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customer relations representative jobs near austin, tx

Senior Director of Model 1 Automotive Group

Model1 Commercial Vehicles, Inc. -
Austin, TX

Apply Now

Job Details

Full-time
$190,000 - $240,000 a year

Qualifications

Customer communication
General management
Senior leadership

Full Job Description

Overview:

Who is Model 1?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner to challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values

Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Job Description:

The Senior Director of Model 1 Automotive Group is a senior leadership position responsible for overseeing all dealership operations (Service, Parts, and Vehicle Sales) across multiple automotive franchise dealerships within the organization. This role is pivotal in driving operational excellence, maximizing profitability, and ensuring exceptional customer satisfaction. Additionally, the Senior Director will be a key contributor in the development and growth of the organization’s commercial truck centers. This individual will provide strategic direction, implement best practices, and support dealership managers to achieve superior performance metrics, as well as be a key person in the integration of Model 1’s Automotive Group and Model 1 Commercial Vehicles.

Responsibilities:

Key Responsibilities:

Strategic Leadership and Financial Performance

Develop and implement a cohesive, multi-store strategy for all departments (Service, Parts, Vehicle Sales, and F&I) to maximize efficiency, customer retention, and profitability.
Analyze financial statements, operational reports, and KPIs (e.g., Gross Profit, Effective Labor Rate, CSI scores, Absorption Rate, Days in Inventory, etc.) across all locations and identify areas for
Establish annual budgets, sales objectives, and operational goals for each department and monitor performance against these targets.
Understand the commercial vehicle landscape to coordinate appropriate inventory stocking levels at the dealerships for fleet customers.
Drive continuous improvement in labor utilization, parts inventory management, and expense control to optimize the net profit of the dealerships.

Operational Excellence and Process Implementation People Management and Development

Standardize and enforce best-in-class operating procedures and workflows across all dealerships to ensure consistency and high-quality new/used sales and service delivery.
Oversee the effective use of Dealer Management Systems (DMS) and other essential software tools within the dealership.
Ensure all operations comply with manufacturer warranty procedures, local, state, and federal regulations, and internal safety protocols.
Regularly visit dealerships to audit operations, review facility needs and provide hands-on support and coaching to local management.

People Management and Development

Recruit, train, mentor, and evaluate personnel at each location.
Foster a high-performance culture focused on teamwork, accountability, and professional
Ensure effective communication between all departments at the dealership to promote a seamless customer experience.

Customer Experience and Manufacturer Relations

Monitor and drive improvement in Customer Satisfaction Index (CSI) and owner loyalty metrics across all service locations.
Resolve customer issues that have been escalated beyond local
Maintain strong, collaborative working relationships with manufacturer representatives for all represented franchises.
Stay current with manufacturer training requirements, product updates, and technological advancements.

Qualifications:

Preferred Qualifications

Experience: Minimum of 7-10 years of progressive experience in automotive management, with at least 3-5 years managing multi-location or large-volume dealerships with a commercial sales component.
Education: Bachelor's degree preferred; relevant experience may
Knowledge: Comprehensive understanding of all aspects of automotive service, parts, and vehicle sales; including financial metrics, warranty administration, and inventory control.
Skills:
- Exceptional leadership, strategic planning, and analytical
- Proficiency in DMS systems (e.g., CDK, Dealertrack) and Microsoft Office
- Excellent communication, negotiation, and interpersonal
License: Valid driver's license and clean driving

Pay Range: $190,000 - $240,000

Apply Now

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