Top 37 Help desk entry level Jobs in Austin, Tx

Field Support Technician
HCL Technologies Limited - Business Services —Austin, TX
- $42,000 - $68,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Field Support Technician
HCL Technologies Limited - Business Services —Lakeway, TX
- $49,000 - $88,000 a year
- Email
- Background check
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist
Reyes Beverage Group —Manor, TX
- $28 - $35 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
Quick Apply
12d
Help Desk Analyst
Texas State Technical College —Austin, TX
- Full-time
- Mid-level
- Windows
- US work authorization
6d
Desktop Support Technician
Cognizant —Austin, TX
- Full-time
- Mid-level
- Office
- Windows
14d
Service Desk Technician
Sigma Information Group —Austin, TX
- Windows
- Travel
- Computer networking
- Paid holidays
- Disability insurance
IT Technician
Endodontic Practice Partners —Austin, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Administrator
T1 Energy —Austin, TX
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick Apply
IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)
Commonoffice —Austin, TX
- Full-time
- Windows
- Driver's License
- In-person
Quick Apply
Academic Technology Associate
University of Texas at Austin —Austin, TX
- $20,000 a year
- Part-time
- Office
- University
- Bachelor's degree
- Retirement plan
5d
Software Support Specialist I
CompuGroup Medical —Austin, TX
- 8 hour shift
- Hybrid work
- Research
- Office
- Windows
- Health insurance
- Dental insurance
IT Systems Analyst
Clayton Careers —Austin, TX
- Weekends as needed
- Up to 50% travel
- Construction site
- Mid-level
IT Technician
Zimmer Biomet —Austin, TX
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Wellness program
Application Support Analyst
Q2ebanking —Austin, TX
- Overtime
- No experience needed
- English
- Mid-level
- Paid parental leave
- Health insurance
IT Systems Analyst
Brohn Homes —Austin, TX
- Weekends as needed
- Up to 50% travel
- Construction site
- Mid-level
Geek Squad Agent (Retail Store)
Best Buy —Austin, TX
- $15.00 - $19.22 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
Junior Developer
BodySpec —Austin, TX
- $62,000 - $70,170 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Data Centre Remote Field Service Engineer (L1)
NTT DATA —Austin, TX
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
13d
In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Austin, TX
- $21 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
10d
Elections Field Support Technician
Travis County —Austin, TX
- $20 an hour
- Temporary
- No experience needed
- Driver's License
- Driving
- Wellness program
- Paid parental leave

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help desk entry level jobs near austin, tx

Field Support Technician

HCL Technologies Limited - Business Services -
Austin, TX

Quick Apply

Job Details

Full-time
$42,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Customer communication
Customer service
Technical support
Technical troubleshooting support

Full Job Description

Skill: Field Support Technician

Minimum Experience 3+ Years of Field Services/Support Technician

As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $42,000.00 - $68,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

field service support technician: 3 years (Required)

Work Location: On the road

Quick Apply

Refine Your Search

help desk entry level jobs in austin, tx

Field Support Technician

Field Support Technician

IT Support Specialist

Help Desk Analyst

Desktop Support Technician

Service Desk Technician

IT Technician

Helpdesk Administrator

IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)

Academic Technology Associate

Software Support Specialist I

IT Systems Analyst

IT Technician

Application Support Analyst

IT Systems Analyst

Geek Squad Agent (Retail Store)

Junior Developer

Data Centre Remote Field Service Engineer (L1)

In-Home Sales & Tech Support (Full-Time)

Elections Field Support Technician

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