - Veterinary General Practice
Paz Veterinary —Austin, TX
- $150,000 - $180,000 a year
- Full-time
- 5 years
- Patient care
- Military encouraged
- Continuing education credits
- Paid parental leave
Quick Apply
Emergency Medicine APP (Physician Assistant / Nurse Practitioner)
US Acute Care Solutions —Austin, TX
- $60 - $94 an hour
- Mid-level
- ER
- Paid parental leave
- Disability insurance
Emergency Medicine Medical Director
US Acute Care Solutions —Cedar Park, TX
- Full-time
- ER
- Senior level
- Paid parental leave
- Disability insurance
Pediatric Emergency Medicine (PEM) Physician
US Acute Care Solutions —Austin, TX
- Full-time
- Acute care
- Pediatrics
- Pediatrics
- Paid parental leave
- Disability insurance
Hospitalist APP (Physician Assistant / Nurse Practitioner)
US Acute Care Solutions —Austin, TX
- 12 hour shift
- Acute care
- Inpatient
- Mid-level
- Paid parental leave
- Disability insurance
Emergency Medicine Physician
US Acute Care Solutions —Austin, TX
- 8 hour shift
- Acute care
- Internal Medicine
- ER
- Paid parental leave
- Disability insurance

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concierge advocate jobs near austin, tx

Concierge Advocate

SCAN Health Plan -
Austin, TX

Quick Apply

Job Details

Full-time
$22 - $24 an hour
8 days ago

Benefits

Wellness program
Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Stakeholder relationship building

Full Job Description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Concierge Advocate
Location: Mostly Onsite (Long Beach)

The job

A concierge advocate is responsible for providing personalized assistance and support to clients or customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner. They act as a liaison between clients and service providers, offering guidance, recommendations, and solutions to enhance customer experience. Concierge advocates may also handle reservations, bookings, and special requests, striving to exceed expectations and build long-term relationships with clients. Strong communication, problem-solving, and customer service skills are essential for success in this role.

You will

Front line contact center agent that is responsible for answering our members’ questions as they come in through inbound calls from our members or outbound calls they place. Part of a team that is responsible for managing and supporting a specific group of members.

Ensure that their members’ issues/questions/concerns are being addressed across the entire SCAN internal and external value chain with timely and effective resolution.

Drive SCAN’s Concierge customer service philosophy and are critical to ensure members get their healthcare administrative issues /questions resolved in a timely fashion.

Assist the team leads, the Concierge and Associate Concierge, in managing their membership as a book of business. Serves primarily on an in-bound call queue resolving member’s questions as they call SCAN. The remainder of their time will be associated with other tasks, including:

Following up on pending member issues
Performing research to resolve a member’s issue
Performing proactive outreach to members
Performing hand-offs amongst team members regarding resolving member issues
Coordinating issue resolution between internal and external stakeholders.

Support the Concierge in owning and maintaining the relationship with internal and external stakeholders. Including understanding process and content knowledge regarding those stakeholders as well as identifying issues and trends to provide feedback to stakeholders.

Document interactions with members to update member’s records and help track issue resolution.
Participate in team huddles to discuss common member issues / trends and the path to resolution.
Participate in member calling projects as assigned by management to support the overall SCAN goal of membership retention.
Follow all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Health Plan operations, as documented in company policies and procedures. Follow all HIPAA requirements.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

2+ years Call Center, customer service, concierge or hospitality experience required
Experience in healthcare, insurance, or medical group preferred.
Demonstrated critical thinking and problem-solving skills to get to the heart of the member’s issue.
Ability to handle large call volume, while always providing excellent customer service. Demonstrated efficiency/effectiveness in an environment with a high call volume, handling complex calls/ issues.
Ability to listen, talk and type at the same time
Ability to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication. Demonstrated time management and priority setting skills.
Strong interpersonal and organizational skills.
Excellent written and verbal communication skills.
Ability to multitask and maintain calm demeanor at all times including during highly charged situations. Ability to work in an environment where continuous coaching and feedback is the standard practice. Ability to appropriately maintain confidentiality.
Ability to work a flexible schedule that may include second-shift (7am – 9pm).

What's in it for you?

Base Pay Range: $22.00-$24.00
Work Mode: Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Refine Your Search

concierge advocate jobs in austin, tx

Concierge Advocate

Concierge Medical Assistant

Community Liaison

Front Desk - Nail Studio in Downtown Austin

Customer Success Manager - Azure

BARISTA (FULL TIME)

Surgery Scheduler/Triage (South Clinic) - Texas Orthopedics

Surgery Scheduler/Triage (Northwest Clinic) - Texas Orthopedics

Sr. Product Designer, AWS Events Tech Team & Marketer Experience

Marketing Insights Strategist - AI

Emergency Medicine Core Faculty

Hospitalist Physician

Sr. Director - Product Marketing & Portfolio Strategy

Hospitalist Nocturnist Physician

Medical Director - Veterinary General Practice

Emergency Medicine APP (Physician Assistant / Nurse Practitioner)

Emergency Medicine Medical Director

Pediatric Emergency Medicine (PEM) Physician

Hospitalist APP (Physician Assistant / Nurse Practitioner)

Emergency Medicine Physician

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