Top 56 desktop support technician Jobs in austin, tx

IT Help Desk Technician
GTS Technology Solutions —Austin, TX
- $21 an hour
- Weekends as needed
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
United States Gold Bureau —Leander, TX
- Full-time
- Ability to walk for extended periods
- Microsoft Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
IT Support Technician
Fox Corporation —Austin, TX
- $67,000 - $90,000 a year
- Weekends as needed
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
HVAC Refrigeration Technician (Swing Shift)
The University of Texas at Austin Facilities Services —Austin, TX
- $52,000 a year
- Overtime
- Current TB test
- High school
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Technician
LEIF JOHNSON FORD II LTD —Austin, TX
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
Service Desk Technician
Velonex Technologies —Austin, TX
- $22 - $26 an hour
- Full-time
- Azure
- Mid-level
- Travel
- Travel reimbursement
- Health insurance
Quick Apply
RETAIL COMPUTER TECHNICIAN
Micro Center —Austin, TX
- $15 - $35 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
IT Technician
Endodontic Practice Partners —Austin, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
General IT Support Technician
Cognizant —Austin, TX
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
13d
IT Support Desk Engineer
Server At Work, LLC —Austin, TX
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Sr. Help Desk Technician
Curative HR LLC —Austin, TX
- $95,000 - $110,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
Technician, Senior IT (Computer Support)
Austin Community College —Austin, TX
- $53,029 - $65,683 a year
- Full-time
- Word processing
- High school diploma or GED
- Ability to lift 50 pounds
5d
IT Service Support Technician
Stradiant —Austin, TX
- Weekends as needed
- Azure
- English
- Research
Quick Apply
Service Desk Tech Analyst II
University of Texas at Austin —Austin, TX
- From $52,000 a year
- Urgently hiring
- Hospital
- Mid-level
- Office
- Retirement plan
12d
Senior Technical Support Analyst (Tier 3)
GCS Technologies —Austin, TX
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Austin, TX
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Deskside Technician
E.J.GROUP —Austin, TX
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Desktop Support Technician
Terry Black s Barbecue LLC —Austin, TX
- Weekends as needed
- Office
- Windows
- Analysis skills
Engineer: Tier 1 (On-site)
Trace3 —Austin, TX
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
Building Automation Systems, Analyst
University of Texas at Austin —Austin, TX
- $67,756 a year
- Overtime
- Computer science
- Current TB test
- Computer Science
- Paid holidays
- Disability insurance

I want to receive the latest job alert for desktop support technician in austin, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near austin, tx

IT Help Desk Technician

GTS Technology Solutions -
Austin, TX

Quick Apply

Job Details

Full-time | Contract
$21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Telephony
BMC Remedy
Call center experience
Windows
High school diploma or GED
IT
Customer support
Technical Proficiency
Active Directory
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

Job Title: IT Support Specialist III – DFPS Service Desk
Location: Austin, TX 78751
Job Type: Full-time | Contract | Long-term | Potential Contract-to-Hire
Schedule: Onsite; 40 hours per week, between the hours of Monday – Friday, 8:00 AM – 7:00 PM CT (some after-hours, weekends, or holidays may be required)

About the Role
GTS Technology Solutions is seeking an experienced IT Support Specialist III to join the DFPS Service Desk team supporting the Texas Health & Human Services Commission (HHSC).
The IT Support Specialist III provides Tier 1 support for DFPS end users by phone and email. You’ll troubleshoot hardware, software, telephony, and basic network issues, create and route tickets in BMC Helix ITSM, and help keep Texans working by resolving issues quickly and accurately. This role works under limited supervision with latitude for independent judgment.

What you’ll do

Answer DFPS Service Desk calls/emails during scheduled hours; resolve as many issues on first contact as possible.
Create, triage, and update tickets in BMC Helix ITSM; document caller info and technical details clearly.
Troubleshoot PCs, printers/peripherals, Microsoft products, telephony, and basic network/connectivity.
Monitor call trends; flag recurring issues and unusual situations; support UAT before new deployments.
Assign/route tickets, follow up on Critical priorities, and send escalation notices when SLAs are at risk.
Maintain current knowledge (known issues, broadcasts, deployment changes); contribute tips and documentation.
Develop/update procedures and training materials; mentor new agents; present briefings as needed.
Serve as backup to peers and may oversee daily operations in the absence of team leads.
Perform other duties to support 24×7/365 operations (evenings, weekends, holidays as required).

What you’ll bring

2+ years in IT troubleshooting and/or customer support in a help desk/call center or similar environment.
Proficiency creating and managing tickets in an ITSM tool or similar trouble ticketing software Is required (ex. BMC Helix).
Hands-on experience with Windows desktops, common software suites, peripherals, and basic network/telephony.
Clear, calm communication—able to translate technical steps for non-technical users (even under stress).
Strong documentation habits; ability to research/learn quickly and work both independently and as a team member.
Typing 45+ WPM and comfort with a high-volume, fast-paced queue.
Schedule flexibility to work within coverage windows listed above (including holidays as needed).
High school diploma/GED required

Nice to have (preferred)

CompTIA A+ and/or ITIL Foundation certification.
Experience with procedures/training content, user acceptance testing, and mentoring teammates.

Why GTS

Work that matters—supporting essential services for Texans.
Collaborative team, growth opportunities, and a culture that values ownership and service.

Other Requirements:

Must pass a satisfactory standard criminal background check per DFPS requirements upon hire.
Must have reliable transportation.

Work Environment:

Employees are expected to maintain a professional appearance appropriate to a business setting and in accordance with company policy.

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Call center: 1 year (Preferred)
Active Directory: 1 year (Preferred)

Work Location: Hybrid remote in Austin, TX 78751

Quick Apply

Refine Your Search

desktop support technician jobs in austin, tx

IT Help Desk Technician

Desktop Support Technician

IT Support Technician

HVAC Refrigeration Technician (Swing Shift)

Desktop Support Technician

Service Desk Technician

RETAIL COMPUTER TECHNICIAN

IT Technician

General IT Support Technician

IT Support Desk Engineer

Sr. Help Desk Technician

Technician, Senior IT (Computer Support)

IT Service Support Technician

Service Desk Tech Analyst II

Senior Technical Support Analyst (Tier 3)

Senior Help Desk Technician II

IT Deskside Technician

Senior Desktop Support Technician

Engineer: Tier 1 (On-site)

Building Automation Systems, Analyst

I want to receive the latest job alert for desktop support technician in austin, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected