Top 730 Contact center systems manager Jobs in Austin, Tx

Contact Center Systems Manager
DaBella —Austin, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
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11d
Vendor Performance Manager, Customer Support
GFiber —Austin, TX
- $136,000 - $198,000 a year
- Weekends as needed
- Remote
- 5 years
- System design
- SQL
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Data Entry Operator
Dept of State Health Services —Austin, TX
- $3,236.66 - $3,946.25 a month
- Online Application
- Quality control
- Travel
- Military encouraged
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Reimbursement Analyst I
Health & Human Services Comm —Austin, TX
- $4,523.26 - $7,253.83 a month
- Online Application
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Opportunities for advancement
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Manager, Business Process
paypal —Austin, TX
- $95,500 - $156,200 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Finance
- Health insurance
- Paid time off
Complaint Resolution Specialist
Health & Human Services Comm —Austin, TX
- $3,793.41 - $5,921.25 a month
- Online Application
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
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10d
Budget Analyst
Dept of State Health Services —Austin, TX
- $5,098.66 - $6,701.75 a month
- Online Application
- Microsoft Word
- Mid-level
- Office
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Program Manager- Call Center
TechOp Solutions International —Austin, TX
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Organizational skills
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Senior Customer Care Lead
Sharebite —Austin, TX
- $65,000 - $75,000 a year
- Email
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Health insurance
Commissioning Manager - Data Center
C2O Americas —Austin, TX
- $95 - $105 an hour
- Full-time
- Construction site
- Pass drug screening
- US work authorization
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General Manager, The Code Hotel
AvantStay —Austin, TX
- $85,000 - $95,000 a year
- Weekends as needed
- 5 years
- Hotel
- Bachelor's degree
- Mileage reimbursement
- Paid parental leave
Special Assistant
Health & Human Services Comm —Austin, TX
- $5,797.66 - $9,508.25 a month
- Online Application
- Microsoft Excel
- 5 years
- Research
- Health insurance
- Opportunities for advancement
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4d
Finance Systems Manager
YETI —Austin, TX
- Full-time
- Oracle
- Office
- Finance
Recreation Center Supervisor
City of Round Rock, TX —Round Rock, TX
- $60,320 - $75,920 a year
- Weekends as needed
- Mid-level
- 3 years
- Supervising experience
- Paid parental leave
- AD&D insurance
10h
Critical Facility Systems Manager
Cushman & Wakefield —Austin, TX
- $153,000 - $180,000 a year
- Full-time
- Office
- Continuous improvement
- Contracts
- Health savings account
- Disability insurance
Quick Apply
Data Center Services Mechanical Commissioning Engineer
CAI —Austin, TX
- $91,300 - $107,300 a year
- Full-time
- Hybrid work
- Construction site
- 5 years
- English
- Disability insurance
- Health insurance
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Mechanical Commissioning Engineer (Data Centers)
CAI —Austin, TX
- $72,800 - $85,500 a year
- Full-time
- Hybrid work
- Construction site
- Customer service
- English
- Disability insurance
- Health insurance
Quick Apply
Sales Opener
Tax Relief Advocates —Austin, TX
- $18 an hour
- Full-time
- In-person
- 1 year
- Entry level
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DATA CENTER REGIONAL MANAGER
MP NEXLEVEL LLC —Texas
- Remote
- Background check
- High school
- Customer service
- Employee stock purchase plan
- Paid holidays
Quick Apply
Lead Building Engineer
Lincoln Property Company —Austin, TX
- Weekends as needed
- Background check
- Writing skills
- English
- AD&D insurance
- Paid holidays
Quick Apply

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Contact Center Systems Manager

DaBella -
Austin, TX

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Job Details

Full-time
$100,000 - $120,000 a year
11 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Call center experience
Enterprise software
IVR
Technology management
Sales management systems proficiency
Telephone systems
Systems & applications support
Cross-functional communication

Full Job Description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday–Friday | 8:00 AM–5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000–$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you’ll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You’ll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do

Lead administration and optimization of call center platforms, primarily Five9
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
Manage dialing strategies and campaign performance to improve productivity and connect rates
Monitor system performance and troubleshoot issues to ensure reliable operation
Administer user access, permissions, and platform configurations
Support integrations between Five9, Salesforce, and other enterprise systems
Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
Collaborate with data teams to develop reporting and dashboards for call center performance metrics
Create documentation, SOPs, and training materials
Mentor junior administrators and support team members
Ensure compliance with security, privacy, and operational standards

Qualifications

5+ years of experience administering and managing call center platforms
Experience with Five9 or similar CCaaS platforms
Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
Working knowledge of Salesforce or comparable CRM systems
Experience supporting high-volume call center environments
Strong troubleshooting, analytical, and organizational skills
Ability to collaborate effectively across technical and business teams

Preferred:

Leadership, supervisory, or team lead experience
Five9 or other CCaaS certifications
Experience with Salesforce Service Cloud
Experience with workforce management and analytics tools
Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
Strong documentation and training experience

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

contact center systems manager jobs in austin, tx

Contact Center Systems Manager

Vendor Performance Manager, Customer Support

Data Entry Operator

Reimbursement Analyst I

Manager, Business Process

Complaint Resolution Specialist

Budget Analyst

Program Manager- Call Center

Senior Customer Care Lead

Commissioning Manager - Data Center

General Manager, The Code Hotel

Special Assistant

Finance Systems Manager

Recreation Center Supervisor

Critical Facility Systems Manager

Data Center Services Mechanical Commissioning Engineer

Mechanical Commissioning Engineer (Data Centers)

Sales Opener

DATA CENTER REGIONAL MANAGER

Lead Building Engineer

I want to receive the latest job alert for contact center systems manager in austin, tx

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