Top 1243 Director Jobs in Austin, Tx

Director, Customer Success Desk
Imprivata —Austin, TX
- $230,000 - $259,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Community Director
Hilltop Residential —Austin, TX
- $80,000 - $90,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Health insurance
Quick Apply
12d
Corporate Compliance Director
Natera —Austin, TX
- $160,000 - $210,000 a year
- Weekends as needed
- Remote
- 6 years
- Research
- Master's degree
- Commuter assistance
- Health insurance
Marketing Director
Confidential —Austin, TX
- Full-time
- Management
- Surgery
- Office
- Health insurance
- 401(k)
Quick Apply
Production Director
NON PROFIT ORGANIZATION —Austin, TX
- $60,000 - $74,999 a year
- Full-time
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3h
Medical Director - Lago Vista Animal Clinic (Lago Vista, TX)
Lago Vista Animal Clinic —Lago Vista, TX
- Senior level
- Leadership
- Communication skills
- Continuing education credits
- Paid parental leave
Quick Apply
Operations Director
Texas Riding Inc. —Bluff Springs, TX
- From $55,000 a year
- Weekends as needed
- Maintenance
- Ability to lift 50 pounds
- In-person
Quick Apply
Director of Nursing
Pain Specialist of America LLC —Austin, TX
- Full-time
- CPR Certification
- Nursing
- RN License
- Health savings account
- Paid holidays
Quick Apply
Director of Nursing
LeaderStat —Austin, TX
- $100,000 - $115,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
10d
Director of Preschool
The PREP School of Bee Cave —Austin, TX
- $60,000 - $70,000 a year
- Full-time
- Background check
- School experience
- Spanish
- Health savings account
- Paid holidays
Quick Apply
After School Site Director - Part Time
YMCA of Central Texas —Cedar Park, TX
- $17 - $20 an hour
- Part-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Tuition reimbursement
- Gym membership
Quick Apply
HVAC Director
Radiant Plumbing and Air Conditioning —Austin, TX
- $170,000 - $175,000 a year
- Full-time
- High school diploma or GED
- Contracts
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Physician Clinic Medical Director
Concentra —Austin, TX
- $20,000 a year
- Full-time
- Medicine
- BC/BE
- Clinic
- Paid holidays
- Disability insurance
Controller / Head of Finance
CR United Holdings, Inc. —Austin, TX
- From $160,000 a year
- Full-time
- Background check
- Microsoft Excel
- CPA
- Health insurance
- Dental insurance
Quick Apply
Executive Director
US India Chamber of Commerce Austin —Austin, TX
- $64,674.25 - $77,887.27 a year
- Contract
- Background check
- Project management
- Experience equivalent to degree accepted
- Employee discount
- Professional development assistance
Quick Apply
Regional Sales Director
Status roofing llc —Austin, TX
- $100,000 - $250,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Flexible schedule
Quick Apply
Director of SAT Exam Prep, Huntington Learning Center Cedar Park
Huntington Learning Center - Cedar Park/Round Rock —Cedar Park, TX
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Medical Director
Lago Vista Animal Clinic —Lago Vista, TX
- Clinic experience
- Surgery
- Mentoring
- Continuing education credits
- Paid parental leave
8d
Clinic Director I - Licensed Physical Therapist (PT) *Incentive Opportunity
EmpowerMe Wellness —Round Rock, TX
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Clinic
- Continuing education credits
- Health savings account
Director of Finance
Texas Nurses Association —Austin, TX
- $90,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- Background check
- 7 years
- Microsoft Excel
- Paid parental leave
- Disability insurance
Quick Apply
9d

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director jobs near austin, tx

Director, Customer Success Desk

Imprivata -
Austin, TX

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Job Details

Full-time
$230,000 - $259,000 a year

Qualifications

Automation
Managing teams in a customer support role
Digital transformation
Bachelor's degree
AI-driven automation

Full Job Description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity based out of our Waltham, MA or Austin, TX office.

Job Summary

The Director, Customer Success Management Desk is responsible for driving the strategic vision of our Global Desk customer segmentation. The Director will lead the North America Desk Customer Success team with dotted-line leadership to team members in EMEA. This role will report directly to the Vice President. The Director will be responsible for ensuring this customer segmentation receives proactive engagement through a digital first experience as well as direct engagement with a group of Customer Success Managers. The focus will be to ensure these customers are adopting the products and realizing value in their investment leading to retention. This role will work cross-functionally to drive business outcomes and establish processes to streamline activities to make the team more efficient. The role will coach and mentor a team of Customer Success Managers focused on a scale or 1:many model.

Duties and Responsibilities

Develop and deliver a digital first customer success model for our Global desk segmentation.
Oversee and direct day-to-day activities of a team Customer Success Managers.
Design and execute a proactive customer engagement strategy focused on driving high retention across our enterprise customer base.
Design and deliver automated workflows to improve efficiencies within the customer engagement experience including leveraging AI.
Drives cross functional initiatives to ensure best-in-class customer experience.
Deliver increased customer retention within assigned customer base.
Escalation points for team regarding Customer Success issues.
Identify technical and satisfaction trends and provides “voice of the customer” feedback to upper management and cross-functional teams.
Help drive strategic initiatives and program improvement related to infrastructure, workflows, processes, CSM development.
Develop staffing plans and hiring new team members as needed, including forecasting and determining future needs.
Manage and develop Customer Success personnel by providing direction, establishing clear, measurable objectives, managing performance, training, and coaching and taking corrective action when needed.
Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customer’s needs, including processes for CSMs to:
- Relay customer feedback to the Product team.
- Drive resolution to escalated accounts to ensure strong relationships.
- Provide feedback to Sales on the readiness of our customers.
Other duties as assigned and required.

Required Qualifications

Bachelor’s Degree in Business or a related discipline.
11+ years’ experience in the software industry.
5+ years of proven experience leading and developing a Customer Success organization for a rapidly growing technology company.
Experience developing a digital first customer success motion.
Experience working with AI to develop automated workflows and develop efficiencies within the customer engagement experience.
Exceptional organizational skills & ability to deliver against multiple priorities.
Excellent written and verbal communication skills.
Motivated, self-starter with an excellent work ethic and high level of integrity.
Passionate about customer success to help both retain and expand customer usage.
Effective communicator who can articulate the needs of the customer and resolve both short and long-term issues.
Experience in Healthcare IT and/or cybersecurity verticals is a plus.

This position offers a total compensation range of $230,000.00 to $259,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-Hybrid #LI-ML1

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Refine Your Search

director jobs in austin, tx

Director, Customer Success Desk

Community Director

Corporate Compliance Director

Marketing Director

Production Director

Medical Director - Lago Vista Animal Clinic (Lago Vista, TX)

Operations Director

Director of Nursing

Director of Nursing

Director of Preschool

After School Site Director - Part Time

HVAC Director

Physician Clinic Medical Director

Controller / Head of Finance

Executive Director

Regional Sales Director

Director of SAT Exam Prep, Huntington Learning Center Cedar Park

Medical Director

Clinic Director I - Licensed Physical Therapist (PT) *Incentive Opportunity

Director of Finance

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