Top 55 Customer service donor support Jobs in Austin, Tx

Director, Mobile Operations
We Are Blood —Austin, TX
- $60,000 - $85,000 a year
- Weekends as needed
- Clean driving record
- RN License
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Customer Service - Donor Support Technician
CSL Plasma —Round Rock, TX
- Part-time
- Bilingual
- Basic math
- High school diploma or GED
Philanthropy Assistant
Austin Wildlife Rescue —Austin, TX
- $23 an hour
- Weekends as needed
- Hybrid work
- Google Workspace
- Customer service
- Research
- Paid time off
- Paid sick time
Quick Apply
Part Time Navigation Specialist (211)
United Way for Greater Austin —Austin, TX
- $21.25 an hour
- Part-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Bachelor's degree
- 403(b) matching
- Paid time off
Quick Apply
Office Administrator/Client Specialist
ENDEAVORS —Austin, TX
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Driver's License
8d
Donor Recruitment Account Manager
American Red Cross —Austin, TX
- $68,000 - $72,000 a year
- Full-time
- Clean driving record
- Marketing
- Mid-level
- Paid holidays
- Disability insurance
Navigation Specialist (211)
United Way for Greater Austin —Austin, TX
- $21.25 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Bachelor's degree
- 403(b) matching
- Paid parental leave
Quick Apply
Navigation Specialist (211) for Weekend & Overnight Shifts
United Way for Greater Austin —Austin, TX
- $21.25 an hour
- Weekends as needed
- Hybrid work
- Spanish
- Microsoft Outlook
- Bachelor's degree
- 403(b) matching
- Paid parental leave
Quick Apply
Customer Service - Donor Support Technician (Bilingual – English/Spanish)
CSL Plasma —Round Rock, TX
- Extended hours
- Spanish
- Customer service
- Basic math
Operations Coordinator
Down Syndrome Association of Central Texas —Austin, TX
- $22 - $25 an hour
- Part-time
- Background check
- Spanish
- Google Workspace
Quick Apply
2d
Part-time Behavioral Health Navigation Specialist
United Way for Greater Austin —Austin, TX
- $22.55 an hour
- Part-time
- Hybrid work
- Spanish
- Project management
- Bachelor's degree
- Paid time off
- Employee assistance program
Quick Apply
Communications & Stewardship Coordinator
Austin Pets Alive! —Austin, TX
- $41,600 a year
- Weekends as needed
- Customer service
- Research
- Mentoring
- Parental leave
- Employee assistance program
Quick Apply
11d
Development Associate (Salary)
University of Texas at Austin —Austin, TX
- From $50,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Retirement plan
Volunteer Engagement Manager - Austin
Central Texas Food Bank, Inc. —Austin, TX
- Weekends as needed
- 5 years
- Bachelor's degree
- Travel
- 403(b) matching
- Paid holidays
Quick Apply
Special Events Associate
Planned Parenthood of Greater Texas —Austin, TX
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Development Specialist for Campaigns and Operations
University of Texas at Austin —Austin, TX
- From $53,000 a year
- Urgently hiring
- Inventory management
- Mid-level
- Office
- Retirement plan
Development Specialist, Operations, Texas Performing Arts
University of Texas at Austin —Austin, TX
- From $55,000 a year
- Extended hours
- Microsoft Outlook
- Customer service
- Word processing
- Paid holidays
- Health insurance
Senior Manager, Nonprofit Communications
Austin Pets Alive! —Austin, TX
- $70,000 a year
- Overtime
- Hybrid work
- Spanish
- Marketing
- Research
- Paid holidays
- Disability insurance
Quick Apply
11d
Advancement Academy Program Manager
University of Texas System —Austin, TX
- $110,000 a year
- Urgently hiring
- Background check
- Customer service
- 5 years
- Retirement plan
4d
Thrift Store Associate - Pflugerville
Austin Pets Alive! —Pflugerville, TX
- $17 an hour
- Part-time
- Team management
- Mentoring
- Cleaning
- Employee assistance program
- Pet insurance
Quick Apply

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Director, Mobile Operations

We Are Blood -
Austin, TX

Quick Apply

Job Details

Full-time
$60,000 - $85,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Retirement plan

Qualifications

Teamwork
Customer service
Presentations for conferences or internal meetings
Change management
Driver's License
Attention to detail
Decision making
Technical writing
Adaptability
Productivity software
Project leadership
Senior leadership

Full Job Description

We Are Blood serves over 40 hospitals and medical facilities in a 10 county area. Our mission is to provide and protect the community blood supply, to inspire Central Texans to save lives locally, and to always treat everyone we serve as family. When you work here, you’re a vital part of helping to ensure that all Central Texans have access to life-saving blood when they need it!

We are currently hiring a Director, Mobile Operations to to oversee the management of all mobile and support operations which includes but is not limited to medical history, donor eligibility, automated component collection and whole blood collection processes, as well as staff scheduling, quality control and education and training in conjunction with the Director, Fixed Site Operations. The responsibilities will include strategic planning and implementation, goal achievement, the oversight and development of the technical training programs for all areas of responsibility including staff management and development, working as the liaison with other operational areas in We Are Blood business planning. Establish and maintain quality practices while continually seeking to improve and expand upon performance and knowledge for self and staff.

