Top 42 Hotel front office manager Jobs in Austin, Tx

Director of Welcome
Marriott International, Inc —Austin, TX
- $80,000 - $101,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
General Manager | Colton House Hotel
Columbia Hospitality Inc —Austin, TX
- $120,000 - $135,000 a year
- Extended hours
- 5 years
- English
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Front Office Supervisor
1 Hotel Austin, L.L.C. —Austin, TX
- Weekends as needed
- English
- Mid-level
- Hotel
Front Desk Manager
White Lodging Services Corporation —Austin, TX
- Mid-level
- Hotel
- Front desk
- Paid parental leave
- Disability insurance
Quick Apply
Assistant Front Office Manager
AT&T Hotel & Conference Center —Austin, TX
- Full-time
- Mid-level
- Hotel
- US work authorization
- Paid holidays
- Referral program
Quick Apply
Hotel Front Desk Supervisor
Hyatt House —Austin, TX
- Full-time
- Mid-level
- Hotel
- Budgeting
- Paid holidays
- Disability insurance
Quick Apply
Hotel General Manager, Sixth & Blanco
MML Hospitality —Austin, TX
- Background check
- Ability to walk for extended periods
- Residential
- Disability insurance
- Relocation assistance
Dual Front Desk Manager - The Otis Hotel Austin
White Lodging Services Corporation —Austin, TX
- Hotel
- In-person
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Hotel General Manager - Blanco Hotel
McGuire Moorman Lambert Hospitality HQ —Austin, TX
- Full-time
- Background check
- Ability to walk for extended periods
- Residential
- Disability insurance
- Relocation assistance
Quick Apply
Front Desk Manager - Moxy Austin University
White Lodging Services Corporation —Austin, TX
- Mid-level
- Hotel
- Supervising experience
- Paid parental leave
- Disability insurance
Quick Apply
Front Desk Agent
Cambria Hotel Austin Uptown near the Domain —Austin, TX
- From $17 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
Hilton Garden Inn Austin Downtown —Austin, TX
- Sales
- Mid-level
- 3 years
Quick Apply
10d
Guest Service Agent
Sonesta —Austin, TX
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
4d
Front Office Manager
Fairfield Inn & Suites Austin Buda —Buda, TX
- $17 - $19 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Director of Room Operations
White Lodging Services Corporation —Austin, TX
- Hotel
- Front desk
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
2d
Front Desk Supervisor
White Lodging Services Corporation —Austin, TX
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Paid parental leave
- Disability insurance
Quick Apply
23h
Guest Service Agent- Part Time
Sonesta —Austin, TX
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Guest Services Representative
InTown Suites —Austin, TX
- Full-time
- Computer literacy
- English
- Hotel
- Disability insurance
- Health insurance
Hotel Manager
The Ruby Hotel & Bar —Round Rock, TX
- $50,000 - $55,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Hotel Night Auditor
Austin Southpark Hotel —Austin, TX
- From $20 an hour
- 8 hour shift
- Background check
- Hotel
- High school diploma or GED
- Free parking
- On-the-job training
Quick Apply
1d

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hotel front office manager jobs near austin, tx

Director of Welcome

Marriott International, Inc -
Austin, TX

Apply Now

Job Details

Full-time
$80,000 - $101,000 a year

Qualifications

Operational analysis
Managing physical security teams
Team member evaluation
Hotel policy compliance
Security team coordination
Managing teams in a customer support role
Phone communication
Managing retail teams
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Coaching
Customer satisfaction tracking
Hotel and accommodations guest luggage handling
Associate's degree in Business Administration
Process improvement
Performance feedback (performance evaluation method)
Managing hospitality teams
Improving operational efficiency
Frontline customer support management
High school diploma or GED
Dispatching
Disciplinary action management
Team development
Hiring
Hotel and accommodations guest check-out
Professional development support
Financial operations management
Client retention
Decision making
Hospitality Management

Full Job Description

Additional Information
Job Number26079593
Job CategoryRooms & Guest Services Operations
Location200 Lavaca St, Austin, Texas, United States, 78701
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $80,000 - $101,000 annually
Bonus Eligible: Y
Expiration Date: 08/14/2026

JOB SUMMARY

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Front Desk, Guest Services, and Security Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Managing Guest Services and Front Desk Teams

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.

Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas.

Handle guest complaints and verify that all guest issues are resolved.

Managing Security Team

Protects property and provides a safe environment for guests and staff.

Oversees all on-duty security personnel, including dispatcher.

Supervises and coordinates job assignments and verifies that each officer is briefed on the day’s activities.

Complies information and files written security reports.

Managing Projects and Policies

Verifies compliance with all Front Office policies, standards and procedures.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishes challenging, realistic and obtainable goals to guide operation and performance.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel front office manager jobs in austin, tx

Director of Welcome

General Manager | Colton House Hotel

Front Office Supervisor

Front Desk Manager

Assistant Front Office Manager

Hotel Front Desk Supervisor

Hotel General Manager, Sixth & Blanco

Dual Front Desk Manager - The Otis Hotel Austin

Hotel General Manager - Blanco Hotel

Front Desk Manager - Moxy Austin University

Front Desk Agent

Assistant General Manager

Guest Service Agent

Front Office Manager

Director of Room Operations

Front Desk Supervisor

Guest Service Agent- Part Time

Guest Services Representative

Hotel Manager

Hotel Night Auditor

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