Subject matter expert for Donor Services: Develop and sustain complete familiarity with all industry guidelines, cGMP, technical skills, departmental SOPs, quality policies and procedures, human resources policies and procedures, mainframe donor database, document management software, operator manuals, training plans and other materials as appropriate. In conjunction with Director, Fixed Site Operations, and Training and Operational Support Manager, rotate on call support for the in-house, remote site, and mobile team staff in evaluating donor qualification issues, including autologous, therapeutic and directed donation eligibility, recommending appropriate deferral action; evaluate, treat and follow up on donor reactions and consult with MD and/or executive management as needed. Evaluate donor medical and social history information from Donor Records, computer records, Post Donation Information reports (PDIs), Duplicate Donor Discrepancy Reports (DRDs), System Improvement Records (SIRs), and other sources. Calculate next donation dates and assign deferral codes as necessary. Contact donors when clarification is needed. Ensure that all donor deferral data is accurately recorded in the computer, as needed. Audit and resolve any discrepancies be-tween manual and computer donor records.
Administration of managerial functions: Direct, manage, and evaluate work activities of the Donor Services Admin Manager, Mobile Operations Manager and Mobile Operations and Logistics manager; ensure compliance with all applicable industry, federal and organizational guide-lines, protocols, policies, and procedures, including timely and appropriate resolution of SIR’s, re-porting of all Worker’s Compensation exposures, illnesses, or injuries; ensure thorough and effective communication and dissemination of information to donors, coworkers and guests; monitor performance data (scheduling statistics, draw/deferral reports, inventory levels, budget/ expenditures, etc.) for areas of responsibility and provide VP, Clinical and Donor Services and/or Executive Management with appropriate reports and analysis. Serve as back-up to Director, Fixed Site Operations as needed.
Employee development: Function as a mentor to mobile operations and administrative sup-port staff; providing leadership, guidance, training and counsel; investigate and rectify employee performance and/or behavioral inadequacies with timely counseling; conduct fair, effective, un-biased and factual performance appraisals of department managers and ancillary staff; identify individual and departmental training needs, in conjunction with the Director, Fixed Site Operations, direct development of training plans and programs, conduct training sessions and maintain training documentation; review draw statistics and other performance data to measure employee productivity and goal achievement.
Project Management: Work with Donor Services Quality Assurance Manager to establish, implement and validate new processes, protocols, procedures, and technologies; draft and revise SOPs;
Record keeping: Ensure department procedural documents are reviewed and updated in accordance with approved schedules; maintain attendance, training, disciplinary and personnel documentation.
Organizational Leadership: Promote, meet, and exceed customer service standards; develop and maintain constructive and cooperative intra and interdepartmental relationships; leverage knowledge, skills and relationships to develop and achieve departmental and organizational goals in collaboration with Director, Fixed Site Operations; Serve as back-up to other Collections Directors in their absence; other duties as assigned.

Requirements:

A minimum of 5 years management experience including strategic planning, or a minimum of 3 years blood center senior management experience is required; blood center or relevant industry related experience may be substituted for some management experience. Blood center experience in donor collection operations management strongly preferred, particularly experience with FDA/ AABB and/ or Industry audits.
College degree and/or RN license preferred. Either of these may substitute up to 2 years management experience.
Strong computer skills. Experience with Microsoft Office required; blood bank software and document control software preferred.
Excellent communication skills, both verbal and written required, experience writing employee counseling statements and performance appraisals, nonconformance investigations and corrective actions, SOPs, training plans, change control documents and validation plans strongly preferred.
Strong public speaking and presentation skills.
Must be at least 21 years old, possess a valid Texas driver’s license; must be able to provide a copy of an acceptable driving record and proof of liability insurance.
Ability to adapt to change and facilitate change in a positive and professional manner.
Ability to handle multiple priorities effectively, assimilate information quickly (including sensitive information and situations), identify problems and provide appropriate solutions under pressure and work independently, or with little direct supervision.
Ability to exhibit professional conduct and demeanor at all times.
Ability to employ critical thinking skills to solve issues regarding donor eligibility, scheduling, staffing, and other matters related to donor services.
Ability to lead a team.
Ability to maintain high attention to detail and make sound judgments in a busy and distracting environment.
Ability to maintain a flexible schedule, including travel, evenings, weekends, and on-call responsibilities.
Ability to lift up to 25 pounds unassisted.

ABLE TO WORK MONDAY-FRIDAY and share on call weekend and evenings.

EEO Employer: Veterans and Disabled individuals welcomed to apply.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service donor support jobs in austin, tx

Director, Mobile Operations

Customer Service - Donor Support Technician

Philanthropy Assistant

Part Time Navigation Specialist (211)

Office Administrator/Client Specialist

Donor Recruitment Account Manager

Navigation Specialist (211)

Navigation Specialist (211) for Weekend & Overnight Shifts

Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Operations Coordinator

Part-time Behavioral Health Navigation Specialist

Communications & Stewardship Coordinator

Development Associate (Salary)

Volunteer Engagement Manager - Austin

Special Events Associate

Development Specialist for Campaigns and Operations

Development Specialist, Operations, Texas Performing Arts

Senior Manager, Nonprofit Communications

Advancement Academy Program Manager

Thrift Store Associate - Pflugerville

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